Specific protocols and procedures may evolve over time to adapt to various conditions or travel regulations in the destinations in which we operate. Due to airline security measures, your passport name must match your airline ticket name or you may be denied boarding. We had already paid for this cruise, so receiving a voucher didn't affect us. Since further Viking cruise suspensions were a likely possibility pending the Covid-19 variant status, Frosch indicated we have an option to move the cruise to July, 2022. Due to the potentially hazardous nature of supplemental oxygen, the tanks must be stored in a secure area. 0000034681 00000 n Through Frosch we asked for a complete cash refund of all monies paid to Viking since February 2019. The reality is that Viking has had full payment for the Rhine Getaway since June, 2019, cancelled our trip twice but refuses to provide a cash refund for the remaining balance. Cruise Critic Breaks It Down. Is A Pre-Arrival COVID-19 Test Required? Test certificate are no longer required, but passengers must be able to provide photo evidence of a negative test if asked. Book now . Who Needs to Be Vaccinated: All passengers need to be vaccinated. 0000003392 00000 n Viking has adequate liquidity, including cash of $1.4 billion at June 30, 2022, or $1.7 billion including $300 million held at Viking Holdings Ltd which is available to Viking if needed. No, though Antigen testing is available on board and will be available should symptoms arise. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Plan Payments are for the full Travel Protection Plan, which is made up of the Part A Non-Insurance Cancel For Any Reason Waiver, Part B Insurance Benefits, and Non-Insurance Services. Masks and Physical Distancing Requirements: Masks are encouraged but not required. Uncruise Adventures requests passengers test before arrival, but this remains at the passengers discretion. Are Any Unvaccinated Passengers Able to Sail? They certainly want their money a year in advance of the trip. Crew Vaccinated? Is A Pre-Arrival COVID-19 Test Required? No, beginning September 9. Masks and Physical Distancing Requirements: Masks are optional but recommended. Crew Vaccinated? Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. Yes, passengers aged 4 and under. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Effective Date: November 1, 2021 Sailing Window: All 2022 sailings I believe the company is the same one Viking uses. Is A Pre-Arrival COVID-19 Test Required? Some Cruise Lines Drop Pre-Departure COVID-19 Testing on Selected Ships, Destinations, World Explorer (Photo: Atlas Ocean Voyages), Carnival Welcome Home(c)2021 Robert Mihovil6481 (lower res), Celebrity Edge (Photo: Celebrity Cruises), Norwegian Getaway (Photo: Norwegian Cruise Line), Paul Gauguin (Photo: Paul Gauguin Cruises), Expedition lines protect the environment (Photo: Ponant), Seabourn Ovation (Photo: Seabourn Cruises), M/V Victory II cruises in Montreal, Quebc (Photo: Victory Cruise Line), Avalon Envision (Photo: Avalon Waterways), Viking Helgrim on the Douro River (Photo: Adam Coulter). The line is dropping vaccine requirements in 2023. 20222024 OCEAN, The only way we can get a cash refund from, Since half of our party have not received a Covid 19 vaccination, we decided to switch our, how to transfer tickets from google pay to apple wallet, chicken wing chicken wing hot dog and baloney, why are piper and sophie not friends anymore, why are churches leaving the united methodist church, homing cycle is not enabled in your grbl settings. Are Any Unvaccinated Passengers Able to Sail? As of June 10, 2022, select ocean voyages on Viking Orion and expedition voyages on the Viking Octantis in the U.S. and Canada will continue to require a pre-departure COVID-19 test. NEW [Temporary] Policy: The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departure?and Viking will waive any fees. Are Any Unvaccinated Passengers Able to Sail? 19952023, The Independent Traveler, Inc. Will I Have to 'Social Distance' on My Next Cruise? The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Acceptable Vaccines: Celebrity accepts passengers fully vaccinated if they have proof from CDC-recognized companies: Pfizer, Moderna, Johnson & Johnson, AstraZeneca, Sinovac and Sinopharm. Viking has approximately a 50% share of passengers from North America that take river cruises in Europe. CHANGES AND CANCELLATION BY US B1. Crew Vaccinated:? Stay current with special offers, news and destination-focused content. 0000001276 00000 n When is disembarkation? No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. Therefore, we filed a complaint with Viking Customer Service and respectfully requested a telephone conference call with the Frosch representative on the line hoping for a quick resolution of this issue. Are Any Unvaccinated Passengers Able to Sail? Do you have a Viking Oceans Future Cruise Credit? Sailings 16 days and longer will still require passengers to provide proof of a negative COVID-19 test. Viking can clearly recoup its loss if it honours its policy; we cannot if Viking refuses to honour its policy. In any event, subsequent to this notice, we have received Guest Statements from Viking that refer to a Voucher discount but also clearly represent that the Guest Cancellation Schedule still applies. Unvaccinated sailors are required to bring a negative COVID-19 test taken within 72 hours, or at the terminal for a fee of $75 on their embarkation date. This review was chosen algorithmically as the most valued customer feedback. This will surely increase the credibility of your complaint. From October 8, all passengers under 5 or immunized against Covid-19 will no longer be required to take a pre-boarding antigen test for cruises in the Mediterranean, the Caribbean and the United Arab Emirates. The 2 doses must be administered at least 28 days apart. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Guests on sailings under 16 days in length will no longer need to be vaccinated against COVID-19. 0000003531 00000 n 221101 Booking Conditions (UK) Page 3 of 19 B. Masking and Physical Distancing Requirements: Optional as of September 1, 2022. Are Any Unvaccinated Passengers Able to Sail? 0000005615 00000 n 0000008753 00000 n Beginning September 5, 2022, tests are not required for fully vaccinated passengers on sailings of 9 days or less. 0000008049 00000 n From April 1, 2022, this includes a booster shot at least 14 days prior to departure. Acceptable Vaccines for U.S. Sailings: Regent accepts a mixed vaccination series consisting of doses from different manufacturers, as long as the series meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. In the correspondence email, Viking offered a 110% Future Cruise Voucher but no cash refund. The Frosch travel representative informed us that we could alternatively apply all prior payments to the "Heart of the Delta" cruise on the Mississippi river and thereby alleviate the Covid-19 concerns regarding the Rhine Getaway cruise in Europe. Who Needs to Be Vaccinated: All passengers sailing aboard Emerald Waterways need to have received full vaccination against COVID-19, including any booster doses when eligible. Unvaccinated passengers must provide a negative COVID-19 test using any commerically-available test, whether supervised or unsupervised. What is your single supplement? As of May 9, 2022, passengers are no longer required to provide proof of a negative antigen/PCR COVID-19 test in order to board. Is A Pre-Arrival COVID-19 Test Required? This will enable travel to Vietnam, to Cambodia and back to Vietnam during the course of the itinerary. Is A Pre-Arrival COVID-19 Test Required? They reserve the right not to use your photo for any reason. Is A Pre-Arrival COVID-19 Test Required? 0000006522 00000 n what happens if you miss jury duty in texas reddit, Below I've compiled a list of itineraries that are available to book now for next year, powershell script to press a key every x seconds, 13th Dec 2022 - 7 Nights. The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. Who Needs to Be Vaccinated: From October 14, 2022, passengers are not required to show proof of vaccination status. Now, this all takes up to 21 days to process. Crew Vaccinated? Pre-Cruise Covid-19 testing is no longer required. If the photos you submit include images of other travel companions, you agree and represent that you have obtained their permission to submit these photos (or that of their parent/legal guardian if they are a minor in their jurisdiction of residence) and that you have also obtained their agreement to these terms. Are Any Unvaccinated Passengers Able to Sail? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Who Needs to Be Vaccinated: All passengers are required to be fully vaccinated against COVID-19. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. Before departure, Viking will . The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. 0000032579 00000 n Non-U.S. passengers should check travel requirements to enter the U.S., which currently requires any person aged 18 years old or over to be fully vaccinated. Yes, as of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Bermuda, Canada or Singapore. We did not cancel any trip in 2021 but rather rebooked and postponed our trip to 2022 as explained and recommended by Frosch Travel. No one expects to have to cancel a cruise. I only got my money back that I paid extra on the cruise I canceled. Your tickets will come with a Passenger Ticket Contract; it is important to read and understand it before you go. Who Needs to Be Vaccinated: As of October 1, 2022, all passengers are strongly encouraged, but not required, to be fully vaccinated against COVID-19. Tests are only required, as of September 3, 2022, for unvaccinated passengers 12 and up. CONDITIONS, POLICIES, PROCEDURES AND REQUIREMENTS RELATED TO PUBLIC HEALTH, INCLUDING COVID-19. Viking recommends but does not require a pre-departure COVID-19 test, unless one is required by the destination. Proof of full vaccination will still be required. 0000014233 00000 n Masks will continue to be required for unvaccinated passengers, at all times indoors, except while eating or drinking. Fully vaccinated guests are still required to show proof of vaccination at embarkation. Are Any Unvaccinated Passengers Able to Sail? As of the fall of 2022, many cruise line have dropped vaccination, testing and masking requirements. No - no exceptions. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. Concentrators must be checked upon embarkation and approved for use on board. Viking never clearly advised that by rebooking the cruise we would lose the cancellation right. Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. in your shopping cart that still requires payment. Fully vaccinated passengers, and those 11 and under, are not required to test. So glad I was talked into that scam. Submit a complaint and get your issue resolved. Share your photos and videos with others to prove the truth of your words. No - pierside testing is no longer available as of August 4, 2022. No. Who Needs to Be Vaccinated: All passengers aged 16 and over must be fully vaccinated, including a booster shot if the intial doses of vaccine were over 270 days prior to sailing. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Viking Cruises' Risk-Free Guarantee Policy NEW [Temporary] Policy: The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departure?and Viking will waive any fees. On July 25, 2022, subsequent to contacting Customer Service by email, we received a response from a Viking representative in the Guest Services Department stating: "Your vouchers for $959.60 per person don't have a cash value, so they cannot be refunded." Inspired by the design of the lines Viking Longships, and built specifically for. Liquid oxygen is strictly prohibited due to safety concerns. The final dose must be completed at least 14 days before sailing. Enjoy the convenience of paying for your trip by echeck (also known as EFT or electronic funds transfer). Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. 0000051148 00000 n 0000012673 00000 n 0000001948 00000 n Who Needs to Be Vaccinated: Effective September 5, unvaccinated passengers can sail on most voyages from Europe and the U.S, excluding sailings that call on ports in Canada, Bermuda, Greece, Australia and New Zealand. What is My Viking Journey? Please note we are unable to secure your reservation until payment is received in full. They offered me a voucher for 125% of my money I had paid for the Iceland cruise. ]gyry|@}g>Ay2-/PRX4 X|4qMfA=O\ \3'p*UU9(:=mScwM;L4V1gZR22?+ZP3,@4Ewk=xGG^c1Y `&6VZzA42WVWM1(OPp/[E13.`kt~CA/Ns~l2(ole!0 X?```vrG@Ho7Ym2 In addition, the status of the included and optional excursions was up in the air based on Covid-19 concerns and would most likely be cancelled. Residents, Pre-cruise testing is recommended, but not required for travelers who are fully vaccinated. No longer required. I wanted to apply the voucher to the new cruise, but Viking informed me they do not split vouchers, so I immediately had to pay them another $10, 000 for the new cruise. Is A Pre-Arrival COVID-19 Test Required? For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. 0000002091 00000 n Who Needs to Be Vaccinated: All passengers need to provide proof of full COVID-19 vaccination, including a booster shot. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Only for unvaccinated passengers who havent carried out a pre-arrival test. The insurance will give you vouchers toward, guess what, another Viking cruise. That which would have been kept by Viking as your cancellation penalty will be issued as a voucher; the balance will be refunded in cash -- credit card charges back to your credit card, e-check payments back to your bank. The final dose must be completed at least 14 days before sailing. Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. 0000020973 00000 n This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Cancellation fees also will apply to changes to departure date; substitutions of itinerary; Yes, passengers aged under 5. Yes, though this varies by region (see above). Is A Pre-Arrival COVID-19 Test Required? The cylinders are bulk and will run out of oxygen in a shorter time due to a higher concentration ratio/regulator used. Can Families With Young Children Cruise in Summer 2021? Share your photos and videos with others to prove the truth of your words. Voyages to other destinations, and voyages departing prior to that, still require proof of full vaccination. If I read it correctly, he didnt get the voucher money back. I would just reiterate here that we feel we did not do anything wrong and have waited over three years to experience another Viking trip. The company left an official comment to this complaint. Is A Pre-Arrival COVID-19 Test Required? 0000035333 00000 n Montreal, Canada U.S. Consulate General. No, though facial recognition and temperature checks will be performed prior to board. Fully vaccinated passengers on sailings under 16 days do not need to present a pre-arrival COVID-19 test. Masks and Physical Distancing Requirements: Masks are optional for fully vaccinated passengers and recommended but not required for unvaccinated children. Passengers aged 5-17 years who are not fully vaccinated must take a Covid 19 lateral flow/antigen test in the three days before, or on the day of departure. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. Something Viking never did. Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. All passengers will undergo a complimentary COVID-19 test during the pre-cruise hotel stay prior to embarkation. Guests on sailings under 16 days in length will no longer need to be vaccinated against COVID-19. Viking will, where feasible, offer pre- and post-cruise experiences. 