Unless you and we agree otherwise, including on whether to conduct arbitration by telephone or videoconference, any arbitration hearing shall take place in the county of your residence. We will allow you to register two mobile numbers with us at any time; one for General Account Notifications and one for Payment Program Notifications. Definition of Dispute. You can register and enroll in Securus Online through our website at www.securustech.net or by calling 1-800-844-6591. At some Facilities, the Securus eMessaging and JPay Email products allow you to send attachments (such as photographs, eCards, VideoGrams, or voice recordings) with your message. El presente Acuerdo de Pago (este Acuerdo) entre usted y Securus Technologies, Inc. (la
Quick steps to complete and e-sign Securus Refund Request Form online: Use Get Form or simply click on the template preview to open it in the editor. If your subscription expires, you will need to sign up for the subscription again from the Securus Online website or by signing in to your Securus Mobile App. If any portion of our website requires you to register or open an account, you may also be asked to choose a username and a password. Securus Technologies is a U.S.-based communication provider for incarcerated persons. Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? THIS AGREEMENT REQUIRES THE USE OF SMALL CLAIMS COURT OR ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. provey a la Empresa para mantener en el archivo de su cuenta. Your access to any other website linked to our website is at your own risk. At any time and for any reason (including at the request of the correctional facility), we may terminate the Messaging Solutions, terminate this Customer Agreement, or terminate your account. Al almacenar su informacin de pago, usted puede
I agree to be contacted . The following information is required when opening an AdvanceConnect account: AdvanceConnect account information can be accessed 24/7/365 at 1-800-844-6591 and www.securustech.net, which supports requests to open an account, access account calling activity, fund an account, make account changes, close an account, or request a refund on an account. When you provide information to us in connection with purchasing or using our Products, you agree that you have all necessary permission and authority to provide us that information. Searching Frequently Asked Questions. We love to hear the amazing feedback! To the extent state law applies to any aspect of this Arbitration Agreement, or to any disputes and claims that are covered by the Arbitration Agreement, Texas law will govern without regard to its choice of law or conflict of law principles. If you have specific questions about the period of time your messages may be stored and archived, please contact our Customer Care center. If you have any postage remaining on your account, you will not be entitled to a refund. Should I fund anAdvanceConnect account or a SecurusDebit account? Policy violation User is under the age of 18. crdito o dbito y que autoriza a la Empresa a cargar su tarjeta de
To protect against credit card fraud and unauthorized account use, we have procedures in place to review high volume transactions within a short period of time. We warrant to the Recipient that for a period of 90 days (beginning once a Tablet is initially synced, where Kiosks are present, or beginning once a Tablet is first registered, where Kiosks are not present) that the Tablet (excluding the ear bud headphones): This warranty is provided to the Recipient of the Tablet and is not transferable to any other person. A Tablets features and performance may be different from what is described in a specification sheet or catalog accompanying the Tablet. Pricing, session lengths, and hours of availability of Video Connectsessions may differ depending on the correctional facility chosen or the communication center being used. If a breach of your personal information occurs, we will notify you promptly, as required by applicable law. For Securus Text Connect, you can send messages by using the Securus Mobile App. Can I use both JPay and Securus at the same time? You can authorize Securus to store your credit or debit card information securely on file for adding funds or making payments for our services. These obligations will survive any termination of your relationship with us or your use of our Products. This account can be funded by mailing a check or money order to Securus, visiting a MoneyGram location, or utilizing a credit card online or over the phone. The following information is required when opening a Direct Bill account: Direct Bill account information can be accessed 24/7/365 by visiting our website at www.securustech.net or calling 1-800-844-6591, which support requests to open an account, access account calling activity, make a payment, make account changes, or close an account. Name of the facility from which the account holder is receiving calls. ACUERDO SOBRE LA INFORMACIN DE TARJETA DE TELFONO / IVR. When the initial payment to the account is fraudulent, the incarcerated individual receives a financial gain from the unauthorized use of a credit card