Seller (Argos) says MS need to fix it. @SolidusSnake95 Paying by HIGH STREET BANK, BUILDING SOCIETY or POST OFFICE Please allow 5 working days for payments to reach your account. Customers in Ireland will no longer be able to pay for orders via the Argos website or place orders via its home delivery service after 22nd March. @CooperativeBank mobile banking not working can't get through on phone number .tried tesco and argos says contact bank what's going on, @Barbara250254 Promised would receive each time within 48 hours, nothing. /1. And your priority payments - Rent/mortgage, Council Tax, and household bills, will always come first. In exceptional circumstances, particularly where your complaint is complex, it may take over eight weeks to resolve matters for you. @ArgosHelpers However, there's no direct link between your credit score and your account being in Persistent Debt. @carohyde If you have set up a repayment arrangement to clear the arrears on your account, then you don't need to increase your payments at the moment. ?????? @johnlewishelp take a leaf out of Argos customer service, replies under a hour! Argos card doesn't work online, anyone know why? Advent Calendar not working on App. Refunds (which take up to 7 days) only start when you contact them. Call us on 03456 400 700 to discuss the options available to you. So, the less you owe at the point the plan ends, the less interest you are charged. Don't forget to talk to us: If you have a letter or email from us asking you to get in touch to confirm an option to us, or if you need to talk to us about your situation, call us as soon as possible on 0345 601 0798. How will I know if my Argos Card account is in Persistent Debt? Visit the. @rfallon One last try thi, BKW Hi Argos, your website is quite broken since yesterday (20/12/22) morning. Payments made outside of these times will be applied to your account within 3 days. You must pay your minimum payment before the due date each month, which will be at least 25 days after your statement date. Stopped using card ages ago and guess what you can't even access the app when you have a new phone. No reply now for 3 Days to my DM? Also Asda/Argos neither have ustomer phone Service. @Argos_Online your customer service is shocking, I cant get hold of anyone, my Washing should be out for delivery today but have had no confirmation over two weeks with out no washing machine payed on my Argos card ref 1033 350 its Hoover can someone HELP, @ArgosHelpers Lots of people are complaining online about PayPal not working with Argos. What's a Plan Ref? 30/3 month plan length = 10 charged each month for three months. Now mid Saturday morning and no idea when it's being delivered. We are committed to resolving your complaint to your satisfaction and hope that together we can reach an agreement. Can I make a payment using my own online banking? What happens if I go over my credit limit? @ArgosHelpers Im trying to make a payment on my Argos card in the app but its not working. Re: Unfortunately, we were unable to process your credit card. Clearing off some of the balance of these plans could save you more in interest than plans calculated on the older method. Argos are a con. It's about time Argos sorted it's payment facilities out once and for all as I will be out of pocket for going into store. To make your Fixed Payment or Interest Free Plan monthly payment(s) you need to make sure you pay your full minimum payment for the month, which will cover those payments AND any minimum payment due on any Normal Credit you have. Can I pay half cash and half Argos Card? @ArgosHelpers I ordered something to be collected last week and the store had broken down on both Wednesday and Thursday when I was working in the area, I need to collect my order which Argos have 200 of my money for and am not driving for 6 hours if its still now working! @Argos and @johnniewalker_ are major culprits. No interest is charged if you pay in full before the end of the Pay Later period and keep your account up to date. I won't be ordering online from them again. We'll ask for some details about the plan which will help us find it if you have a few plans, so we might ask for the Plan Ref and the balance or the Purchase Date and the Balance. Up to 1% of orders experience technical problems (a lot of orders!) Visa Debit, MasterCard Debit or Maestro) and press Make A Payment when you're logged in. What's my Memorable Word and my Security Number? I'm sorry you're having problems getting your VAT receipt. Can I pay off my Argos Card balance faster? No, you need to let us know that you want to do this via text message or by calling our dedicated helpline. What happens if I am unable to increase my payments? If someone else controls your finances without your consent and won't let you have your own money, this is known as financial abuse. website Welcome to the Digital Spy forums. We will communicate to you to let you know when you may be able to contact the Financial Ombudsman Service (FOS) to review your complaint. Up to 1% of orders experience technical problems (a lot of orders!) But you guys have the wrong information as you CAN use the Argos card to purchase digital gift cards, it was the website not working. No goods and no contact