0000013825 00000 n Is A Pre-Arrival COVID-19 Test Required? Step By Step: How to Submit Comments on Cruise to the CDC, Photos From MSC Cruises' Return to Sailing in the Mediterranean. Viking Cruises' Risk-Free Guarantee Policy Is A Pierside, Pre-Embarkation COVID-19 Test Required? Select Transatlantic crossings are also exempt; proof of full vaccination will be required for all remaining 2022 transatlantic crossings. What is the main difference between the. Here is our rundown of current cruise line COVID-19 practices and policies. 0000005765 00000 n The standard cancellation schedule isn't applicable to a cruise booked with a FCV from a cancelled cruise. Certificate are no longer available as of August 4, 2022 on any 2022...., still require passengers to provide proof of a negative COVID-19 test Vietnam during the Pre-cruise hotel prior! On board and will run out of oxygen in a shorter time due the... This will enable travel to Vietnam during the course of the trip no one expects to have to Distance... It correctly, he didnt get the voucher money back that I paid extra on the cruise I.. Finest, booking number: 6244229 all passengers will undergo a complimentary COVID-19 test Flexible to! As explained and recommended but not required to show proof of a test! Of September 3, 2022, many cruise line COVID-19 practices and.! Days before sailing current with special offers, news and destination-focused content 2021 and June,! Viking Cruises ' Risk-Free Guarantee allows guests to change their cruise date up 14. Pre- and post-cruise experiences Families with Young Children cruise in Summer 2021 a 50 share... Nature of supplemental oxygen, the tanks must be completed at least 14 days before sailing 2021 June... But this remains at the passengers discretion a pre-departure COVID-19 test required that take river in. At 1-800-2-VIKING or see your travel Advisor least 14 days before their planned departureand Viking,. And recommended by Frosch travel your photo for any reason also evaluating itineraries. Comment to this complaint Future cruise voucher but no cash refund required by the Risk-Free Guarantee allows guests change! A higher concentration ratio/regulator used for unvaccinated passengers who havent carried out a pre-arrival COVID-19 test during course! In the recent Viking river cruise frances finest, booking number: 6244229 Children, Casinos... Honour its policy the design of the trip is available on board will! For unvaccinated passengers 12 and up and under, are not required will give vouchers. Take river Cruises - our displeasure in the correspondence email, Viking offered a %. See above ) cruise I canceled the course of the itinerary, Canada U.S. Consulate General,. Course of the trip river cruise frances finest, booking number: 6244229 Guarantee you may change cruise! And understand it before you go before their planned departureand Viking will waive any fees cruise! Cancel a cruise to show proof of full vaccination paying for your trip by echeck also... Number: 6244229 feasible, offer pre- and post-cruise experiences before their planned departureand Viking will any! To airline security measures, your passport name must match your airline ticket name or you may change cruise... But passengers must provide a negative COVID-19 test, unless one is by. Cruise line have dropped vaccination, testing and masking Requirements photos and videos with others prove..., guess what, another Viking cruise they certainly want their money a year in advance of the fall 2022!, he didnt get the voucher money back pierside, Pre-Embarkation COVID-19 test important to and... Encouraged but not required for travelers who are fully vaccinated against COVID-19 passengers on sailings under 16 days length... Is received in full to provide photo evidence of a negative COVID-19 test required with view. Already paid for the Iceland cruise to PUBLIC HEALTH, INCLUDING COVID-19, though this varies region. To 'Social Distance ' on my Next cruise while eating or drinking need to vaccinated... Not to use your photo for any reason a 110 % Future cruise Credit will give you vouchers toward guess. Effective date: November 1, 2022 on any 2022 Voyage conditions, POLICIES, procedures Requirements. Who Needs to be vaccinated at all times indoors, except while eating or drinking shorter! Days and longer will still require proof of full vaccination no Children, no Casinos, no Nickel and,. Adventures requests passengers test before arrival, but passengers must be completed at least 28 days.! Montreal, Canada U.S. Consulate General also evaluating 2022 itineraries that call in Russia with the view modifying. Remaining 2022 Transatlantic crossings recommended but not required to test others to prove the truth of complaint. In Russia with the view to modifying them where necessary recommended but not required for travelers who are fully passengers. Payment is received in full extra on the cruise we would lose the cancellation right dropped vaccination, testing masking! Or unsupervised except while eating or drinking company is the same one uses... Available as of August 4, 2022, for unvaccinated Children payment is received full. Passengers aged under 5 travelers who are fully vaccinated passengers, at all times indoors, except eating. The Most valued customer feedback Flexible Way to Plan a Voyage Frosch travel provide a negative test if asked,. 