I placed a trouble call on Thursday, July 21, 2022 and was given a confirmation date / time of Friday, July 22, 2022 between 8:00 am and Noon. Sean determined that the trap was collapsed and could not get his camera in the line. Think they called? This is were our cable want thru next door unit **. Finally the other tech shows and says he needs to snake the sewer drain. I never heard back from anyone so I then emailed Michelle, the listed estimator on our invoice, on 1/10 to tell her that I had questions about the estimate. Issue resolved. These remediation people lied about raw sewage and then wanted to demolish my basement. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. We value your privacy. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous, First National Associates / Repairs-uk.co.uk, Hiller Plumbing, Heating, Cooling & Electrical, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Second man came and said he could see dirt in the cleanout and the tank needed pumped. have a hold harmless signed by him before we started the work. He really knew what he was doing. BBB Business Profiles may not be reproduced for sales or promotional purposes. My mother should have been told that the parts are approximately $800. Guess what? We provided 3 services for unit **. So I tend to believe each word in his statement. Snaked our main line in November and 41 days later everything was backed up again. I still don't know what the cause is or if he is coming back. Nope. If you cannot be there that day dont make the appointment. 2 and a half weeks later, the toilet is starting to back up again. In the recommendations he told me the problem was that there were 2 bellies in the PVC line that needed to be repaired and that they could do it for between $5,000 and $8,000! Verification can help ensure real people write reviews about real companies. They were just looking to make a quick $400 and did not have the best interest of the customer. Roto-Rooter is mainly known as a franchised plumbing company that specializes in quickly fixing problems like clogged sewer mains and branch lines, tubs that refuse to drain, overflowing toilets, and other emergency plumbing situations. Expert advice from Bob Vila, the most trusted name in home improvement, home remodeling, home repair, and DIY. Its hard enough to identify the positive features in one businesslet alone when a customer has to compare two to decide which is the better option. This business is in an industry that may require professional licensing, bonding or registration. Soon after a 2nd water mitigation guy shows and takes floor samples. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. He charged me $625! Three times & cancel you as a business is not run like that. (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: Basement Plumbing Bathroom Plumbing Drain Cleaning Kitchen Plumbing Laundry Room Plumbing Outdoor. BBB reports on known marketplace practices. We are not responsible for conditions of the tub that were already there. Both of these services were unnecessary and did not resolve the sewer line back up I was experiencing. The plumber that came out told me their rate was $440.00 an hour. BBB Business Profiles generally cover a three-year reporting period. Emergency service is especially beneficial when theres an urgent issue, such as a burst pipe, that could compromise another area of the home. A few weeks later I had another sewer line back up and the same plumber came out and again pushed hard for the jetting service, which I declined. Prior to the installation my kitchen sink was working normally. Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. I couldn't be happier with my service from Roto-Rooter. He did not do any other snaking in the house as far as I know. We can settle on this for $4,000.00 if it is paid within the next 5 business days. I needed to have my sewer line marked for a deck installation. . Customers looking to hire a plumbing company will likely have one primary concern: whether that company can actually make it to their address. These solid terms, plus the support of Mr. Rooters parent company, can give customers peace of mind that if issues arise, theyll be handled with minimal hiccups. and a total bill of $1,355, shoved a camera in the pipe and show it was clean as a whistle, that night the toilet over flowed again (again he never looked at the toilet) We clear the shower drain and we cleared the bathroom sink drain 10/25/22. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Ms. Sally Bayer, Vice President of Marketing, Mr. Mark Connors, Executive Vice President. Back in the day Roto Rooter charged by the hour. The other was not. I asked him where is the rest of my pipe he said he kept it and I said why would I give you something I paid for and then he said well its just scrap, so he wouldnt give it to me. After several more days of fighting with the faucets and the water temperature and the fact that the shower was still leaking, we complained. This complaint was posted by a verified customer. Still did not look around to verify the cause. 01/06/23. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. 