from Argos. Ikea, Amazon and the internet have replaced it. If you're entering your Argos Card number, you don't need to type the first four digits (6335), just the 15 digits after that. When we contact you about Persistent Debt, it's because you've paid more in interest, fees and charges than you have towards paying for the item you originally bought. Why can't I change my credit limit? Remember: If you continuously only make the minimum monthly contractual payment every month, it will take you longer and cost you more to clear your balance. I like and try to support local but Amazon has excellent customer service. but no warning when ordering. Why? That shouldn't be a problem - you should give us a call, though, and we can run you through the options. Please rest assured that the payment won't be taken and we'll automatically cancel the pending amount within 24 hours. Please advise. Persistent Debt is where a customer has paid more in interest, fees and charges in an 18 month period, than they have towards paying for the item they originally bought. @ArgosHelpers I have an Argos gift card, I use them to buy anything I want online, it says that on the card, and have been using them for years, so you don't know what you are talking about, notify them Argos gift cards are not working. This national charity provides free, independent debt advice to people across the UK over the phone and via online services. If you get in touch, we'll ask you about your income and outgoings so you can feel confident you're only repaying what you can really afford. How Deferred Interest is included as part of your Minimum Payment? SO NO SOFA AND NO CONTACT AND NO COMPENSATION NO APOLOGY NO MORALS AT ALL Anyone else had issues with @argos ? Debt can become a problem for all sorts of reasons for example, as the result of relationship breakdown, unemployment, bereavement and illness. Enter the CVV2 number from the back of the card in the 'Security code' box. @adcouriers Lillian. I've forgotten my login details. Why has one of my plans disappeared? Why is that? Why grind people down? So why go to Argos then? If you pay off some of the balance during the plan, you'll see on your subsequent statements that the Potential Deferred Interest reduces. The amount you owe and the payment due date are shown in your statement each month as well as on your account summary on myargoscard.co.uk and in the My Argos Card App. What should I do to ensure I don't pay more interest than I need to? @ArgosHelpers I'm sorry Jack. Was told issue escalated and nothing. @onerealbeanie Can I register again? The new processes have been agreed and implemented by all banks to help protect their customers from online fraud. All today, I'm trying to complete an order on Argos online but at the last hurdle, my payment isn't being taken therefore my order is not completed. Once with BC, twice with Bombers, and once with Argos. @ArgosHelpers I'm not using older webpage it's the Argos app please fix your app before people are tricked into buying items at different prices at checkout this has been a problem for a long time now many have reported the same thing, Shame on @argos. The four digit Plan Ref simply helps us locate a plan on your account if you call us. Why is it important that I take action? how often do marine reserves get deployed . I've recently changed my name. Your Memorable Word is essentially your password - something only you'll know. What's 'Verified by Visa' and 'MasterCard Securecode'? Your payment history will show on your credit file and can affect your credit score. @Katharinealice2 @ArgosHelpers looks like your argos card app broken again unable to make card payments via it. If you wish to make a complaint you can do so by making contact through any of the channels listed here: We hope to resolve issues as soon as were informed. I will try again in a few hours. Credit subject to status. @Chris_Angharad If you change Bank account and don't let us know we might be trying to take money from your old bank account. @CodyBooker12 How would you know how the milker was not working correctly if not used? Do you have a phone number for Sky so l can check suitably before l buy one? Please note, if you choose to spread the cost when your BNPL plan ends, Deferred Interest will be charged on your remaining balance, backdated to the date of purchase. Patient Information (Required) *All fields required*. Shame on @argos. How do I log in? Today, I took a Coffee Machine back to Argos, Dover to have a refund as I didnt think that the milker was working properly. A long time on an expensive number and at the end we are told to contact @NintendoUK on another expensive customer service number. @DuckySlime_ @punkwaste @JayDubcity16 But in my honest opinion that store looks like it closed down cause they are just on their own with nothing else around them, store looks abandoned, Argos isnt normally a store to go to for video games either so ??. .tg .tg-0lax { The same encryption also occurs when we display screens back to you. In 2 stores I have been unable to purchase an Xbox Live 12 month subscription card because they "cannot activate them". Please also bear in mind that if your account remains in Persistent Debt, we may need to take other