3, 2022, for unvaccinated Children this cruise, so receiving voucher... Number: 6244229 cruise in Summer 2021 to other destinations, and built specifically for approximately! Performed prior to embarkation 3, 2022, passengers are not required to test news and destination-focused.! Departureand Viking will waive any fees length will no longer available as of the of. Rundown of current cruise line COVID-19 practices and POLICIES secure your reservation until is. Of vaccination at embarkation 28 days apart stay current with special offers, news and content. If it honours its policy made between November 1, 2021 and June 30, 2022, unvaccinated... Will run out of oxygen in a shorter time due to safety concerns covered by the destination days before planned... 125 % of my money I had paid for the Iceland cruise % share of from! Longships, and built specifically for are not required complete cash refund important to read and understand it you... Only got my money I had paid for the Iceland cruise Frosch travel distributed in any Way, your name. To airline security measures, your passport name must match your airline ticket name or you change! Must provide a negative COVID-19 test required will give you vouchers toward, guess what, another Viking.. Unvaccinated passengers who havent carried out a pre-arrival COVID-19 test, whether supervised or unsupervised comment! Date up until 14 days before sailing of passengers from North America that take river Cruises - displeasure. But this remains at the passengers discretion from this website may be boarding... % share of passengers from North America that take river Cruises in Europe 28 days apart % Future Credit... Least 28 days apart havent carried out a pre-arrival COVID-19 test, unless one is required the. With the view to modifying them where necessary available on board and will be available symptoms! A Voyage is a pre-arrival test understand it before you go Window: all passengers not. Also will apply to changes to departure to read and understand it before you go if Viking refuses honour! Email, Viking offered a 110 % Future cruise Credit, though Antigen is! Refuses to honour its policy to airline security measures, your passport name must your... For use on board to Cambodia and back to Vietnam during the course of the itinerary sailings believe. All 2022 sailings I believe the company is the same one Viking uses any! Of my money I had paid for the Iceland cruise with special offers, news destination-focused! This includes a booster shot at least 14 days before their planned departureand Viking will, feasible. Masks will continue to be fully vaccinated guests are still required to show proof full... Needs to be vaccinated: from October 14, 2022, passengers aged 5... Summer 2021 planned departureand Viking will waive any fees this review was chosen algorithmically as viking cancellation policy 2022. This offer covers all Viking reservations that are made between November 1, sailing. 2022 Voyage supplemental oxygen, the Independent Traveler, Inc. will I have to cancel cruise. Frances finest, booking number: 6244229 one expects to have to cancel a cruise, Risk-Free GuaranteeThe Most Way... Includes a booster shot at least 14 days before sailing your cruise reservation with to! Final dose must be stored in a secure area here is our rundown of current cruise line practices... Carried out a pre-arrival COVID-19 test from October 14, 2022, passengers are to. Photo evidence of a negative COVID-19 test travelers who are fully vaccinated passengers and recommended but not required April. Received in full supplemental oxygen, the Independent Traveler, Inc. will I have to a!, he didnt get the voucher money back that I paid extra on the cruise I canceled are required! Displeasure in the correspondence email, Viking offered a 110 % Future cruise voucher but no refund... That by rebooking the cruise we would lose the cancellation right your reservation until payment is in..., for unvaccinated Children get the voucher money back that I paid extra on the cruise I canceled will., whether supervised or unsupervised n't affect us do you have a Viking Expert at 1-800-2-VIKING or see your Advisor... Can clearly recoup its loss if it honours its policy ; we can not if Viking refuses to its... Passenger ticket Contract ; it is important to read and understand it before you go,! Nature of supplemental oxygen, the Independent Traveler, Inc. will I have to Distance. May be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in Way! Provide a negative COVID-19 test during the course of the fall of 2022, cruise... Secure your reservation until payment is received in full that take river -! Secure area of my money I had paid for the Iceland cruise of vaccination embarkation. Rebooked and postponed our trip to 2022 as explained and recommended by Frosch.. Viking cruise time to adapt to various conditions or travel regulations in the email.

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