Infants in their own seat and children over 2 years old have the same cabin bag and hold luggage allowance as adults. The chatbot answers questions regarding flights and easyJets policies. If you cant yet see your flight reference, this will you mean youll need to wait until you check-in online from 30 days before your departure flight to select these extras. To get started and find out more -login to your accountusing the email address you used to book, view your holiday booking and follow the steps listed. Promotion valid for new bookings made from 01/12/2021 for holidays taking place between 01/01/2022 and completed by 31/10/2024. If youd like to visit particular attractions, we recommend that you check their availability in resort as they may have to close at short notice because of the weather or for routine maintenance. We recommend you book through a reputable supplier for these trips and check any documentation or terms you are asked to agree to carefully. Passengers of BA-owner IAG and rival EasyJet have yet to reclaim some 724m (643) in travel vouchers going back to the beginning of the pandemic. If you think you've given us any incorrect contact details when booking your holiday, please contact our team who can look into this for you. So if you're just below the minimum spend required, make sure you check if any upgrades are available for your holiday! What happens if my flight is delayed or cancelled? Were determined to do all we can to allow you to book with confidence - which is why weve created our industry leading easyJet holidays Protection Promise. Offer may be changed or withdrawn without notice. Can I use my easyJet holidays credit towards a flight only deal? Can I set up a direct debit to pay my holiday balance? We know how much kids love their Trunki, so they're able to take their Trunki as part of their cabin bag allowance. Maximum total size (length + width + height) must be under 275cm. Ive incurred expenses as a result of flight disruption, how do I make a claim? Type in the buttons title. Selected hotels do ask for a refundable deposit when checking-in. 56 x 45 x 25 cm, including any handles or wheels), you have the option to: Select an Up Front or Extra Legroom seat, which include a large cabin bag. Alternatively, you can select the option to receive everything back as easyJet holidays credit, meaning you can quickly and easily re-book a new holiday. We know when youre away, your time is precious. If you or one of your party fall ill or have an accident during your holiday, seek medical advice and report it to reception immediately. If the deposit and/or balance is not paid by 28 days prior to the date of your departure, we reserve the right to cancel your booking. To get started and find out more -, Unless we're unable to take you on your holiday as planned, for the one of the reasons explained in our. If you decide to accept the risks of hiring quad bikes, it is strongly recommended only to do so as part of an organised excursion with a reputable supplier, and think about the safer alternatives to hiring a moped such as hiring a car, taking a taxi or using public transport. Can I use an easyJet flight voucher to buy an easyJet holiday? This will mean in the event of disruption to any of your services, all travellers on your booking will be dealt with in the same way. You can rest assured that if easyJet holidays cancels your holiday, youll receive a full refund back to the original payment method for your booking. Be aware that standard insurance will not cover accidents from quad bikes and mopeds which could mean you will be required to pay any medical bills should you be injured. Intercom: Best Chatbot for Customization. To get started and find out more -login to your accountusing the email address you used to book, view your holiday booking and follow the steps listed. Get in touch with our team, Our easyJet holidays chatbot can help you with a range of questions. To find our more about taxes that might apply in your destination, see our handy Tourist Tax guide. If you have any concerns about this, we would recommend speaking to your hotel directly before booking to check if theyre pet friendly. This deposit amount is decided by the hotels directly rather than by us. If youre still having issues, please contact our team who will be able to re-send this for you. Where easyJet holidays online credit applies, that will be subject to ourCredit Terms & Conditions. If you can't find these details, you cancontact our teamwho can reach out to the supplier for you. That's why all the holidays sold on this website are financially protected by the. Within our credit terms and conditions, we state that no cash alternative is available to the easyJet holidays account credit amount. Find out more on our dedicated page. For every infant or child you can take up to two of the following items on your flight: If you've got a transfer included in your holiday and you're planning on bringing any of these items, please get in touch with our team after booking. The maximum waiting time is 60 mins from arriving at the transfer and the transfer will have a maximum of eight stops en route. Wherever we say that a hotel has more than one restaurant, you will typically find that meals included as part of a Bed & Breakfast, Half Board, Full Board and All Inclusive package will be served at the main restaurant (usually buffet-style), unless otherwise stated. Group holidays - 25 off per person-25 off per person for groups of over 10 passengers on one booking, minimum spend 2,000 per booking based on the total price . While staying logged in, once youve found the trip youd like to book and have reached the payment page, youll be able to use your credit as payment towards your holiday. This means it is operated at the discretion of the management, both in bedrooms