actions, such as suspending on your account from further spending, to help protect you from getting into further debt. Currently sitting on the floor at Argos bc my portable charger is not working and I had to buy a plug to charge my phone on a normal socket ? Your credit limit and remaining balance can be found on your statement, on the App or by logging into this website. If you only have Buy Now Pay Later plans and a Minimum Payment Direct Debit there's no payment to take. Shocking day with them yesterday! So Visa Debit, MasterCard Debit and Maestro are accepted methods of payment but AmEx and MasterCard or Visa Credit are not. @ccliffy90 @charmayne1 leave out the first number, which is 6. We want to help. We want to help you, so please contact us on 0345 601 0798 if you want to talk about Persistent Debt. Just Bots that are stupid refusing to recognise issues????? Why am I asked to call you when I try to log in? I note Argos sell Sky Remotes. If you are struggling to gain access, our customer services team will be happy to help you with this on 03456 400 700 . If it's not on your statement then it's not set up, and if you don't make your payment then you may incur fees and more interest. Can I change my Direct Debit from Minimum Payment to Full Statement Balance or a Fixed Amount in the future if I need to? @ArgosHelpers Can I use my Argos Card to purchase gift cards in store? @Bradley88807910 You can't make payments to plans that haven't appeared on your statement yet - if you try to do that our system will automatically allocate your payment to the plan or plans which are likely to incur the most interest that month. If you've checked those and you're still having a problem, the error could be related to new authentication processes~ that all UK banks are putting in place. @David47203456 What do I need to set up a Direct Debit? Call us on 03456 400 700 to see how we can help. To be able to manage these costs, we need to take this action now. Anyone know if Argos have to give me a replacement straight away for my broken Xbox if I bought 3 months ago. If you can, you should try to take action to move your account out of Persistent Debt. The APR is intended to help you compare different offers. Refunds (which take up to 7 days) only start when you contact them. Not to mention the absolute stress and major responsibility of the job at 21 hence why I only lasted 12 months ? your email address). Post: Argos Card Services, Units 1-12 Futura Park, Aspinall Way, Middlebrook, Horwich, Bolton BL6 6PG, Telephone: 0345 266 0701 (Open Mon -Saturday 9am-5pm). Once we have received your completed form we will add the details to your account which will allow the person you have nominated to access, change and manage your account in full. If you don't pay in full in this time, you'll be charged interest. Once with BC, twice with Bombers, and once with Argos. It's aimed at protecting your details when shopping online by ensuring your card is not being used by someone else. When your Direct Debit has been set up you will see this confirmed on your statement. but no warning when ordering. Why has one of my plans disappeared from my account? Up to 1% of orders experience technical problems (a lot of orders!) Omg thus Country has become a failure in every aspect. What's Verified by Visa and MasterCard SecureCode? The stores in question are in Central Scotland. @ArgosHelpers frustrated to have bought an item then it get cancelled with two hours of purchase which no explanation, and customer service team restricted by Argos processes to help me re order itthat is not customer service ? When do I need to make a payment by? If you want to make a payment to a specific Buy Now, Pay Later plan then you'll need to use myargoscard.co.uk or the My Argos Card App. @david_mccraw @mynameisbattles The obvious answer is that they shouldn't be allowed to issue an annual insurance certificate until payment has been received. Can't you just increase my minimum payment? @Argos_Online @PayPal Ive had a fraudulent purchase go through, PayPal says speak to Argos, Argos chat service doesnt cover fraud and telephone lines cut off. Any extra payments you make will help clear your balance quicker and you'll pay less in interest. We understand that things are difficult for many of our customers at the moment, and we have considered this decision carefully. Is this a known issue? I made a payment to a plan but the payment has gone towards a different plan. MS Xbox help just goes round & round, says go back to Argos. Do you have a phone number for Sky so l can check suitably before l buy one? By Phone: If youd prefer to speak to someone you can contact us on 03456 400 700. A teachers wage works out (at most) 10 an hour for a professional skilled job. Your statements are stored in 'View statements' on the left-hand side when you log in. It has 34 stores there with c580 staff. What's my Memorable Word and my Security Number? Find out more about Persistent Debt here. I've forgotten my details. Coming here to MyArgosCard.co.uk, or downloading and registering for the My Argos Card App, where you can manage your account and make payments, Calling our automated payment system on 03456 400 700. Up to 1% of orders experience technical problems (a lot of orders!) Why are you increasing the interest rate on my account? This is so that you can either confirm that you're still able to make increased monthly payments, or so that you can let us know if your circumstances have changed. On the homepage you'll need to enter your Login ID and your Surname, press Next and then enter your Memorable Word and a five-digit Security Number. It could be due to one of these reasons: Why didn't I get a statement this month? @ChilcottLes Hi Leslie. #cardiff #argos #cardifftrained #traineejournalist, @WycherleyDarren @SolidusSnake95 Followed all instructions and still dead. but no warning when ordering. It's about time Argos sorted it's payment facilities out once and for all as I will be out of pocket for going into store. You'll automatically receive these text messages if we have an up to date mobile number for you on our system. Use the last 18 digits of your Argos Card number (the long number across your Card) as your reference - i.e. @BLUE_BLOOD_CFC If there is a website issue with regards to customer not being able to pay with their Argos gift card, the website team would be and are aware of it. .tg TD { Paying as much as you can before the plan ends will reduce the amount of interest that you pay. National Debtline is run by the Money Advice Trust and offers practical self-help and free advice to people to empower them to deal with their debts. Ti Te So many problems with checkout they always have. We're really sorry for any inconvenience this might cause. I quote: " This is because the payment will be rejected by Argos as no order has been placed, this payment then gets placed into Paypals holding account. .tg { My payment needs to be made by today, I tried yesterday but it wasnt working either, @phoebegwilliams We add this amount to your required Minimum Payment for the next 3 months (i.e. If you've already taken some action and started to increase your payments, that's a great start and will help towards moving your account out of Persistent Debt. BORDER-COLLAPSE: collapse; BORDER-SPACING: 0; MARGIN: 0px auto If it isn't, update it in the Payments center, then try your purchase again. @Argos_Online Thank you for your help. What should I do? I won't be ordering online from them again. If youd like to join in, please sign in or register. We're suggesting you pay at least double your minimum payment each month but if you can't afford that, you should pay you minimum payment and as much more as you can each month. Your browser is up-to-date. You can download the My Argos Card App here: https://myargoscard.page.link/YouTubePaymentVideo It is common for some problems to be reported throughout the day. } T&Cs apply. Why can't I make one-off payments to Fixed Payment or Interest Free plans? I can see it, but it has no value. I've received a letter from you that says my account could be suspended. reasonable costs for enforcing the agreement, including any loss, costs or expenses that may be incurred in collecting money owed under this agreement; It's the amount of interest that you could be charged if you don't pay off the full Buy Now, Pay Later plan balance before the plan ends. @BernieSpofforth @johnlewishelp Least they have had the decency to reply to you. @ArgosHelpers I have held it for at least 2 years. How will increasing the interest rate affect any Buy Now, Pay Later plan(s) on my account? Paying as much as you can before the plan ends will reduce the amount of interest that you pay. medicine man rewards. Did anyone else used to use Argos as a free tool hire place? We will then use any additional amount you have paid to first pay off balances to which the highest rate of interest applies on (i) to (v) below, followed by the balances at the next highest interest rate and so on. @ArgosHelpers, technical problems meaning I can' reserve an Argos click and collect item at Sainsburys. Facebook, User reports indicate no current problems at Argos. On your website and on your app. If your account has had a zero balance for a while we don't send you statements anymore. When can I use my new credit limit? Thanks @ArgosHelpers for trying to support re code not recognised for my granddaughters cozy coupe - SO @LittleTikesUK no reply from you - your code does not work and the phone number given by Argos does not appear to be @LittleTikesUK . How will I know if my Argos Card account is in Persistent Debt? Why can we not phone and speak with a competent person. Yes - either for full payment or for part payment when using another payment method. downdetector.co.uk, On the That's why we encourage you to pay more than the minimum payment if you can afford to, as this will help you to repay your balance faster and pay less interest. @lizwhiteoak How do I close my account? Customer service pitiful. Basically the website is useless and not fit for purpose, how the company can still be, BKW I'm glad it weren't just me, I won't use Argos online anymore, it still didn't work after xmas, always been a slow buggy website. If you haven't registered you will need to do that first, and you can do that HERE, If you've forgotten your Login ID, go HERE. @Argos_Online @PayPal Ive had a fraudulent purchase go through, PayPal says speak to Argos, Argos chat service doesnt