It's very disheartening," Mrs Gillett said. Accordingly, to . Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. It also helps to inform our compliance and education activities, industry engagement, advocacy and research. Ghosted for 6 months now. It doesn't act on behalf of individuals and can't investigate every complaint. Please note that some tickets may be delivered after the 4-6 week estimate stated in your confirmation email. Ticketmaster gave Taylor Swift and all fans like me an absolute nightmare when trying to buy tickets online for the eras tour. For help with a complaint, contact your state consumer protection agency. You can read more about our approach to compliance and enforcement work in our Compliance and Enforcement Policy. For the seller to have rights under the tickets terms and conditions, the seller must clearly display or tell you the terms and conditions before you buy it. Try to resolve your problem or complaint: We cannot help you with your problem or complaint if you have not tried to resolve the issue yourself first. You can reach out to Ticketmaster's customer service team on Facebook ( @TicketmasterAU) and Twitter ( @Ticketmaster_AU ). Ms Turner said individual consumers could go to consumer authorities in their state but that the ACCC could potentially investigate if it was a wider problem. If you were sold tickets through an unlicensed reseller, eg through someone on Facebook, the Consumer Guarantees Act does not apply. Zero stars, uselessly run, waste of a time company. If these guarantees in the CGA are breached, you can obtain damages for the loss to you. As ABC notes, Ticketek's Facebook page has been bombarded with complaints from customers awaiting refunds from shows cancelled in recent months as a result of the pandemic. Scalping, postponed events and cancellation. Date of experience: 18 February 2023 BC Bailey Chan 3 reviews 23 Jan 2023 Worst online experience ever! Thank you How can we help you? Special mention to Elliott for helping me so quickly. Management is a shocker. It's safer to buy tickets from an official ticket seller, or licensed reseller. Consider if Viagogo is worth the risk(external link) Commerce Commission, Chargebacks(external link) Banking Ombudsman, Ticket resellers(external link) Consumer NZ. Where You have not been physically examined by aDoctor prior to the date of the Booking. Sharon and Scott Gillett aren't convinced. Major events may also attract scammers seeking to take advantageof the strong demand for tickets. "Back in the first year of the pandemic in 2020, the industry lost over 14 billion in ticket revenues," chief executive of Live Performance Australia Evelyn Richardson said. We educate consumers and businesses about their rights and responsibilities. A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). "We are engaging with the companies involved, letting them know our expectations and really encouraging better communication," she said. Viagogo said in a statement that it offered a high standard of customer. Tickets sold by authorised sellers often carry conditions that restrict their resale or transfer above their original value. If you have tried to resolve your problem with a business, contact your local state and territory consumer protection agency. Some online shopping platforms also offer protection if there'sa problem with a purchase. The Commerce Commission enforces certain consumer laws, including the Fair Trading Act. means an unforeseen circumstance completely outside. Ms Sporne's credit card expired between buying the tickets and the concert getting cancelled so her refund could not be automatically processed. 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Any statements by promoters, ticket sellers and event organisers must be true and not misleading. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Each state has a small claims court or tribunalthat hears cases about consumer and fair trading issues. Ms Davison received her refund from Ticketek within the 20-day grace period. We focus on issues that can result . The law prevents ticket resales above the original sale price when an event is declared a major event under the Major Events Management Act. If the misrepresentation makes the tickets substantially less beneficial to you, you may be able to cancel the contract and obtain a refund or other damages. I tried calling, emailing before the show, had I had a response we would have made the show. We also ensure all reviews are published without moderation. They haven't responded to my emails! There no lawyers or judges. "So, we're going to have to work really hard to rebuild that confidence.". Ticketek has made the same commitment for cancelled events. Verification can help ensure real people write reviews about real companies. However, a consumer is not entitled to a remedy under the consumer law if the cancellation or change is due to: In these situations, the remedies consumers are entitled to will depend on the terms and conditions of their ticket. Often a phone call or visit can fix the issue. Groups at Telstra Dome in Melbourne can be ordered through Ticketmaster Groups on (03) 9685 2477. "It was devastating because we'd waited two years and then just got told now he's not coming after all," Ms Sporne said. In simple terms, a chargeback is where money paid to a retailer for an item is reversed out of its account and refunded to yours. Aug 20 2019 01:10 PM . How AFCA investigates chargeback complaints. Data from the NSW Office of Fair Trading complaints register shows Ticketek was in the top three most complained about businesses in the state in October, November and December 2021, with 75 complaints all up. So thanks very much! Claiming to be an official ticket seller when you're not is an offence under the Fair Trading Act. For example, the terms and conditions could provide that the event organiser can change a performer line up in a festival. I couldn't return to where I was, no progress, the booking system repeated itself, etc. An event ticket and its terms and conditions form a contract between you and the ticket seller. A Current Affair has spoken to Ticketek customers across the country who say they're enraged by long refund waits amid pandemic cancellations.. And since A Current Affair's last story following complaints in February, the program has received a flood of grievances from more angry customers.. Michelle said she's about $500 out of pocket after booking tickets to the Kiss tour at the end of . Ticketek welcomes the opportunity to discuss this matter further Check the artist or promoters website for who is authorised to sell their tickets. Subscribe to our daily newsletter. While businesses are free to set their own prices, there has been some public concern about price increases on goods and services at this time. You have the rights that the terms and conditions say that you have. Enclosed: Copy of the receipt for television cabinet. Without doubt the worst and most useless "service" of any company anywhere in the world. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Think twice before buying from Viagogo. "I have email proof, I have bank statements, I have ways of proving that I have purchased these tickets.". We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) tickets-center.com There website double charged me Delaware . But borders closed and the tour was cancelled. I can not believe in this day and age HOW BAD this company is. I got tickets to a concert from ticketek that got cancelled of covid. Still waiting for my refund 6 months. For more information and tips on how to do this, view Resolve your problem or complaint. (Receipt required for Doctors note refund up to 50 or equivalent). means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. For example, the terms and conditions may say under what circumstances you will receive a refund. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. If the breach of the guarantee is substantial, you can cancel the ticket and receive a refund. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: 06 October 2022 Useful1 Share LO LouShaBow 1 review AU 15 Sep 2022 To find the most appropriate organisations to help you with your problem or complaint, view our Who to go to for help page. 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This means that where an event is cancelled or significantly changed, consumers may have a right to a refund. Tickets purchased via Ticketek may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium. Ticketek Australia Questions - ProductReview.com.au We raised a complaint with Viagogo who have replied stating that because we checked the validity with Ticketek they would not refund the cost of the tickets. "We are currently processing up to 20 times more refunds per month than before the pandemic and our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can. TicketsCenter said cancellations would be refunded now they offer a store credit. Please also read the General Conditions of Refund. Major Events Management Act(external link) Legislation NZ. I have attached a photocopy of my receipt as proof of purchase. "I saved up for about two years so I could do an epic world trip for Harry's tour. This factsheet provides information about COVID-19 and chargebacks, including: What you should do before requesting a chargeback. A copy of the travel warning from the Government Agency. . Please be patient with us, we will reply as quickly as we can. A Ticketek spokesman said they apologised for the inconvenience caused to anyone who had waited longer than 20 business days for their refund. But the event was postponed more than once, so Mrs Gillett requested an almost $1300 refund from Ticketek. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. "If the artists that were involved, like Harry Styles, were to know that this was going, on I think they'd be disgusted too.". We use this data to inform our education, compliance and enforcement work. A Ticketek spokesperson said it took its legal obligations seriously and 90 per cent of fans were automatically refunded within 10 days of cancellations and nearly 100 per cent within 20 business days. I replied and asked for a direct line or email address to speak to management/no reply since. "Because we bought the tickets two years ago, they said, 'If you need to update your banking details, here's a form to do that,' and that was it. Find more than 20 complaints| Ripoff Report. In selling the single ticket, the ticket reseller can display $200 as the total price that a consumer would reasonably be expected to pay if they purchased the ticket from the authorised seller. If a show or event is postponed and the new date doesn't suit you, you may be able to claim a refund. ACCC deputy chair Delia Rickard said the regulator was aware of the issues and had engaged with Ticketek. It should have processes and systems in place," she said. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. Attributing such complaints to the correct Venue or Promoter would ensure a more accurate Register, allowing consumers to make more informed purchasing decisions. She warns other event goers to avoid Viagogo at all costs. Abhorrently bad process for handling refunds and rescheduling due to illness. Selling a ticket privately for more than their original price (often called scalping) is legal. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Promoters, ticket agents and event organisers who are in business must comply with the guarantees in the Consumer Guarantees Act (CGA). Below is an example of a complaint letter. Any vehicle You plan to use during the Booking. Ticketek admits it's been too slow to respond to Mrs Gillett's request and assures the family their refund will be processed today. If the venue doesn't agree, contact the ticket office the next day, and if necessary put your complaint in writing. ensure that the ticket matches the description provided on the website, including making sure that the ticket shows the correct seat or venue. I've bumped the ticket by responding as recently as January 2023. But this won't apply if the postponement was allowed for, eg if it's an outdoor event held over to the advertised rain day. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. If you bought tickets from a ticket resale website or trader, you have rights under the Consumer Guarantees Act. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Requesting a Refund To apply for a Refund simply click on the link in your booking confirmation email, or click here. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Your refund application and payment will be handled by the Customer Experience Team who act as the administrator of Our Refundable terms. An incident number or report from the Police or relevant traffic authority. The cabinet is not of acceptable quality and does not match the sample cabinet I was shown in store. Do this as soon as possible. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. See our information for small business focus areafor more information and help for small businesses. Some ticket resale sites can look similar to official ticket sites. She said she immediately requested a refund from Ticketek for an upcoming performance of Hamilton, sending the company an image of her son in ICU, along with a certificate signed by the hospital. We actually bought 13 tickets for different family and friends and we also hired a minibus to take us there," Mrs Gillett said. It has been over a week now since I sent an email through your customer care email address, also with the Theatre Royal contacting you on my behalf. "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full," they said. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. "They're acting like a big, bad monopoly and it's ultimately the public that's suffering," he said. Another cancelled concert tour from 90s rock powerhouse Faith No More is also attracting a multitude of complaints. Adverse weather with no Government Agency warnings not to travel. Scammers may use fake ticketing websites or email scams to make false claims about the event, such as being part of a ticket lottery or competition. Fixing the problem may involve a free repair, replacement or refund,or cancelling or changing a contract. To respond to Mrs Gillett 's request and assures the family their refund will be handled by the customer Team. Agree, contact your local state and territory consumer protection agency consumer Guarantees Act also a... Commitment for cancelled events apply for a refund on your Refundable tickets if your event is cancelled or.. Sellers often carry conditions that restrict their resale or transfer above their price... Traffic authority resale website or trader, you have the rights that the terms and say! Your event is cancelled or rescheduled example, the consumer Guarantees Act does not the... 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