No, youre not eligible to receive a prorated Suddenlink refund. {{appointmentCancelSelected.labelDuration}}. or plan you have. Start Troubleshooter Or chat with us now to schedule. You can also call customer service on the phone to cancel your subscription. Before it became a subsidiary of Altice, Suddenlink had approximately 1.5 million users. If you dont see one, try calling tech support at +1-877-794-2724. By phone (Sat. How To Cancel Suddenlink Updated Guide 2021, Does Ethernet Cable Affect WIFI Speed Which Connection To use, What is AT&T Locker App? 4. The action you just performed triggered the security solution. The daunting call rates, unsatisfactory customer service, and hidden charges just about round up the old brands reputation. In two of our five chats, our questions were simple enough that Allie answered themno live rep necessary. Next, please navigate to the account information section and click on it. Need help? I told her I had no idea whose number that was and she apologized and said she'd change it in the system. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247. 2023 CSC Holdings, LLC. With this, the data follows very fast and only changes to coaxial within the customers neighborhood. Standard installation is not offered. I am not used to the customer being repeatedly accused of lying about a technician when I have no reason to do so. Click on "Terminate Account". These phones may not work in rural areas and areas with poor internet availability. - In the beginning of July, I had some issues with our internet randomly disconnecting for minutes at a time. HelloTech provides affordable, same-day on-site and 24/7 online tech support services such as computer repair, TV mounting, smart home installations, virus removal and more. Traditional landline providers are bundling phone services with expensive internet and services you dont need. A typical installation takes 2-5 hours after the technician arrives at your home.. After this process, you should receive a confirmation message that your account has been terminated. Switch to Community Phone, a reliable landline service provider that connects to cell towers in your area, eliminating the need for an internet or copper connection. I cannot express how frustrating that is. If you decide to terminate your Suddenlink services and move on to another company, you can try these methods: Have your account information ready as they might need your contact info and details about the services you use. This will serve as proof in case the equipment is misplaced. Can You Get a Prorated Refund When You Cancel Suddenlink? Sudden link is too expensive with hidden fees everywhere. This cost is based on what equipment you have used. For more information on our methodology, check out our How We Rank page. Chambers said the soonest appointment she could make with a Suddenlink technician was Dec. 14, meaning she might be without her full range of service for a month. Suddenlink provides the following services as a brand under the Altice USA Corporation: Suddenlink is a popular cable provider; this means that the last mile of their broadband services are distributed through coaxial cable networks. Did your screen go black just as you got to the squishiest part of your rom-com? If you fail to return the equipment or it has seen excessive wear-and-tear you will have to pay for whatever equipment was damaged or unreturned. You can also early cancel an appointment by selecting an appointment and advancing to the Modify Appointment screen . Trademark Disclaimer: All trademarks remain the property of their respective owners, and are used by Themescene.tv only to review and describe products and services offered by each respective trademark holder. I missed a job interview and a get-together with friends online. Find one using these steps: Be prepared with the following info and supplies: The last two items are optional, but theyll help you forget youre on hold listening to elevator music. Navigate and click on "Account Information.". Log into your account. Reddit and its partners use cookies and similar technologies to provide you with a better experience. At 4:45pm the technician called and said that the closest node to our service area had been worked on and he felt that he didn't need to come out because that probably fixed the problem and said to have a nice day before hanging up. Submit a complaint and get your issue resolved. Very low pay for skills required to do the job, they offer medical benefits but the average joe employee cannot afford them. {{data.TIME}}. Fees to Cancel Your Account with Suddenlink. Chat (7 days a week): 9:00 a.m.midnight (CST). and carefully place it in the box youve made available. See also: Overview | Internet | TV | Bundles | Channel lineup. We strive to increase access to services to everyone who might need them but doesnt have the resources to hire a lawyer. People need to know someone is out there to help! It makes me feel that Suddenlink has no faith in its customer base and will never accept our word at face value no matter what the situation is. (h) Deactivation. Stay updated on the latest products and services anytime anywhere. 2010-2023 CableTV. ), Someone 18 years or older will be present for the duration of the visit, All gates and fences are unlocked as the technician may need to access the inside and outside of your home, All your equipment (cable boxes, modems, etc.) You will receive an email Lorum ipsum. {{appointmentRescheduledSelected.APPOINTMENTTYPE}}. What procedure do I need to follow to cancel my Suddenlink account online? You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). For this article, our experts spent hours hunting down and testing Suddenlink contact numbers, exploring its online help resources, and researching what customer said about their experience. Reschedule your repair appointment. For example, some customers have seen excessively high early termination fees. As if going to a physical store or contacting call centers werent already a hassle, once you try to cancel your Suddenlink service you might be hit by an early termination fee of up to $200. "@jin_chateau Hello Jenn! Cloudflare Ray ID: 7a10c1ed1815a023 Your IP: I then chose the "call you when you are next in line" option. Several Suddenlink customers have reported hidden charges, expensive forced upgrades, and steep price increases. Don't cancel your current service until we install your new service; The field tech will activate your service and show you how to use your new equipment; Our field techs can't move TVs or furniture, so make sure wall outlets and other areas are easy to access; Good to know: Want to opt in or out of getting certain messages from us? Here's how you can cancel your Suddenlink service subscription on its website: Log into your account Click on the Account section Find the Account termination option Confirm your choice Cancel Suddenlink via Phone Give a ring to Suddenlink's customer service on 877-694 9474 and request the cancelation of your subscription. Check out what Community Phones customers say about them on review sites. Contact an Optimum Expert 24/7 with Chat or Customer Support. The account can also be seen on any of your past bills from Suddenlink. Some of the reasons why customers want to cancel Suddenlink services are: Steep price hikes after the first year of being a Suddenlink subscriber can be unsettling, unpleasant, and frustrating to the users. View our rates. I opted for the 100 mbps connection because I'm trying to wean my parents into a faster speed, and they couldn't understand why they should pay $20 more for 150 mbps. You will receive a confirmation message. Click on the 'Account Information' button. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. VoIP-based Suddenlink phones are vulnerable to attacks and hacks from scammers and fraudsters as the calls travel over the internet. Theyre useful for recalling actions taken on our account and instructions from reps. And unfortunately, Suddenlink doesnt offer this service. First dial the customer support number: 1-877-694-9474. Heres what to do with Suddenlink down. If you see an outage in your area, Suddenlink is already working to resolve it. Log into your Suddenlink account. If you cancel your account, close it, or even downgrade your services before you have completed the length of the Suddenlink contract to what you originally agreed, you will have to pay: Both of these are automatically applied to your account, and Suddenlink will charge whatever credit or debit card you have associated with your account. Have your account information ready as they might need your contact info and details about the services you use. Ideally Suddenlink would nut up and put fiber in my area, so if i couldn't find anything that would be compatible with Centrylink or whatever my Village utitity service can offer id still like to be prepared for a scenario where Suddenlink installs Fiber here. Community Phones landline service is 31-35% cheaper than traditional and digital landlines, 20-25% cheaper than VoIP, and a whopping 73% cheaper than a cell phone. However, if you encounter any issue, you can easily reach out to the customer support service by dialing the toll-free number. The fine print stipulates that there are no refunds or credits for partially used subscriptions nor are any of your payments refundable. Click on "Account Details". Alternatively, you can get a plain sheet and pen down your details (name, street address, city, state, zip code and account number). Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. You must make sure that all old shipping labels are covered or removed out rightly. Julia: I will hang up with you and make you ho through this whole process . We had gotten up early to make a dessert for the technician to reward him for coming out to the house and had cancelled plans with friends that afternoon just in case he was late. Our virtual credit card makes sure that youre not charged any auto-renewed subscription fees after a free trial comes to an end. If youre in a different part of the country, heres a handy-dandy table with Suddenlinks support hours adjusted for your time zone. Have an issue or a question search the site, Need help? -After another long wait I got in touch with another representative who told me that the tech will have to call back and schedule a new day to come out. I cant say enough good about this company! The worlds first robot lawyer can assist with many administrative issues, whether youre trying to lower your bills or stop dangerous spam emails. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. In other cases customers just find it very hard to cancel their account and when they do they are facing significant fees that they were not warned were a part of their original service contract. to cancel your appointment set for: Customers on the West Coast may need to wait until a Saturday to call or chat. Call quality and clarity are dependent on the strength of your internet connection. The technician will arrive today between {{plannedTimeWithAnd}}. Save your document. The customer service rep asked if the net was working and I said no that the problem is still the same. Drop off the box at Walgreens or any FedEx authorized location, but do not use the FedEx dropbox. Go to the Suddenlink website. We went over my phone number, and how to find the house. Cancel Suddenlink Services in the Blink of an Eye. If youd prefer to speak to a rep about your move, call, Let em down easy. Learn how to schedule, manage, and prepare for a visit with an Optimum Technician. This time the person on the phone was able to determine through his computer that it was an issue with the modem/router so we agreed to have a tech come out and replace it. You will be charged a cancellation fee if you terminate the service before the expiration time has elapsed. First, you need to visit their website and login with your account details. If you choose to cancel them, repeat the process that you used for canceling Suddenlink. Our mission is to educate consumers on cable & internet and home services. 5. I think she didn't realize she'd muted me. Community Phone is a transparent and reliable landline service provider with NO hidden charges, NO contracts, and a 4-day risk-FREE trial. Log into your account. If you are cancelling Suddenlink because of an unresolved complaint, let us help you file a claim. Mark your install date on your calendar and plan to be home. Another way to cancel this and other inactive subscriptions is to connect your email or bank account to our app. However, not all browsers allow you to take advantage of all the new features. on the monthly service fee. Third parties might charge additional fees should you cancel your account early. Contact an Optimum Expert with, We will debit In the the event you have an issue that is not covered within our service guidelines, we have. The fine print of your terms of service says that Suddenlink reserves the right to change the early termination fee cost at Anytime so you might face an early termination fee that is higher than what someone else has paid in the past. She must have muted me instead because I could hear her entire conversation but when it was finished, she couldn't hear me at all and we tried to communicate for about 4 minutes before I gave up and hung up to call back. ** Your original arrival window was from There are two ways to pay your Suddenlink bill by phone. If you prefer to stay at home, you can cancel Suddenlink by calling 877-794-2724. Also, their initiative to construct Hybrid fiber- Coaxial lines close to their subscribers addresses is very commendable. Support hours adjusted for your time zone plannedTimeWithAnd } } you just performed triggered the security solution uploaded... Uploaded, posted, transmitted, or distributed in any way advantage of all the features... Employee can not afford them should you cancel your account details our we... Optimum Expert 24/7 with chat or customer support service by dialing the toll-free number of our chats. Simple enough that Allie answered themno live cancel suddenlink technician appointment necessary eligible to receive prorated..., not all browsers allow you to take advantage of all the new features close to subscribers... This, the data follows very fast and only changes to coaxial within the customers neighborhood you make... 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