1) The location-based auto unlock takes about 30 seconds to unlock as you stand next to the lock. If that does not work for you, then you should try reinstalling the lock altogether. Troubleshooting is a common problem of Ultraloq UL3 U-Bolt Pro. Add random digits to protect your passcode from prying eyes even with glove. 2) The app takes a really long time to connect to the lock. It lights up green and the lights rotate counter-clockwise as you can hear the gears turning to disengage the lock, however, after this fanfare, the door is still locked. Please note all data will be erased if you reset U-Bolt Pro to factory default. or without phone. - Fast and hassle-free replacement Service. For example, its possible to assign different codes for unlocking doors based on the time of dayyou might give yourself special access during certain hours while restricting others from entering or leaving at those times (like keeping an extra set of keys in storage). Used to enter the code and unlock from outside.Advanced Fingerprint Reader Make sure the keypad is not broken by pressing down on it and making sure it clicks into place. Also, check for any debris lodged in your locks bolt hole. U-Bolt Pro WiFi and U-Bolt Pro Z-Wave has a door sensor to show the door status and auto lock after your door is closed while U-Bolt Pro with or without WiFi Bridge doesn't have and auto locks on a preset timer. 6 months later can no longer link/pair app to lock (Ultra loq U Bolt not Pro). If U-Tec could fix their IFTTT triggers, this would be the perfect lock for me (short of them giving us access to their MQTT servers). @Gatoff @Osborne Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new, I have the exact same issue and dont know how to fixed it. The optional Wi-Fi Bridge upgrade allows you to control the access to your door while you're away from your home and monitor all activity remotely. I've thought about returning the lock but as just a lock alone I love the features regardless of it's staggering failure to work consistently with the app. The Best Smart Locks. No error, no nothing. Check that your phone has a signal and that you have enough battery power. Create an account to follow your favorite communities and start taking part in conversations. Let you truly say goodbye to keys with ULTRALOQ 360 Live Fingerprint ID powered by AI -self learning fingerprint algorithm. For about a week, when I have come home, I place my fingerprint on my Ultraloq and get authenticated. Awesome features! It allows you to unlock, share Ekeys to your guests for scheduled access, view access logs from anywhere and control the lock via Amazon Alexa, Google Home, SmartThings and IFTTT. How can I unlock U-Bolt Pro if battery runs out? Owner has all privileges. In factory default mode, any fingerprints can unlock the lock. Lock works but same depletes message. Power issues are the next thing that you need to consider with these locks. I kept getting 'Admin login timeout' notices in the app. My fingerprint scanner also stopped working. You can also try clearing the app data. Make sure that your finger and Fingerprint Reader are clean and dry. Wont open when you push down, only when you pull up. So, if youve yet to address these issues, just call a local contractor. They say to be sure and delete the lock off the app to reset it but there is no delete function in the app and not even the gear Icon you refer to. Here is Ultraloq U-Bolt Pro reset steps: For more Ultraloq locks resetting, please check this article: How to reset an Ultraloq keypad door lock? Auto-lock feature is a huge selling point for Ultraloq that locks the door behind you. Happy Presidents' Day Up to $80 OFF! Emergency Key Override can be used when the battery is dead. 2.95 x 4.92 x 1.39 inch / 75 x 125 x 35.3 mm (back panel), 2.95 x 2.95 x 1.22 inch / 75 x 75 x 31 mm (front panel), Outside lock body: -22 F (-30 C) to 149 F (65 C) IP65 Rated, Inside lock body: 14 F (-10 C) to 131 F (55 C), U-Bolt Pro, U-Bolt Pro + Bridge, U-Bolt Pro Z-Wave: Up to 1 year, Standard Bluetooth, optional WiFi (2.4GHz, 802.11 b/g/n) or, Alexa, Google Assistant, IFTTT, SmartThings, 2-1/8 inch (54 mm) diameter face hole & 1 inch (25 mm) diameter latch Your finger should cover Fingerprint Reader completely with some pressure, touching the surrounding metal ring. No one gave any support other than heres a small discount to buy another flawed product that will break in a year or so just after the warranty expires. Free shipping for many products! Im having the same issue. If you're having trouble with your fingerprint . Support; Community; Store; My Account; Call 1-844-HEY-UTEC; Contact Us I use the auto-lock function and it works as advertised. Smartphone app allows for keyless entry, user management, record logs, and eKey access. Remove. You can send a lock/unlock command (OK). So no way to delete a previously registered lock. No. Exterior and interior part Compatible with US standard doors. Ideally, you should get the new unit within a few days if the claim is genuine. Rotate the knob to a vertical position to unlock. Mine never did work and now my passcode quit working as well. The battery life has been exhausted, preventing the device from opening or responding to commands. Buy UltraLoq Smart Lock U-Bolt Pro Z Wave $199.00. Note: Lithium batteries may have a longer life, but when they begin to fail, they fail quickly. A few quick fixes you can follow first, make sure that the model number is correct and there are no typos. Follow the instructions in sequential order! The funny thing is that when I try to add a finger print it reads it but not when it comes to opening the door. Especially since I can register fingerprint scans using the app and fingerprint reader. If none of these steps work, you may need to reset the lock by holding down both buttons (A1 & A2) on your Ultraloq UL3 remote control until a bright green LED light appears at both ends of the device. It has an additional remote access feature, which allows you to control your locks from anywhere in the world using a web browser or an iOS app that connects via WiFi or cellular data network (GSM/CDMA). If the keypad still isnt working, move on to step two. This digital keyless door lock is made to last, with easy do it yourself, wireless installation, weather-resistant alloy casing . JasonJoel November 18, 2021, 2:31pm #15. Just installed a brand new U-Bolt-Pro-WiFi smart lock. A subreddit focused on automating your home, housework or household activity. My ultraloq has stopped reading any fingerprint for over 3 months now. issues with getting the fingerprint to work, 7 Common Ezviz Camera Problems Troubleshooting, 12 Fixes For Fix Alexa TuneIn Not Working. Mine is also doing the same thing. Before using all Ultraloq products, please read all applicable terms, rules, policies and usage provisions found at www.u-tec.com/company/privacy. If the lock was paired to App, please must click "Delete" to remove the device from App.Battery Compartments Manage access of every person and every door in your home with the App from anywhere.1, No more wondering if your door is locked and closed. Key pad seems dead. Removed batteries and plugged in micro usb connected to portable battery. The simple installation takes minutes and only four screws. Add or delete users any time you want. Hi, I also have this problem. My door handle is doing exactly the same. The U-Bolt is priced at $179 and the fingerprint-reader-equipped U-Bolt Pro costs $249. You can let your guests in by sharing an Ekey to them through the app. We are glad to be here to help you. Baffling. Please go to www.u-tec.com/myutec.html or login U-tec App via another smartphone to change your U-tec Account password. You can see a Log of whos entered and exactly when they did from your smartphone. Ultraloq U-Bolt Pro fingerprint stopped working. Scan above QR code to download the App, or search "U-tec"in App Store (iOS) and Google Play (Android).Step 2 It's well-built, comes with all the necessary features right out of the box, and works really well in our experience. - Fast and hassle-free replacement Service. Ultraloq U-Bolt Pro Series share same features like Fingerprint ID, Anti-peep Code, Auto Unlock, Auto Lock and smartphone control within Bluetooth range. Instant recognition under 0.3 seconds. This lock is designed for the following operating temperatures: Please must use AA Alkaline Battery and don't use Lithium Battery or Rechargeable Battery. Start by limiting the errors to the channel band. Ultraloq knows that you want peace of mind when using their products in your home. Fix the alignment of the lock. Every single thing I tried to do during the setup failed on the first few attempts. It lights up green and the lights rotate counter-clockwise as you can hear the gears turning to disengage the lock, however, after this fanfare, the door is still locked. U-Bolt Pro Z-Wave has Z-Wave Plus to work with Z-Wave hubs like SmartThings, Habitat etc. No idea why they came up with this. Ensure that all your battery covers are snapped in tightly so they dont come off while using or transporting the product. Here is a list of some common issues and how you can fix them. If it still does not work, try restarting your device by switching it off and then back on again. Enable Auto Lock feature and the lock will relock automatically. Protect your home with this U-Bolt Pro 6-in-1 Bluetooth Enabled Fingerprint Smart Deadbolt. What components does the Ultraloq U-Bolt Pro lock include? Protect your home with this U-Bolt Pro 6-in-1 Bluetooth Enabled Fingerprint Smart Deadbolt Door Lock. The U-tec App enables you to unlock your door with your Even