and public areas. Hotels with open-air restaurants may attract local birds and cats and although hotels do their best to discourage them, please dont feed birds or cats or other wildlife. In all cases, outdoor sports and facilities are subject to weather conditions. To view your available credit,login to your accountand head to yourholiday creditpage. Maximum total size (length + width + height) must be under 275cm. As part of entry requirements for your holiday destination, some countries may require appropriate Covid-19 vaccine status (which may include the need for booster vaccinations), or proof of negative Covid tests. If you're still on holiday, please contact our team and we'll see if we can help you resolve it. What can I do if I have dietary requirements? For further information on exactly what will be required at immigration please check the FCDO website or contact the relevant Embassy of the country you are travelling to. These offers are subject to change and available for a limited time. Can I change the time of my pick-up for my return private transfer? Im looking to book a holiday for a stag/hen do how do I know if the hotel will accept my booking? Check your holiday insurance to make sure youre covered for any activities you may book. Maximum of one discount per booking not combinable with any other offer/discount. Here, you can add your code to redeem your gift card in the form of easyJet holidays credit. If you have any problems during your stay youll be able to contact our On Holiday Support team24/7. For compensation related to an issue with your issue with your easyJet holiday, please see the question above regarding 'How do I make a complaint?'. Just as is the case at home, if you test positive for Covid-19 on holiday,you will be required to follow local health authority rules. Can I use the restaurants at my hotel whenever I like? If you have a transfer included as part of your holiday, you'll either receive an SMS from us around 24 hours before your flight home with your return transfer details or alternatively, our 72 hours to go e-mail will explain how you can find out about your departure pick up time yourself via an online portal. We've have found a couple of suppliers who can help you get what you need - visit our Covid testing page for more information. Offer can be changed/withdrawn without notice. Coming home: Access to all-inclusive facilities after you've checked out varies by hotel, but they will often provide this service until your transfer picks you up for your flight home. Some of our hotels are situated on a hill side or have a lot of steps, and this may not always be obvious from our hotel descriptions and images. As part of our industry leading easyJet holidays, You can do all of this through your easyJet holidays account. Alternatively, if you already have an easyJet holiday booking with an outstanding balance, login toyour accountusing the email you used to book and view your booking. Our Customer Service team are not able to give advice on specific visa or passport requirements. This includes payments required by you, and refunds that you would be entitled to if we subsequently cancelled your holiday. Please note that the UK Border Agency may ask questions to determine the relationship between children and adults travelling when the adults do not appear to be the childs parents evidence to support the relationship may need to be carried. As part of our industry leading easyJet holidaysProtection Promise, if you cancel 60 days or more before departure, well return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking. You can find out more using the below links: Paying for your holiday and using easyJet holidays credit. These visas are valid for stays of up to three months. We base our holiday and hotel descriptions around research by our teams and information we receive from our suppliers. Will I have to pay any additional fees to use the hotels facilities? You can purchase travel insurance with our partner Columbus, or from any other reputable provider. For more information about the passport requirements for your destination, please refer to the government website. What does an all-inclusive holiday include? As a first option, well usually try to find you alternative flight or hotel arrangements, but this may not always be possible. Where alternative restaurants are advertised, a reservation is usually required and restrictions on the number of visits per stay may apply. The cost of international healthcare can be significant, insurance does more than pay for it, it can also provide the support to get the best care and get you home afterwards. You can contact your hotel directly for further information. This information can change more often than you think so its worth checking in closer to your departure date too. What is the easyJet holidays Protection Promise? The visa fee is normally US$30, payable in in pounds sterling, US dollars or euros. Keep this safe as you may be charged a fee if its lost. You can call our On Holiday Support team and we can advise you on what's best to do. Let your chatbot do the work when youre offline. If you would like to proceed, you canget in touchwith our team. Key Features Visual builder Build chatbots with ease using a drag-and-drop interface. If a booking including this discount is changed/cancelled, the discount will no longer be valid on the new/amended booking. We have two different transfer options available: Standard transfer - this is a shared transfer with other travellers. This is a guide only [correct at 17th May 2022] and subject to change without notice. Balearic Islands (Ibiza, Majorca and Menorca), Canary Islands (Fuerteventura, Gran Canaria, Lanzarote and Tenerife), Mainland Spain (excluding Alicante Airport), The Foreign, Commonwealth and Development Office (FCDO), Global Sustainable Tourism Council (GSTC). Quad bikes and Mopeds may look fun to drive but they are inherently dangerous and can leave drivers very vulnerable on the road. What happens if I have an issue with my luggage? We may highlight that certain facilities are payable locally when you book youll have to pay to use these when you arrive. This is because not all hotels are able to accept groups of more than ten people. I booked my holidaybefore 1st November 2022. You can apply for a GHIC on the NHS website. For more information aboutpassports, or for whethera visa is requiredfor your holiday destination, please refer to the FCDO page for your destination or contact the Consulate or Embassy of the country you are planning to visit. How do I use my easyJet holidays gift card? Your passport needs to be in good condition and signed. I have mobility issues / need special assistance - what should I do? WebAn AI chatbot is any app that users interact with in a conversational way, using text, graphics, or speech. If you are planning to go scuba diving, allow at least 24 hours between your last dive and flying or travelling to altitude (over 1,000 feet). To meet the various government requirements on testing for international travel, its really important that you source the right tests and from government approved providers. GSTC manages global standards for sustainable travel and tourism, and acts as the international accreditation body for sustainable tourism certification. We've created the following video to guide you through finding and using your easyJet holidays credit. Private transfer - this is a private transfer for you and your party. To get started, login to your account to view your available holiday credit. The government has also has a Travelaware site that provides further guidance and advice for keeping safe when travelling. My room has an extra bed what type of bed will this be? While transfers arent included for city breaks, youll be able to add one during the booking journey for a fee. The can include, but are not limited to, facilities such as air conditioning, Wi-Fi, sports activities among others. if the flight cost is higher/lower). Im 60 days or more away from my departure date: If you change your mind about your holiday, weve got you covered. easyJet holidays do not sell or offer any other excursions or trips locally in destinations other than those bookable through Musement. This will vary from each hotel, but the extra bed in your room can take a number of different forms. When and how can I purchase a large cabin bag? See below for more information around all-inclusive holidays. To use our site, we recommend using the latest versions of Chrome, Firefox, Safari or Edge. Will I need to pay any deposits or local taxes at my hotel? Leave a copy of your travel details with your next of kin or an emergency contact. If youd like to pay towards your holiday balance, login to your account and view your booking to get started. Make sure to keep your holiday documents, especially your booking reference, safe and secure and do not share these with anyone you don't need to. Jet skis and other such watercrafts should only be used with appropriate safety equipment and under the supervision of the instructor. 3. If you wish to book independently whilst on holiday, you do this at your own risk. No, you cant currently use an easyJet flight voucher to put towards an easyJet holiday - this can only be used towards a flight only deal with easyJet. I booked my holidayon or later than 1st November 2022. What might the conditions around my hotel and resort be like? Calls from mobile or other networks may vary). If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can select your seat or book a large cabin bag (subject to availability) on the easyJet website or via the app right away. If we havent contacted you to let you know your holiday cant go ahead, but youre looking to cancel your booking, find out more about your cancellation options as part of our Protection Promise here. In many of our hotels, the front desk also receives return transfer details so they may also be able to help. If you're travelling today or already on an easyJet holiday, find out how to get in touch with our 24/7 On Holiday Support team here. If your easyJet holidays credit was given to you as part of a competition, your expiry date might be less than 12 months make sure to read the terms and conditions of the competition. So, if you need to let us know about any mobility aids that you will be travelling with, or if you believe youll require an adapted vehicle, please get in touch with our team at the earliest opportunity. If you wish to get a visa on arrival, youre able to do so at approved bank kiosks within airport arrival halls, before reaching immigration counters. The child age limit can vary by hotel. Just so you know, your credit can only be used towards an easyJet holiday, and cant be used for a flight only deal with easyJet. Some bars and restaurants may also not be free of charge. From pricing displayed across the website: Pricesare based on 2 adults sharing a standard room type, usually on a room only basis. Maximum total size (length + width + height) = under 275cm. If you havent received this but you made a note of your booking reference, you can login to your account and view your booking, where youll also be able to see and download your travel documents (including your ATOL certificate). Our suppliers app that users interact with in a conversational way, using text, graphics, speech... The hotel will accept my booking - this is a private transfer - this is a shared transfer with travellers... When travelling often than you think so its worth checking in closer to your hotel directly for further information room. 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