by the friend or family member who made the fraudulent payment (for example, by using the funds from the fraudulent payment to purchase phone time). Once an AdvanceConnect account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow the account to reflect all calling activity prior to closing. The Fee may vary by facility. securus technologies discontinues outbound voicemail service criticized as too costly SECURUS TECHNOLOGIES CALLS FOR A MORE SERIOUS, THOUGHTFUL AND DATA-DRIVEN APPROACH TO MAKING CORRECTIONAL TELECOMMUNICATIONS MORE AFFORDABLE Account holders that request an optional paper billing statement may be charged $2.00 per statement. Some transactions may carry additional third-party financial transaction fees. We do not warrant, and shall not be responsible for, any lost content, files or data contained in the Tablet regardless of the cause of the loss. We refer to the computer tablet and each of these accessories together as, the Tablet. PO Box 650757
IN ADDITION, RECORDINGS CREATED ABSENT PRIVATIZATION OR PRE-PRIVATIZATION ARE NOT AUTOMATICALLY DELETED, AND YOU SHOULD CONTACT THE APPLICABLE FACILITY REGARDING POSSIBLE DELETION OR PURGING OF SUCH COMMUNICATIONS. We refer to these products and services as our Products. Al hacer clic en la casilla de autorizacin que aparece a continuacin,
You must file any claim or suit related to our website within one year after it arises. Our Products include: AdvanceConnect, Direct Bill, Securus Debit, Securus Video Connect, Messaging Solutions, Mobile Text Alert and Notification Service, and JPay Player. usted autoriza a la Empresa a almacenar su Informacin de Tarjeta
We will notify you of any termination, which will be effective immediately upon our delivery of the notice. Your Customer Agreement also means you agree to receive periodic email communications from us. What if I move and /or my address changes? What can I do? If your video session is terminated for inappropriate conduct, you will not be refunded any portion of the cost of that video session. In addition, the design of our website (including color combinations, button shapes, layout, design and all other graphical elements) are protected by our trademarks, service marks and copyrights. Customer of Record Printed Name: _____ Customer of Record Signature: _____ Date: _____ Please return form to us by Fax at 972-277-0714, by Email at [email protected] or . nicamente para realizar pagos o compras de los servicios de la Empresa. You may not create any derivative work of our website or our Products. Direct Bill account holders may make payments on their Direct Bill account by: Securus Technologies
Review of Suspicious Securus Debit Transactions. Alabama unclaimed property will be remitted to the state after one year. You understand and agree that you are responsible for your conduct and for any consequences of your conduct in connection with your use of the Video Connect service. Whenever you provide us information on our website, via the telephone, or otherwise, you agree to: If you provide us any information that is, or that we suspect is, untrue, inaccurate, not up-to-date or incomplete, then we may suspend or terminate your access to our Products or website and refuse to provide you any further use of our Products or website (or any portion thereof) without any advance notice. By exploring our Career Center and the information below, you can learn more about how we make Read More Due to a variety of factors, including software and security updates, the data associated with your use of the Products should not be considered safely backed up and we advise you to ensure (to the extent you are able) that you have another copy of messages, documents, or other media that you wish to preserve. barring of further use of our Products or website. We may initiate the closing of a Direct Bill account due to fraudulent account activity. What happens if the facility takes away or restricts the services on a tablet that I have ordered? 2. https://securustechnologies.tech/about/tariffs/, https://securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and complete information; and. ABSENT PRIVATIZATION, COMMUNICATIONS WITH YOUR CLIENTS THROUGH OUR SERVICES WILL BE RECORDED AND MAY BE MONITORED. We also have implemented measures to maintain the ongoing confidentiality, integrity and availability of the systems and services that process personal information and will restore the availability and access to data in a timely manner in the event of a physical or technical incident. Applicable taxes and passed through governmental fee recoveries are in addition to the rates and charges for calling services. To be eligible for text notifications, you must be enrolled in Securus Online. We seek out the best to join our team. My Securus Video Connect session was dropped/interrupted while I was visiting. In any debit transaction, Securuson behalf of our correctional facility customersperforms the administrative task of transferring prepaid services funds from the payors means of payment to the requested incarcerated individuals Securus Debit account. You agree not to use anyone elses account at any time without the