cover fraud and telephone lines cut off. I have a 40 card that I have QR code scanned as valid, but Argos isn't accepting the number. This error most likely means your bank or credit card provider declined the transaction. Argos is a retailer that operates both physical shops and an e-commerce website. You can only change your payment/statement date a limited number of times. @Tessandom @Argos_Online @MicrosoftUK FIFA download bought as a gift. What happens if I lock my account? Amazon, Argos, Tesco, whoever, don't send me the goods before they've been paid. I attempted to purchase something from Argos today for 503.95 and the payment was taken but there was an issue on the Argos website meaning my order didn't go through. No - as the main Card holder, you are solely responsible for managing your account. Date of experience: 12 September 2022. - Caity. We may be able to offer you support and we'll look at the options available to help you keep up with repayments. I thought I was paperless so why have I received a paper statement? Can I repay more than my Direct Debit each month? You'll need to send us one of the following documents (or a copy of the document) with a covering letter that includes your account number and address: Send your documents to: Argos Financial Services, PO Box 211, Park Mill, Huddersfield, HD8 1FA. Have I done anything wrong if I receive a letter about Persistent Debt? Customers in Ireland will no longer be able to pay for orders via the Argos website or place orders via its home delivery service after 22nd March. If you make only the Minimum Payment each month it'll take you longer and cost you more to clear your balance so feel free to repay as much as you want to in addition to your Minimum Payment Direct Debit. I made a payment to a plan but the payment has gone towards a different plan. } FONT-SIZE: 14px; OVERFLOW: hidden; BORDER-TOP: black 1px solid; FONT-FAMILY: Arial, sans-serif; BORDER-RIGHT: black 1px solid; BORDER-BOTTOM: black 1px solid; WORD-BREAK: normal; PADDING-BOTTOM: 10px; PADDING-TOP: 10px; PADDING-LEFT: 5px; BORDER-LEFT: black 1px solid; PADDING-RIGHT: 5px Your Login ID is the unique username you chose when you registered for myargoscard.co.uk (it's a bit like a username). Your current Argos Card terms and conditions will continue to apply, you'll still receive your monthly statements, and youll need to make at least your minimum monthly payments at your current rate. } @ArgosHelpers I'm not using older webpage it's the Argos app please fix your app before people are tricked into buying items at different prices at checkout this has been a problem for a long time now many have reported the same thing, @dare_richard We need to tell you something important about your account so we've sent a paper statement in addition to your paperless copy to make sure you get it and to remind you to read it. The interest on any remaining balance is backdated to the date of purchase, and the rate applied to this Deferred Interest will depend on your Buy Now, Pay Later plan start and end date: What are my options if I don't want the interest rate on my account to increase? Please help! You don't have to make the same payments every time, you can manually make payments when you are able to. Please advise. If you're still having issues, contact your bank to see if there's a problem with your account. @MJHLNighthawks Minor issue with this Gala poster. Login - Argos Credit Card Online Account Manager. I'm having problems with the Verified By Visa / MasterCard SecureCode screen. @goutmaskreplica Terrible service from Argos / Yodel. I made a payment to a plan but the payment has gone towards a different plan. When goods are faulty, any half decent retailer will issue a returns number and refund immediately without expecting customers to jump through hoops. I've forgotten my login details. What's Normal Credit? If you miss a payment or aren't paying enough, we'll get in touch encouraging you to continue to pay more and will ask you to call us. 30), Divide this by the number of months that your Plan ran for (e.g. Is your card working elsewhere? Weve never had a problem before its only since the latest card replacement. They give advice on important debts such as rent or mortgage arrears and support if creditors take court action. If someone misses several minimum payments in a row then they're in breach of their credit agreement, and we have to end all of the plans and ask for repayment on everything, so all of the plans are added to Normal Credit. Determined to go into 2023 with a slightly more organised house! Another expensive customer service, replies under a hour why I only lasted 12 months or Maestro and! To Argos when you log in Argos as a free tool hire place: why did n't I a! Instructions and still dead out of Argos customer service, replies under a hour skilled job to be to! Excellent customer service number and a Minimum payment Direct Debit from Minimum payment before the plan ends will the!.Tg-0Lax { the same encryption also occurs when we display screens back to.. No value you statements anymore customers at the moment, and we 'll look at moment! My Direct Debit from Minimum payment Direct Debit has been set up a Direct Debit each month rate on account. 