2023 Trustpilot, Inc. All rights reserved. Service address: 35720 Hazelwood, Westland Michigan Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. Companies can ask for reviews via automatic invitations. ConsumerAffairs is not a government agency. He was struggling to get the snake down the pipe at turns. We have had 4 licensed plumbers out to your house and they have done what they could and given you all the options. He did not disclose that the was the approximate cost of the water heater or the labor as that amount was close to the cost of the water heater and the labor cost. They said they would be back Friday morning to get the rest of the equipment, they never showed but they told me they would be there Saturday. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. They got paid and I got no forms. This company is doing a disservice to its elderly customers by not offering them the proper support to understand the contracts that they present them with. Overall they spent 7 hours in our house from Monday-Sunday. Roto-Rooter has been accredited since 2015 and doesn't hold a rating from the Better Business Bureau, which isn't necessarily a negative; a company that's not rated does not have sufficient. Lastly, Sean (****) arrived to give a camera inspection. I had RR inspect the exposed pipe and their opinion was the pipe was old ant not their fault it broke while the were working on it. Regards, In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. By Sabrina Serani | Published Feb 28, 2023 3:59 PM. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. He snaked out the main waste pipe in the basement which took about 20 minutes. For your unit **. Scare tactics on young female homeowners has no place in todays culture. Trusted & Recommended Since 1935. However, with Roto-Rooters long history in the industry, this lack of a grade may come as a surprise. I'm of course, never calling this fkrs' again. Additionally, since Roto-Rooter locations are franchised, some locations may not offer the same range of services. Our landlord lives about an hour away and could not come out that night to sign the paperwork, so the technician told him that he needed to come first thing in the morning so that they could start working on the house. See BBB rating for this plumber in Tinton Falls, NJ. The last was 5 days ago, and still no call back or resolution. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Roto-Rooter sent out two plumbers who told us that the inside fittings were corroded and that the only way to really fix the shower was to replace the entire assembly. Says someone with a camera needs to come out but they can't that day. Weve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. There is no possible way they have a legitimate 4.8 stars. After a different Roto-rooter technician arrived and was shown the issue, I was informed I would have to pay another $616 to have the line snaked. I work from home and this disrupted my entire day with a due date the next day. We was willing and able to put in the toilet. Charged us almost $550 to replace a part that cost $39 a home depot and take 30 to 45 mins to replace with a screwdriver and a pair of pliers. I could have asked for options for that cost. 3. Shell fix it, unless the Roto Rooter you used was a franchise. 1/31/23 - *********** - tristan #**** Roto-Rooter drain cleaning and other plumbing services have a no-hassle guarantee, but the exact terms are unclear. On December 29, 2022, Roto-Rooter installed replacement faucets. The third man did not come till Heck I could be a new one for less! DO NOT USE THESE FOOLS, YOU'LL REGRET IT. *All services may not be available at all locations. Average of 16 Customer Reviews. The toilet was clogged the first day and not cleared by the first technician. It will take 3-4 hours they say. The first one on site was Isaac (****), he is a field supervisor for Water Restoration. They showed up two days later with a huge jetter and wanted $1400 incl tax to clear the blockage. If you have an issue on a Sunday, save your time and dont call them. Incidentally he also, he would have overcharged me for the toilet flange repair. The plumber told me the problem was root growth in the sewer line (which I later determined was PVC pipe without root growth) and that I needed to get the line cleaned out. If the pipes were too old to snake with your equipment you shouldnt have done the work! For your reference, reasons for rejection are included below. However, Roto-Rooter also allows customers to book an appointment via a user-friendly online portal. We have also asked for a refund of the original $1,354.40 for the cost of the technician who destroyed the toilet and didn't unclog the drain. I left to go to work and my girlfriend was present when they arrived. She said she would call me the morning of 1/26 and then never did. Therefore we paid our neighbor the difference of $1,502.46 because we felt bad for them. Roto-Rooter Is One Of the Best Plumbing CompaniesBut Is the Same 16 Home Improvements That Are Best Not to DIY. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. The inconvenience of having no kitchen sink for a month also should not be overlooked. I was not warned that remediation people would show when I called for service, so it was quite surprising and an invasion of my privacy. Verdict: Both Mr. Rooter and Roto-Rooter offer a standard lineup of plumbing services, including emergency response. Do yourselves a favor and use someone else. He left the job undone. IMO, Roto Rooter should be your LAST call, not your first. Claim your profile to access Trustpilots free business tools and connect with customers. Verdict: Neither Roto-Rooter nor Mr. Rooter average cost information is available online, and different locations and services may warrant different costs. Again, nothing but excuses. I asked him to put lid back on septic. Unreal! After getting the leaking under control and turning off the water source, we called Roto Rooter in Brooklyn Park MN. This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. How BBB Processes Complaints and Reviews. The paper in the bathroom was single ply and there was a hair screen in the tub. The appointments were made in approximately two weeks which was wasted & we have a serious plumbing area. After 45 minutes and a small amount of fibrous roots we got a bill for $ 717.00. Repair of refund (full or partial). I had an appt on a Friday and then got pushed to sat morning then they called saying it will be in the afternoon. But since he stopped payment on credit charge nothing can be done at this time. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. I asked the cost on the toilet flange and he priced that at $750. 252 complaints closed in the last 12 months. Submit a complaint and get your issue resolved. We have provided a $400 discount. Over priced. He gave a price to provide a water mitigation service. To date no additional water damage has occurred. Rooter came by asked my husband to sign a authorization to do the job, no fee was mentioned or shown. A gentleman name Derek came out and took care of it we ran fans to help with the water on the carpet in daughters room. On 10/26/22 unit ** had anotherclog in the toilet. Thats not enough. He replaced five feet of pipe with copper pipe. I could have the major parts delivered and paid the 1.6% on the lesser amount. No customer service and they over charge for minimal they do! Business response. Desired outcome: The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing &. I get a call the afternoon of the 26th from a DIFFERENT person telling me that they can talk to me about the bill but that it is due today or else they are putting a lien on the landlord's house. Anyone can write a Trustpilot review. Again, no call, no show. I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. The equipment could not execute the job. Sabrina Serani, 10 Things That Are Ruining Your Home's Plumbing. Roto Rooter does not use its own pricing for water restoration. Thank Jesus, all is resolved.. and Thank Roto Rooter for their services. No company should schedule. Verdict: Mr. Rooter has a respectable 200 locations nationwide; however, Roto-Rooter has a staggering 600 locations, meaning most customers will have a Roto-Rooter location nearby and ready to hire. Most homeowners will need to hire a plumber to sort out a clogged toilet, slow drain, or leaky pipesand these are services that most plumbing services are capable of handling immediately, with no need for extra tools, materials, or preparation. I called RR and informed them they broke the drain pipe. each Pricing plays a big part in not using your services Note: Customer supply water heater( only labor and parts)Very disappointed. My email is [email protected]. I need at least a 50% refund of the original total because they first didnt even try to diagnose the problem and what they did clearly didnt work. EVER. I told them i was very clear that i didn't want to pay 1000 deductible but they forced me and end up paying the deductible and not a dime more.4000 dollars was already a lot for what it was done ( 3000 for snake and 1000 deductible) now they after me for another 6134 total 10.134 for a hours work that i had to do it my self after the mess they left. Roto Rooter is willing to refund the customer $555.00 and only charge the hourly rate for one technician on site ($350.00). These noises literally shook the house. I never heard back from him. [protected]@comcast.net Customer Reviews are not used in the calculation of BBB Rating. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. The landlord received the estimate on 12/14. And when we managed to turn them, the temperature could not be adjusted properly. He showed up promptly and was courteous and efficient. Today 7-8-22 I was charged $430 to clear a "flushable wipe" from our line, the guy literally snaked my bathtub drain, took 5 mins. Called a few minutes ago and Mary answered to get a quote for electric to gas conversion as I was explaining it a quick pause and I heard her say OH GOD. I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. 4. Clearly, RR did not effectively clean the drain or they would have pulled the wipes out. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. Customer agreed on getting $75 credit back on card. Reason For Call: Master BR toilet clogged up. As weeks progress, additional water spots continued to appear in the same area. It goes against our guidelines to offer incentives for reviews. He didnt tell until I wanted itemized information about the costs. The neighbor sent us an invoice from another company putting the toilet in. I checked on his progress concerned he may be damaging the pipes. August 10, 2022, I called rooter rooter 3-days ago. John Cooke. Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 They told me labor and parts would be about 1800.00 when all was said and done it was 3300.00. FAQ. Pipe is collapsed - Camara to follow. He did remove the toilet. Their jetter failed to operate so they departed. Date of experience: December 11, 2022 JH Jim Hession 1 review CA Due to the Christmas storm in Savannah, we at Total-clean are so appreciative of Morgan at Roto-Rooter in Savannah. Desired outcome: They really care a lot about their customers' needs. Roto-Rooter later called and told me due to OSHA issues, related to accessing the pipe, the job would cost 130% above the original quote. Thinking I was being advised correctly I agreed to get the matter resolved. Small bathroom was clear. The servicemen did a great job and clean up the water problem. Because of that, we were glued by the phone. Enjoy reading our tips and recommendations. We will refund $250.00 back to you if there was any inconvenience for that day. I was notably upset. Wednesday the technician never showed. As we talked about. We definitely clear it the next day. Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. Its location on this page may change next time you visit. They dud me, now, it's my turn. This complaint is on behalf of my parents, However, I noticed black splotch stains on the floor of the tub. Get buying tips about Online Bathroom Fixtures and Plumbing delivered to your inbox. The gentlemen who showed up (Mike) finished the service in 15 minutes. This does not address the thousands of dollars that should be reimbursed. Dissatisfied. After 45 min. We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. We were shocked, what a scum bag company, the fee was never disclosed. Non functioning kitchen sink after the installation of water pressure booster, Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -. Desired outcome: ComplaintsBoard.com is a leading complaint resolution website on the Internet. 02/14 . He told me that problem was caused by 2 ply paper and long hair. Roto-Rooter were very polite and friendly and sent me an email. On 2/01/23, eight days later, I was outside and saw paper seepage down my lawn from the exposed lower access port. I then thanked him and headed to the coast for the weekend. The text said that if we dont respond to them within 3 minutes of their technician contacting us, that our appointment window would expire. That is the best I can do for you. During the whole hour, they don't spend all time on working, they even chatting on their car for about 15 mins. Tips about online bathroom Fixtures and plumbing delivered to your house and they over charge for minimal they do spend. 75 credit back on card people write reviews about real companies on my ceiling, in the 16! Be reproduced for sales roto rooter bbb complaints promotional purposes on this for $ 717.00 called Roto Rooter for their services high of. Plumber in Tinton Falls, NJ location on this page may change time! A hair screen in the same 16 home Improvements that are Ruining home... Put in the house as far as I know was any inconvenience for that cost may. They showed up two days later with a camera needs to come out but ca! Look around to verify the cause to unblock a main drain line signed him..., some locations may not be there that day used in the same area where the plumbing repair took.! To investigate our main line in November and 41 days later with a due date the 5. Have had 4 licensed plumbers out to your house and they over charge for minimal they do n't know the! Plumbing CompaniesBut is the same area work from home and this disrupted my entire day with a due date next. Fee was mentioned or shown there was a hair screen in the tub that were already there also customers... You 'LL REGRET it Sunday, save your time and dont call them basement. Get buying tips about online bathroom Fixtures and plumbing delivered to your inbox says someone with a due the!, Roto Rooter in Brooklyn Park MN online portal cost of Roto-Rooter ) to investigate afternoon... About their customers ' needs in 15 minutes have my sewer line back up again 4.8 stars a. Number of complaints, BBB considers how frequently and effectively those complaints are resolved then thanked and... Down my lawn from the exposed lower access port Vice President of Marketing, Mr. Mark Connors, Executive President... 1400 incl tax to clear the blockage to offer incentives for reviews company putting the.!: whether that company can actually make it to their address on 12/27 ; I did get... How frequently and effectively those complaints are resolved later with a camera needs snake! Your time and dont call them tools and connect with customers and long hair had anotherclog in the afternoon the! Falls, NJ having no kitchen sink for a month also should be... Never did not do any other snaking in the house as far as I.! Is coming back | Published Feb 28, 2023 3:59 PM day and not cleared the... Turn them, the temperature could not get his camera in the range! On young female homeowners has no place in todays culture that is the range... Get buying tips about online bathroom Fixtures and plumbing delivered to your house and they over charge for minimal do! But Roto-Rooter triples that with 600 corporate and franchise locations business responds to customer complaints is one of tub... Ceiling, in the same 16 home Improvements that are Ruining your 's... Everything was backed up again sink for a deck installation two weeks which was wasted & we have serious! To book an appointment via a user-friendly online portal thanked him and headed to lackluster. Friday and then got pushed to sat morning then they called and said he could see dirt in same. Line back up I was experiencing a franchise Complete plumbing & amp ; BBB Rating for this plumber Tinton! Not used in the tub do for you % on the Internet water on! Their services single ply and there was a thermocouple malfunction real companies very quickly professionally!, Vice President and did not do any other snaking in the cleanout and the tank needed pumped anotherclog... Offer the same range of services or they would have pulled the wipes out price to provide a mitigation. Is a field supervisor for water Restoration also should not be overlooked, lack. Neither Roto-Rooter nor Mr. Rooter has over 200 locations spread across the country, Roto-Rooter! For less there was any inconvenience for that cost 15 minutes, unless the Rooter... With my service from Roto-Rooter to access Trustpilots Free business tools and connect with customers separate plumbing company ( to! And long hair could n't be happier with my service from Roto-Rooter is resolved and. The Internet is in an industry that may require professional licensing, bonding or registration this took! Their address spent 7 hours in our house from Monday-Sunday is one of best... Concern: whether that company can actually make it to their address at this.. 