permission of the account holder. Is there a limit of how many times per day/week/month that the Family and Friends can use Securus Inbound Connect? Time Limit for Raising Disputes. a Tablet that has been confiscated by the correctional facilitys staff. Small Claims Court. Please contact Securus Correctional Billing Services (SCBS) Customer Support Center at 1-800-844-6591 to update or correct your billing information. When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service and its affiliates. Either party asserting a Dispute shall first attempt in good faith to resolve it by providing written notice as specified below to the other party describing the facts and circumstances (including any relevant documentation) and allowing the receiving party 30 days to respond. AdvanceConnect Low Balance Notification (a General Account Notification), Direct Bill Invoice Due Notification (a General Account Notification), AdvanceConnect AutoPay Payment Notification (a Payment Program Notification), AdvanceConnect TextPay Notification (a Payment Program Notification), Direct Bill TextPay Notification (a Payment Program Notification), will be free from material defects in design and manufacture; and. Phone numbers can be added to or removed from an AdvanceConnect account by the AdvanceConnect account holder. verify the incarcerated individuals identity; receive appropriate credit card or pre-paid Visa or Mastercard authorization; and. IF YOU ARE A LAW FIRM OR ATTORNEY USER OF OUR SERVICES, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR CONTACTING CORRECTIONAL INSTITUTIONS IN WHICH YOUR CLIENTS RESIDE AND SECURING ANY PRIVATIZATION OF APPLICABLE COMMUNICATIONS. You own the intellectual property rights (things like copyright or trademarks) in any such content that you create and send using our Products. realizar pagos seguros a travs de nuestro sitio web, aplicacin o sistema
Any and all information supplied under this service is additional to and does not replace the information we make available to you in accordance with your Customer Agreement. Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? NEW! Can Family and Friends receive a refund on unused stamps, rejected mail, or upon an incarcerated individuals release? We are not responsible for the contents, links or privacy of any of these linked websites. You understand and agree that as an AdvanceConnect account holder, you are responsible for all charges associated with all telephone numbers added to the account. The Resolute Rules are available at Resolutes website https://resolutesystems.com. To request a statement older than 90 days, account holders can email us with the request for a statement. For more information, please contact Securus Customer Care at 1-800-844-6591 or at [email protected]. You agree that you will use the Messaging Solutions in compliance with all applicable local, state, and federal laws, rules and regulations, as well as the policies, procedures, and restrictions imposed by the applicable Facilities. Examples of specific causes for termination and suspension of access to our Products or a change to your password include, but are not limited to: If your account is terminated or suspended, this may result in any one or more of the following circumstances to occur: You understand and agree that all terminations and suspensions are made in our sole discretion. You understand and agree that you and other friends and family members are not authorized to request access to the Securus Debit account to review account activity or to request prepaid services, nor are you eligible to receive refunds of Securus Debit account prepaid service funds. Fixing and Improving Our Products and Services, Resolving Disputes (Arbitration Agreement), Law Firm and Lawyer Calls Privatization. How do I unblock my phone number on my Securus online account? removal of access to all of our Products; deletion of your password and all related information, files and other content associated with or inside your account (or any part thereof); and. Storage of your messages may continue even after your account has been terminated. As a condition precedent to recovery, all Disputes under this Agreement must be filed in writing or electronically within 12 months of your constructive knowledge that the alleged issue occurred. For example, when you use our Securus Video Connect Product, you agree to comply with these General Terms and Conditions plus the specific terms pertaining to the AdvanceConnect or Securus Video Connect Product. For service inquiries, please visit our website at www.securustech.net or call 1-800-844-6591 (main support) or 1-877-578-3658 (Video Connect Support), System Requirements and Setting Up an Account. maintain and promptly update such information to keep it true, accurate, up-to-date, and complete. The disclaimer above means that we do not make, and no other person makes, any promise to you that: You understand and agree the limited warranty and the disclaimers we make also mean that: IMPORTANT: THIS PROVISION LIMITS YOUR RIGHTS TO RECOVERY. Direct Bill account holders have two years from the date of the last call received on the Direct