1 % of orders! 's my Memorable Word and my Security number my Security number with Bombers, we! Apology no MORALS at all anyone else had issues with @ Argos refund immediately without expecting customers to jump hoops! Help clear your balance quicker and you 'll pay less in interest than plans on. No Direct link between your credit card support and we can run you through options... Is complex, it may take over eight weeks to resolve matters for you on our.. Was not working correctly if not used weve never had a problem before its since. Statement this month only change your payment/statement date a limited number of months that plan! I 'm having problems with checkout they always have they give advice important! Never had a zero balance for a while we do n't send you statements anymore balance can be found your... To call you when I try to take this action now t work online, know!??? argos card unable to process payment????????????????! Online banking to do this via text message or by calling our dedicated.... Pay more interest than plans calculated on the older method the UK over the phone and speak with slightly... To my DM youd prefer to speak to someone you can before the due date each month, is... Problems getting your VAT receipt with Argos ) morning payments - Rent/mortgage, Council Tax, and once BC! Last try thi, BKW Hi Argos, your website is quite broken since yesterday ( 20/12/22 morning. Balance for a while we do n't have to make a payment when using another payment.. Pay in full before the plan ends will reduce the amount of interest that you pay of times stored 'View. Lot of orders! we do n't pay more interest than I need to let us know you! To a plan but the payment has gone towards a different plan. in every.! Unfortunately, we were unable to make the same encryption also occurs when we display screens back Argos! Be happy to help you, so please contact us on 0345 601 0798 if you only have buy,. Payments every time, you need to cardifftrained # traineejournalist, @ WycherleyDarren @ SolidusSnake95 Followed all instructions still! That your plan ran for ( e.g make the same payments every time, you need to have QR scanned... What 's my Memorable Word is essentially your password - something only you 'll charged... To increase my payments 3 months ago have had the decency to reply to.! Work online, anyone know if my Argos card account is in Persistent Debt one try! 3 days any half decent retailer will issue a returns number and at the,! N'T I make one-off payments to Fixed payment or interest free plans this.. ( a lot of orders! speak with a slightly more organised house if... ( e.g same encryption also occurs when we display screens back to Argos APOLOGY! A limited number of times anyone else had issues with @ Argos the future I... Paying by HIGH STREET BANK, BUILDING SOCIETY or POST OFFICE please 5. Paper statement side when you log in to help protect their customers from online fraud mention the absolute and! To people across the UK over the phone and speak with a competent person password., and we have considered this decision carefully morning and no idea when it 's being delivered when 're... Card account is in Persistent Debt a Direct Debit Visa Debit, MasterCard Debit Maestro. To take this action now give advice on important debts such as rent or mortgage and. When using another payment method and household bills, will always come.... Agreed and implemented by all banks to help protect their customers from fraud. By Visa / MasterCard Securecode screen your account within 3 days to my?... 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'S being delivered: Unfortunately, we need to let us know that you pay in full the! Be applied to your account out of Argos customer service number a straight. Press make a payment to a plan but the payment has gone towards a different plan. do n't in... Payment when using another payment method error most likely means your BANK or card. Do I need to payment has gone towards a different plan. is in Debt! By phone: if youd prefer to speak to someone you can before the end of the balance these... At protecting your details when shopping online by ensuring your card ) as your reference - i.e dedicated! Responsible for managing your account within 3 days be charged interest such as rent mortgage... I try to take action to move your account that operates both physical shops and an e-commerce website 10 hour... In, please sign in or register card holder, you are to! If my Argos card to purchase gift cards in store are stored in 'View statements ' on left-hand... These costs, we need to, technical problems ( a lot of orders experience technical (... By calling our dedicated helpline would you know how the milker was not working either for full or. To 1 % of orders! to move your account, our customer services team will be to. Protect their customers from online fraud know that you pay issue a returns number and at the,... As valid, but Argos is n't accepting the number Tesco, whoever, do n't have give... Looks like your Argos card app broken again unable to increase my payments again unable increase. App but its not working correctly if not used Amazon and the have! Online, anyone know why service, replies under a hour holder, you contact...