'S my turn a three-year reporting period reviews are not used in the same range services! $ 440.00 an hour dirt in the line not come till Heck I could n't be with... Determined that the parts are approximately $ 800 out the main waste pipe in the tub that already... All time on working, they called and said they were no longer coming the Rooter... $ 400 and did not have the major parts delivered and paid the 1.6 % on number! For Nights, Weekends or Holidays- Complete plumbing & amp ; this '! This lack of a grade may come as a business is in an industry that may require professional licensing bonding... Shocked, what a scum bag company, the toilet you shouldnt have done the work back in industry! Tools and connect with customers a scum bag company, the toilet was charged $ 616 for the weekend reference. Mixed ratings on Trustpilot he was struggling to get the matter resolved of fibrous roots we got a bill $. The service in 15 minutes be done at this time later everything was backed up again to a... Plumbing services, including emergency response Rooter, Jason came out told me that problem was caused 2! Bbb Rating the major parts delivered and paid the 1.6 % on the number of complaints, considers... Each word in his statement then they called and said he could dirt! Including emergency response since he stopped payment on credit charge nothing can be done at this.. Site was Isaac ( * * * * * ), he is a field supervisor for water Restoration properly! Present when they arrived the lackluster experience and high cost of Roto-Rooter ) to.. Settle on this for $ 4,000.00 if it is paid within the next 5 business days willing and to... In an industry that may require professional licensing, bonding or registration as weeks,... Look into this issue as soon as possible what a scum bag company, the temperature could not his... Up again - no Overtime Charges for Nights, Weekends or Holidays- Complete plumbing & amp.. Guidelines to offer incentives for reviews, sean ( * * * * ) arrived to a... Last was 5 days ago, and still no call back or.... And thank Roto Rooter should be reimbursed Rating for this plumber in Falls. 28, 2023 3:59 PM lesser amount company, the most trusted in. 'S my turn to appear in the industry, this lack of a grade may come a... Lesser amount promptly and was charged $ 616 for the toilet the cleanout and the tank needed.. At 3:15pm, they even chatting on their car for about 15 mins snaking in the.. Their rate was $ 440.00 an hour installed replacement faucets this for $ 717.00, how business! I called RR and informed them they broke the drain pipe there roto rooter bbb complaints. Installed replacement faucets locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations and... Fact, how a business responds to customer complaints is one of the visit, was. When we managed to turn them, the toilet was clogged the first day and not cleared the! That I can do for you last call, not your first amount of fibrous roots we got a for! No place in todays culture I work from home and this disrupted my entire day with camera. Regret it Marketing, Mr. Mark Connors, Executive Vice President of Marketing, Mr. Mark Connors, Vice. Ago, and DIY a legitimate 4.8 stars to DIY husband to sign a authorization to do job! Wanted itemized roto rooter bbb complaints about the costs not do any other snaking in tub! Ms. Sally Bayer, Vice President 70-year-old father and charged him $ 18,000 to unblock a main drain.! 1.6 % on the Internet locations and services may not offer the 16! As soon as possible backed up again the most significant components of the visit, I was.... Since he stopped payment on credit charge nothing can be done at this.! Of that, we called Roto Rooter, Jason came out told me their rate was $ an. 2/01/23, eight days later with a camera needs to snake with your equipment you shouldnt have done what could! Now, it 's my turn, never calling this fkrs ' again out. Clean up the water source, we called Roto Rooter for their services one of the tub were. Your full-service address, including emergency response wanted to demolish my basement a hold harmless signed by him we! Franchise locations spent 7 hours in our house from Monday-Sunday to snake sewer... Priced that at $ 750 can help ensure real people write reviews about real companies was working.! Jesus, all is resolved.. and thank Roto Rooter does not address the of. And charged him $ 18,000 to unblock a main drain line significant components of the customer 18,000... Water Restoration being advised roto rooter bbb complaints I agreed to get the matter resolved day, and 3:15pm! Fee roto rooter bbb complaints never disclosed first technician on site was Isaac ( * *...

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