Bill account to request a refund. If a lawsuit is filed to enforce these waivers the parties agree that the arbitration shall be immediately stayed, by agreement or court order, until the court case is resolved and all appellate review is exhausted. All right, title and interest in and to our website and all of the Products (including but not limited to the content of, and the Products described in, our website) are our sole property or the property of our licensors and are protected by U.S. copyright and international treaties. AdvanceConnect account holders do not receive billing statements on an AdvanceConnect accounts unless there is a negative prepaid services account balance greater than $10.00, in which case the account holder will be billed for the amount due on the account. Explore Better Ways to Improve Operations and Investigations With NextGen SCP. If the correctional facility refuses to distribute a message or media attachment to an incarcerated individual, then no refund or replacement postage will be given. To obtain warranty service, the Recipient must submit a claim (what we call a Trouble Ticket). If at any time during your video sessions, your conduct is deemed inappropriate, your video session will be subject to immediate termination without warning. The availability of our Products will depend on whether a particular correctional facility has arrangements with Securus Technologies or JPay and whether the policies and regulations of a particular correctional facility allow for use of the specific Product. . To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the Direct Bill account number. If the AdvanceConnect account holder prepurchased services through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. Examples of security violations include unauthorized access to or use of data or systems, including any attempt to probe, scan, or test the vulnerability of our website or to breach security or authentication measures, unauthorized monitoring of data or traffic, interference with service to any user, host, or network including, without limitation, mail bombing, news bombing, other flooding techniques, deliberate attempts to overload a system, forging any TCP-IP packet header, e-mail header, or any part of a message header, except for the authorized use of aliases or anonymous re-mailers, and using manual or electronic means to avoid any use limitations. How to set up an account through Securus. Credits will not be given for any sessions once the scheduled session time has begun. crdito o dbito identificada anteriormente por los ltimos cuatro
IVR / TELEPHONE CARD INFORMATION AGREEMENT. Unused purchases will not be refunded. Our AdvanceConnect Product allows you to purchase call services in advance to be used for collect calls from incarcerated individuals. Next, just preset the amount you want to fund, then reply "YES", and your account will be funded. Your use of credit cards may trigger our blocking procedure, depending on the frequency, number, and amount of transactions. Your satisfaction is our #1 goal. Account blocks are released periodically throughout the day so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. actualizados a la direccin de correo electrnico que usted le
We reserve the right to change or modify these General Terms and Conditions and any of the additional Product Terms and Conditions without any special prior notice to you. for more info). By clicking below, you agree to the Recurring Transactions Terms and Conditions. The revised terms will automatically be effective once they are posted, and your continued use of our Products after any changes means you agree to the changes, and they become part of your Customer Agreement. We will start sending text notifications and alerts within 48 hours of confirmation of registration for the service. However, it can take up to 24 hours for the call management system to receive updated information about payments on these accounts. If at any time you decide that you do not wish to receive any more of these emails, you can follow the opt-out process that is provided near the bottom of each such email. Except for the limited permission to use our Products as described by these terms, we reserve for ourselves and our licensors all other right, title and interest. Nothing in our terms and conditions takes away the intellectual property rights you have to your own content. JPay Player (Tablet) Purchase Terms and Warranty. You understand and agree that once a message is deleted pursuant to our retention policies and/or the correctional facility retention policies (if applicable), such deleted message and all its contents will no longer be available, and we will not be able to provide any copy of that message to you. Request for a statement Product allows you to purchase call services in advance to eligible... Resolute Rules are available at Resolutes website https: //securustechnologies.tech/about/tariffs/, https: //securustech.net/state-puc-psc-matters, provide,... Inappropriate conduct, you must be enrolled in Securus Online through our website or our Products are! 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