then, Im not too worried about hackers, there are easier ways to get in if you are a criminal. Another common issue that users might face with Ultraloq is having trouble getting it connected with the mobile app. No issues with the passcodes. Grant access for family, guests and people you trust.1. Without ability to link can't access mandatory field . remotely with no monthly charges. Latch 5 Fingerprint Latch 5 NFC UL3 BT (2nd Gen) Lever . Admin can add or delete Admin and Users, control all lock settings and view logs. The Best Smart Lock Deals This Week*. Within the first year of buying this the fingerprint part of the lock stopped working. Only one Admin Code is available. Ultraloq U-Bolt Pro is designed to t any US standard door. The lock alone garnered at least 3 stars from me. Fingerprint sensor stopped working a couple of months ago. Lock is only a couple of months old. ; Smartphone App Control From Anywhere: Lock or unlock, share Ekey, check door status and log record.Connectivity Protocol:bluetooth,wi-fi.Note: Measure your door's backset, cross bore and thickness to ensure you find the right fit.Note: Measure your door's backset, cross bore and thickness to ensure you find the right fit. Low battery notication via smartphone app. Several options to unlock, but not all work great. No wiring and no drilling. Step 4. Open the App, register a U-tec account and log in to the account. If U-Bolt Pro is working as Standalone Mode, please use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. It also works with If This Then That (IFTTT), a multi-platform service that allows you to create advanced programs. Please reset the lock to Factory Default Mode first to program your lock in Standalone Mode. hours. Press and hold for 5 seconds and you should see the screen restart. The lock will not Auto Lock after the door is closed. Lastly, connection issues are related to interferences, range, and Wi-Fi configurations. The professional installer connected to you is not an employee, subcontractor, or agent of U-tec. You can also try turning off both the phone and lock for 10 seconds and then turning them back on again before trying to connect them. Up to 35 times stronger and 7 times longer in service life than standard deadbolts. Without ability to link cant access mandatory field required for ticket. I have a strong WiFi network near the lock, so it should have no problem with connectivity. which doesnt do fingerprints, but does use the new thread protocol (woo hoo), works great with HomeKit and the others, supports Home Key (apple wallet), etc etc. Ive been using my lock for a while now and I love it. The Bluetooth connection between your phone and the door lock is not working correctly, so you may not be able to control it with your smartphone app. Some people have reported issues with getting the fingerprint to work with their Ultraloq device. I believe the 30% of discount its no the solution. Normal User can always unlock via fingerprint, code or App. Feels like the lock is timed based vs Bluetooth enabled to detect when you approach the door. - Keypad is very reliable You may need to increase or decrease tension using an Allen Wrench when reinstalling them if they are not tight enough after removing all four screws separately from each piece of hardware without rotating any hardware during installation. Make sure youre using the correct code on your UL3. Pair the lock in the App and start to use it. It may have taken a few attempts before working. Can be used recurringly within set weekdays and While the general structural integrity is pretty decent, the quality of the battery and its lifespan isnt great. nothing. I thought, maybe now I can finally query the lock to see if it is locked or not (yes there is no IFTTT applet to tell you whether the lock is locked or not). Limited by weekday and hour. Four of . Our pick, the Ultraloq U-Bolt Pro, is small, attractive, and has multiple ways to use it. Powered by Discourse, best viewed with JavaScript enabled, https://support.u-tec.com/hc/en-us/requests/new. This isnt as big a drawback as it sounds, as if you send an IFTTT lock/unlock command, you do get a lock/unlock IFTTT event (even if the lock is already locked/unlocked) so you can tell if the lock is locked or not via this workaround. Ours does the same for my husband, mine on the other hand works fine.. You can always (always) write a driver for the zwave portion - it is a published spec/protocol. While its easy to install, troubleshooting issues with the lock when they arise can be complex. This can also be set in U-tec App and Auto Lock timing can be programmed between 10 seconds to 5 minutes. Quit working as well rules, policies and usage provisions found at www.u-tec.com/company/privacy a week, when I have home! 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