Reimbursements: Restitution of the amounts actually paid by the Passengers, whether due or undue, as payment of bookings, (www.vivaaerobus.com), Call Center or Viva bus ticket is valid only and exclusively for passengers of Viva Aerobus who show their valid boarding pass of their flight 5 star. liability for Viva Aerobus, being applicable the Terms and Conditions published on the web page In the event "Viva Aerobus" finds the payment in its booking system, it shall issue in favor of the Passenger or Institute of Social Security and Services of State Workers, permits issued by the National Institute of Migration, If you continue to use this site we will assume that you agree. also includes the following benefits: Unlimited Changes of Date free of charge Valid Passport (notwithstanding the nationality), b. Visa Vigente Valid Visa (For non-American citizens that wish to enter into the USA and for non-Mexican citizens that wish to enter into Mexico), c. Round Ticket (Citizens who intend to travel to the USA and are not US Citizens), d. US domicile (citizens who intend to travel to the US and are not US citizens). For reservations where the Passenger elects as form of payment the Banamex.com website, it must follow the manual shown upon electing of the Passenger, route, date, time and rate of the procured Service. WebBaby Package. affect their dignity and are only intended to safeguard the rest of the passengers, to guarantee a peaceful and uneventful flight. for credit card purchases and provide refunds within 20 days of receiving a refund request for cash and cancel a reservation without penalty, for at least 24 hours if the reservation is made at least one week 6. with its Tarmac Delay Contingency Plan. Service or occupation is subject to availability, without VivaAerobus does not accept valuables in the Checked-in Baggage, therefore VivaAerobus shall not be The Flight Certificate is valid only and exclusively for the purchase of Flights with "Viva Aerobus", up to the monetary Any ancillary fees charged for optional services that a passenger is unable to use due In the case of people sought by national or international authorities, the respective authorities shall be notified or, if applicable, his/her consignment to the Payment Reference and/or the information upon making the payment, as well as by payments outside the established timeframe. Pago de Indemnizaciones. of the passenger is indicated and that the passenger does not have any other official identification in accordance with It started operations in 2006 and today it operates the youngest Latin American fleet with 44 Airbus A320 and 4 A321s to "Viva Aerobus", such as adverse weather, acts of God or force majeure, natural disasters, acts derived from a and therefore waives to request in the event of loss or theft, any damages from Viva Aerobus for this concept. inherentes a su condicin sin cargo adicional, siempre y cuando no se comprometa la seguridad de la No, infant passengers without a seat do not have to pay for an international ticket. Children under 14 (fourteen) years old, for their safety, cannot use the air transport service without being accompanied by an adult. It also allows them volunteer, Viva Aerobus will treat any passenger involuntarily denied boarding with fairness and consistency according Sign up for our free newsletter and get the latest news, insights, and money-saving tips. proporcin que corresponda a la parte no realizada del viaje, ms una indemnizacin equivalente al 25% del Notwithstanding the foregoing, "Viva Aerobus" recommends its Passengers to confirm the time of their flights before No obstante lo anterior, el Pasajero podr transportar una carriola como where this rules and regulation will be valid. It started operations in 2006, and today it operates the youngest fleet in Mexico and the 2nd youngest fleet in all North America with 46 Airbus: 40 Airbus A320 and 6 Airbus A321. Viva Aerobus does not provide escort and/or special care services for minors. Precios y Tarifas: El Pasajero tiene derecho a que el precio que observe del boleto selected by each Passenger. They submit a medical certificate that certifies the clinical condition for air travel; and. Passengers may only hold one infant on their lap, and must purchase a seat for any additional infants. acudir de manera personal a nuestras Viva Tiendas y/o Puntos de venta. The Passenger shall need to present his/her Carry-on Baggage at the Check-in Counters where the personnel of Viva Aerobus shall place a badge in the Baggage, de los servicios brindados por Viva Aerobus sea exacta, veraz, comprobable y clara sin inducir al error o a The Flight Certificate may only be redeemed by the Passenger that holds it. Passengers and/or the crew, or the safety and tranquility of the Aircraft and all of its components. Viva Aerobus expressly maintains the right to change, amend or modify, at any time and without prior notice, these Terms and Conditions and/or the content of the Website, as well as the check-in procedures and/or forms required to use or Viva Aerobus will assure of operable lavatory facilities, as well as adequate medical attention, if needed, the Civil Aviation Law (Ley de Aviacin Civil), which will be considered and applied according to the The Viva Aerobus Baby Package is perfect for flying with babies. For better identification and safety of your services shall be operated by the corresponding company, which company is shown at the back of the ticket and is independent Vacation Homes Rent a house, apartment, or room at the best price in incredible destinations Viva Cargo Quick and safe shipments to the major domestic destinations, at the best price. by whichever means are available to Viva Aerobus or specified by the customer. Where can I book provision of the Service, which may vary according to the conditions, availability and/or Additional Services. constitutes a risk to the physical integrity of a human being or animal, electroshock devices, laser guns, the responsibility of the Passenger. www.vivaaerobus.com en la seccin Mi Vuelo ingresando la clave de confirmacin y tendr una vigencia de 90 If fewer than the needed number of passengers prdida o avera de Equipaje Documentado a una Indemnizacin de 150 UMAs. Viva Aerobus is excluded from any liability in the following cases: Damages suffered by the passengers due to their own fault or negligence, For defects of the baggage, hidden defects or inappropriate containers, When the baggage is harmed due to its own nature or its content, When the transported goods were damaged since the beginning by the passenger, When the passengers statement is false or when he/she lies about the valuables, amount and/or quality of the goods contained in his/her baggage. Viva Aerobus shall not be liable for any damage and/or loss of said sports item. This service is subject to payment Do not forget their birth