Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122). Communicate with the management team regarding customer requests and concerns. Join to apply for the Customer Service Associate role at Wawa, Inc. Sign in to save Customer Service Associate at Wawa, Inc.. Wawa Store Associate & Management Job Opportunities, Wawa Store Associate & Management Job Opportunities | Wawa Store Opportunities A Career With Wawa Starts Here. I set an alarm on my phone so it wouldnt happen again.. Want to receive job alerts for similar jobs? Ensure coffee thermals are filled and working properly. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Here are five common Wawa Customer Service Associate interview questions and answers. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Working at Wawa is more than just a job - we are an associate-owned company that inspires commitment to create a diverse and inclusive atmosphere where everyone can be themselves and participate. Wawa Customer Service Associate employees need the following skills in order to be successful: Customer Satisfaction: Customer satisfaction is the process by which a customer feels their needs have been met. Store 5284 - Miami Gardens, FL 33056. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Essentially, the 3 important qualities of customer service center around three ?p?s: professionalism, patience, and a ?people-first? Find the best jobs in the US, apply in 1 click and get a job today! Ensure coffee thermals are filled and working properly. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Wawa, Inc. is an equal opportunity employer. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. Respond to customer requests and complaints in a timely and courteous manner. Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary. Greet customers in a friendly and professional manner, providing prompt service, Provide accurate information about products and services to customers, Process customer orders quickly and accurately, including cash handling and credit card transactions, Maintain cleanliness of the store, stocking shelves, cleaning counters, and organizing displays, Assist with inventory management, restocking items as needed, Ensure compliance with all safety regulations and company policies, Respond to customer inquiries and complaints in a timely and courteous manner, Monitor customer traffic flow and provide assistance when necessary, Follow up on customer feedback and take appropriate action, Participate in team meetings and training sessions, Assist with promotional activities such as product sampling and special events, Perform other duties as assigned by management. Your job seeking activity is only visible to you. Come to us in your pursuit of success. Processing and logging incoming calls into the CRM system. Communicate with the management team regarding customer requests and concerns. Job Title: Customer Service Associate. Heres a list of specific customer services skills to put on a resume: Your List of the Most Important Customer Service Skills (According to Data). document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Wawa Customer Service Associate Job Description & Salary. Stop fuel pumps if necessary. Olney, MD. This shift is driven by the fact that customers are increasingly turning to these channels for support. Summary description of the position: Takes part in facilitating all works related to customer service. Greet and provide an enjoyable shopping experience for all customers. Unlawful discrimination will not be a factor in any employment decision. Job Description. Complete other tasks as assigned by store management. View similar Customer Service / Guest Services jobs below. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Learn how this feature works. You can also use your communication skills to write emails, send text messages and post on social media. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Stop fuel pumps if necessary. The Customer Service Associate deliver an exceptional customer experience that supports Wawas vision to fulfill lives every day.Principal Duties:1. Perform customer fuel transactions and monitor activities at the fuel court. Job Title: Customer Service Associate. Process billing daily, reconcile billing discrepancies, and prepare banking deposits Notarize bids Customer Service Representative Handled all phoned-in, emailed, faxed and walked-in orders from customers. You have already created a job alert with same filters. Main tasks include: Heed to all the company's safety and health policies Respond to customer complaints Corporate or Union Opportunities: Please select a job category and filter accordingly. Perform customer fuel transactions and monitor activities at the fuel court. STR05365 - Loxahatchee, FL 33470. Ensure coffee thermals are filled and working properly. Apply Now! Amber/Orange light (without AirPods in): Your charging case, If your tax return status is "Still Being Processed" your tax return could be essentially on hold until the IRS, You're certainly not alone, since soreness in the upper arm is the most common vaccination side effect. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. The latest jobs in the US in March 2023 are, The top companies hiring today in the US are, The cities with the most open job vacancies in the US are. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Help make it more accurate by, Get started with your Free Employer Profile, All Lead Customer Service Associate Salaries, average salary for a Lead Customer Service Associate is $38,462 per year in United States, The Ultimate Job Interview Preparation Guide. You can unsubscribe from these emails at any time. Like to have fun at work all the while making sure your customers experience is exemplary? For Technical Issues please email: [email protected] . Example: I am very comfortable standing for long periods of time. Whether you join us as a part-time associate, store leader or corporate associate, youll be a part of a team that has a shared mission to put our core values first in everything we do. Although customer service varies from customer to customer, as long as youre following these guidelines, youre on the right track. Learn more in our Cookie Policy. Perform customer fuel transactions and monitor activities at the fuel court. Location: Field. Communicate regularly with them regarding customer pricing, problems, and requests. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Summary description of the position: Takes part in facilitating all works related to customer service. Instead of getting upset, I calmly told him that I understood how frustrating it could be when someone made a mistake. If you require an accommodation, please contact our Associate Service Center at [emailprotected] or 1-800-444-9292. Veterans, active military and families can visit any store today for free any size hot coffee! Posted: January 25, 2023. Prepare all made, Amber/Orange light (with AirPods in): Your AirPods are charging inside the case. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Location: Field. Happy Veterans Day from your friends at Wawa! This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Other symptoms of anemia that she, Why is it so warm in November, Why is december so warm 2022, Why is it so Warm on Christmas, Aaron spent most of his 23-year career with the Braves nine of which in Atlanta and 12 with the, wawa lead customer service associate job description in 2023, why is my airpod case flashing orange in 2023, why is my refund still being processed in 2023, why do vaccines make your arm sore in 2023, why did kenidi withdrawal from american idol in 2023, why did ken jeong leave masked singer in 2023. You should be able to listen to customers and respond to them in a way that makes them feel heard and valued. Never really had to use it, but i know its great, Lead Customer Service Associate Salaries by Location. Apologize to the customer: If the customer is calling and they are upset, the first thing you should do is apologize. Department: Store Operations. Take care of dusting, vacuuming, mopping properly and emptying the trash when it is full. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Complete other tasks as assigned by store management. In your answer, share a time when you had to deal with a difficult customer and how you handled it. Veterans, active military and families can visit any store today for free any size hot coffee! GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Your main goal is to enable Wawa to provide exceptional customer service. Part-Time. Complete other tasks as assigned by store management. Wawa Lead Customer Service Associate Hourly Pay Updated Jan 25, 2023 United States United States Any Experience Any Experience 0-1 Years 1-3 Years 4-6 Years 7-9 Years 10-14 Years 15+ Years Search Total Pay Estimate & Range Confident $19/hr Total Pay $17/hrBase Pay $2/hrAll Additional PaySee Total Pay Breakdown below $19 / hr $17 $22 $15$25 Greet and provide an enjoyable shopping experience for all customers. Chatbots can provide customers with quick answers to their questions, as well as help them find the products they need. Job Description. Principal Duties: Greet and provide an enjoyable shopping experience for all customers. If you dont have any experience, explain what other types of work youve done that require math or customer service skills. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Additional pay could include bonus, stock, commission, profit sharing or tips. One day, he came in and ordered his usual meal but then proceeded to tell me that I didnt know how to make it right. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. Ensure that all procedures regarding food service and beverage schedules are followed. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. Posted: November 10, 2021. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. There are 478,210 open job vacancies in the US. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Customer service skills also include empathy, patience and kindness. They must also be able to work flexible hours, including nights and weekends, as needed. Resolving phone, walk-in, mail, fax, and email customer inquiries. To honor those who serve, Wawas internal Veterans Alliance associates participate in the annual Taste of Home Care package assembly for deployed service members and present funds to USO from its in-store customer fundraising campaign. Customer Service Associate Responsibilities: Attending training sessions to grow knowledge of products and to develop customer service skills. Example: I was late for a shift once at my previous job. They are responsible for providing excellent customer service, stocking shelves, and operating the cash register. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Proven exemplary customer service skills. Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. Additionally, they should be familiar with the companys policies and procedures so they can respond appropriately to any situation. Jobs. All Rights Reserved. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. You will also be in a supporting position to perform tasks such as general cleaning of the store. Required fields are marked *. Maintain proper cash levels in register drawer and change machines. Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. The manager understood and told me not to worry about it happening again. A combination resume format, also called a hybrid resume, allows a customer service job candidate to provide an equal amount of professional experience and relevant customer-related skills. Associates work in a wawa lead customer service associate job description that makes them feel heard and valued, including nights and,. When you had to deal with a difficult customer and how you handled it and/or.. Shift once at my previous job be a factor in any employment decision recovery model to ensure in stock at! As long as youre following these guidelines, youre on the right track with products and to customer! 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