certificate or CURP as a form of identification. Allergies: During all Flights operated by Viva Aerobus, a sales service is offered onboard the aircraft, offering products such as: which may be consulted at any of its ticket offices. With this package, you can travel with a diaper bag, powdered milk, water for their bottle, and baby As to Checked-in Baggage, the following shall not be allowed: baggage weighing more than 32 kilograms, Perishable items (shrimp, cheeses, etc. En aquellos casos en los que dichos cambios ocurran dentro de WebBaby Package: Includes the stroller service from and to the Airplane door, check-in of baby seat or similar article, transportation onboard of a diaper bag or similar article of less than Airport to Cancun Intl. personnel of VivaAerobus and/or security personnel of the Airports. rental cars and other travel services to end customers through a web platform. "Viva Aerobus" may at any time and at its sole discretion make changes and/or amendments to the Flights, including where applicable) at each U.S. large hub airport, medium hub airport, small hub airport operado por una institucin de seguros debidamente acreditada y regulada segn la legislacin aplicable, por 76, No. Mdulos de atencin: Viva Aerobus cuenta con mdulos de atencin en todos los Aeropuertos Viva Aerobus will ensure that the passengers on a delayed flight are notified, beginning 30 To Passengers who have not paid each and all of the rates and/or applicable fees, including those credits granted by Viva Aerobus. Pass through the Website, selecting the option Print Boarding Pass, up to 4 (four) hours prior to the Flights scheduled departure. del 17 al 20 de noviembre 2017, del 15 de diciembre 2017 al 08 de enero de 2018, del 02 al 05 de febrero declared the purchase of the ticket with the corresponding proof, have boarded the unit destined for such purpose. In any event, the person with disability must carry with him/her enough battery to make his/her breathing device work, according to the flights duration. issued by a qualified Authority, which expressly states the authorization granted by both parents, or by the absent parent, or by Passengers who wish to transport LAG must submit to the following guidelines: 1) All LAG must be carried in containers with a maximum capacity of 100 (one hundred) milliliters each (or its equivalent in other volume measures such as liquid ounces). For international flights the only acceptable official ID will be the passport. Al comprar utilizando dicho certificado electrnico, la fecha de la vuelo debe de ser mnimo 30 das "Viva Aerobus" waives any liability in the event the notice of Booking Change is not seen by the Passenger, whether In addition, you will have access to the Viva Express line when checking in, so you will have a much faster experience. charge that may apply upon requesting the Change in Itinerary. for expenses and/or losses of any kind, whether with flights performed with Viva Aerobus, other airlines and/or any other If the monetary value expressed in the Flight Certificate is less than the total amount due for a certain air transport Including arrows and darts, steel staplers or steel picks, steel plaques with picks used for alpinism, harpoons, bound to pay the difference with any other payment option authorized by "Viva Aerobus". to transport valuables or not inside their Checked-in Baggage. Bus tickets between 2 different cities are only for the dates, times, origins and destinations indicated therein and the of weeks gestation and express the physicians authorization to use Air Transportation Services. "Viva Aerobus" may at any time suspend and/or cancel its flights without prior notice to Passengers, being "Viva Aerobus" bound route, the Passenger may choose: i. not to use the Flight Certificate for the purchase of the new Booking, being the Passenger The 50% saving in the cost of the any liability for Viva Aerobus or the company providing the Vivabus service. Each Passenger according to the Baggage allowance selected upon Booking shall be entitled to the following with regards to Carry-on Baggage: VivaLight: The Passenger may transport 2 (two) pieces of Carry-on Baggage which in the aggregate do not exceed 10 (ten) kilograms with maximum dimensions If the aforesaid requirements are not met, the Support Animal shall be transported when the delay, deviation, substitution or cancellation of a flight is due to causes that are not directly imputable lighters with the form of a gun. without any liability for Viva Aerobus. 3) No LAG containers of more than 100 (one hundred) milliliters shall be accepted, even when partially full. la indemnizacin aplicable a cancelacin del vuelo: En caso de existir una sobreventa, el pasajero ser compensado, en caso de aplicar, con the corresponding airfare. confirmada dentro de los primeros 10 (diez) das naturales posteriores al inicio del trmite. In these cases, Viva Aerobus shall notify the Passenger in question of the decision to exercise its rights to refuse boarding and the grounds for such refusal service from a point of origin to a point of destination, being the Passenger capable of adding to his/her transportation The transport of such articles is subject to space availability. with Disability and/or Reduced Mobility guarantees that they will not be actioned during the Flight, if necessary, All Foreign Minors purchasing Flights operated by Viva Aerobus that include routes within the Mexican Republic, upon checking-in must: I. and marketing of air tickets as well as to promote the sale of additional benefits and changes in Bookings, therefore, Code to facilitate location in the event of loss or damage of the Baggage. En caso de que la demora sea mayor a 4 (cuatro) horas, el pasajero ser compensado conforme a lo anterior y their departure at the Internet Website of "Viva Aerobus". Viva Aerobus may transport musical instruments which dimensions and forms do not adjust to the regular Baggage standards, https://www.vivaaerobus.com/mx/info/terminos-y-condiciones, Read purchase the air transportation services offered by Viva Aerobus. Carry-on Baggage that exceeds any of the foregoing measures must be 7 (seven) days have elapsed since the appearance of the last rash or mark of the disease and this is evidenced with the corresponding is delayed, including the reasons for the tarmac delay, if known; 5. Viva Aerobus garantizar, en la medida de lo posible, que los establecimientos utilizados para hospedar a The Flight Certificate is valid in accordance with the term provided therein. to the passengers and only applies for pre-established routes. inmediata mediante la clave de confirmacin de vuelo del pasajero, mismas que podr verificar a travs de The customer available to viva Aerobus does not provide escort and/or special care services for minors on their lap and. 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