The good news is that eventually you will be paid out either way. Press question mark to learn the rest of the keyboard shortcuts. Anyone have any advice has to what to do? Look around the delivery location for your package. While I've searched the sub I was still curious. As a buyer I would be fine with that. I shipped out a piece of jewelry. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. Posted by: Bill in NC. Is this a scam? If mercari does put a hold on anything will it be after the rating time limit express? In select areas, you can choose to have an item delivered via our Mercari Local service. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. After doing some research and reading some reviews I decided I would stay far away. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. So, I go into my post office and talk to the clerk. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Had this happen to me as a buyer! As long as the tracking shows delivered to the same zip code, you are in the clear. I would personally be a bit annoyed. After doing some research and reading some reviews I decided I would stay far away. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This seems to be a scam, similar to what happens on ebay. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. The seller received an automatic rating and payment and I have still been without my iPad. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. The sale was almost $200. I have the tracking number though, and it says the package was . Cookie Notice If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Thanks . Not likely. yes I definitely wont. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. Looking for other sellers who have experienced similar situations. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. very good point. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. Please ensure you are following current standards to ensure your package is eligible. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. New comments cannot be posted and votes cannot be cast. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. Thank again for your purchase ". A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Thanks for the tip! Items that are not claimed within 10 days will be destroyed. It will take longer to get paid, but Mercari will eventually have to release your funds. Had this happen a few weeks ago. My buyer claims they didn't revive a package UPS says was delivered. I sell designer bags for about $300-1000. I ordered an iPad through Mercari and the seller offered free shipping. The title says it all. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. 1099-K Reporting and Disclosure Information. I got a notification that says, "Your buyer has informed us that the item has not been delievered. Your IP: I have this happen all the time. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. Press question mark to learn the rest of the keyboard shortcuts. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. The title says it all. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. I have the tracking number though, and it says the package was delivered. On hold with USPS now to see what they have to say. I have even called Mercari and left a voicemail to try to get my money back. Always do this as the seller. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. and our Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. Option 1. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Mercari takes about 2 days to respond. Internet was a no go.I am at the Post Office to see whats up. New to mercari love the community already. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. Any ideas on how to handle this? But it appears as if everything is in order now. Please contact me back after you talk to your local USPS". For more information, please see our I insured the package at full value. I was also charged the incorrect amount of money. Some buyers do claim this as a scam, but this is truly not always the case. Jeeze. The main thing is using scare tactics to get the buyer to say I found the package or something like that. Shipping claims can take up to 2 weeks to resolve. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. My buyer claims they didn't revive a package UPS says was delivered. this is a question and various opinions are valid and necessary. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. 1. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? ', Press J to jump to the feed. Mercari is not as "buyer friendly" as eBay. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Please check the tracking information to confirm if a delivery . Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. Thanks to all that responded, very helpful! The police could ask for that to help find the thief. Click to reveal The sale was almost $200. Performance & security by Cloudflare. 'In honor of imnotlegolas for starting this subreddit. Are we going to loose out on a $100+ and have to refund this guy? It will take longer to get paid, but Mercari will eventually have to release your funds. Date: September 24, 2021 08:21AM Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier Hoping for a happy ending to this problem. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. As long as the tracking shows delivered to the same zip code, you are in the clear. My husband and I are relatively new to this scene. That's shitty the buyer seems genuine so I'd hate for this to be the case. Verify the shipping address on your order confirmation. Tracking shows delivered. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). I feel somewhat relieved now that you've (unfortunately) been in the same boat. Internet was a no go.I am at the Post Office to see whats up. I was really worried about this situation. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . I personally use eBay but my husband has been experimenting with Mercari. Thats scary and awful. Show more Is Mercari Legitimate? The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. They often extend the time on the buyer's side before auto rating completes. I shipped out a piece of jewelry. New to mercari love the community already. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? Update: the buyer informed me today that the package arrived. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. Five days after I reported not receiving the package, Mercari still has not responded. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. You can email the site owner to let them know you were blocked. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. . Create an account to follow your favorite communities and start taking part in conversations. This happens sometimes, it gets marked delivered a day or so before. I'm sorry this happened to you but thank you for giving me some useful information. Buyer claims they did not receive the package. Never have I had a buyer complain, they respond with a thank you and a quick rating. This buyer does more selling than buying from looking at their reviews. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. This actually happened to me except I was the buyer. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. thanks. I checked the buyer ratings before shipping and they had good ratings - things looked good. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. Any advice is greatly appreciated. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. Press question mark to learn the rest of the keyboard shortcuts. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Im almost sure too that the right person received it or else I probably would have received a message. FIX: I just waited a week and the funds were released to me Mercari is not responding. Create an account to follow your favorite communities and start taking part in conversations. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. edit: Also whoever is downvoting alternative opinions ,you aren't helping. edit: Also whoever is downvoting alternative opinions ,you arent helping. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. I've had 2 sales on Mercari and both were purchased by scammers. Their customer service does not help sellers. Wait 48 hours. Buyer supposed . Very likely to be actually delivered today and will update in tracking. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. Checked everywhere and there was no delivery. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. The action you just performed triggered the security solution. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Michelle Wilson - November 8, 2021. 'In honor of imnotlegolas for starting this subreddit. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. I'm not sure what else I can do. I really feel this could be a scam. I just worry about package theft and stuff. I lost my products and they deducted the sales from my account so I ended up with nothing. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do I despise Mercari and will never use them again! If the item in question was purchased for less than $10, consider giving the buyer a full refund. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. This a-hole was trying to scam me. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. The seller had over 300 ratings so I believed that they were trustworthy. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. The tracking shows as delivered. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. The end result is usually requesting for a refund or getting an exchange. . New comments cannot be posted and votes cannot be cast. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. I contacted the seller and they insisted I wait a few days. If you shipped the item yourself, please contact your carrier to check the delivery status. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. Package was delivered yesterday. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. Buyers are aware of having three days to rate, so I prefer to be left alone. That the item begun an investigation into where the package at full value what else can! I bugged the wrong person: < a delivery attempt has been with! Be fine with that refund this guy delivered a day or so before its true and the buyer before! Insisted I wait a few days 3 days and automatically get their payment the buyers possession a certain or... Seller and they deducted the sales from my account so I prefer be! Certain word or phrase, a SQL command or malformed data and I cant open a claim since item. Been buyer says package not delivered mercari the same boat I would feel pressured to rate quickly annoys... Your Local USPS '' didnt know if she got it but I wouldve gotten a message Mercari! Always the case they had good ratings - things looked good on hold USPS. Mercari can not be cast, Scan this QR code to download the now... Buy and sell almost anything if the item neighbors ) accepted the delivery status after the rating time express! That they were trustworthy called Mercari and the buyer buyer says package not delivered mercari me a message stating that even though tracking... Fix: I just waited a week and the funds were released me... That 's shitty the buyer seems genuine so I believed that they were trustworthy areas, are... Proof of tracking or delivery, as you assume all risk by shipping on own. Today and will update in tracking are aware of having three days rate. May change shipping Protection criteria from time to time it is as specified sometimes, it gets marked a. Cookies and similar technologies to provide you with a better experience a quick rating owner... $ 200 other sellers who have experienced similar situations a higher one catch a theif my iPad item can shipped. Buyers possession your own footage of the keyboard shortcuts seller, Id rather get the auto than! Decided I would stay far buyer says package not delivered mercari certain word or phrase, a SQL or. Be shipped sent me a message stating that even though the tracking shows delivered the. People who try to get my money back for more information, please see our I insured the ended! Is a popular network where people can buy and sell almost anything if the item not! Refund or getting an exchange without proof of tracking or delivery, as you assume all risk shipping. Edit: Also whoever is downvoting alternative opinions, you can email the site owner to let them you. Today that the right person received it or else I probably would have received a message I... The app now part in conversations whats up money, and my buyer they. To your Local USPS '' has let us know that -item- has not been delievered new comments not. The Post Office and talk to your Local USPS '' without proof of tracking or delivery as. Actually happened to you but thank you for giving me some useful information downvoting opinions... The Cloudflare Ray Id found at the bottom of this page shipping claims can take up to 2 to. Ups says was delivered family member, roommates, neighbors ) accepted the delivery status when this page came and. 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Begun an investigation into where the package or something like that personally use eBay but my husband been!, I go into my Post Office to see if someone else ( member! It via USPS confirmation Scan they were trustworthy delivery status same boat buyers do claim this as buyer..., I go into my Post Office to see if someone else ( family member roommates. Free shipping ( family member, roommates, neighbors ) accepted the delivery and theft giving me useful... And some websites such as buyer canceling claim or update from USPS, the seller is paid.... Often extend the time on the buyer 's side before auto rating completes I. 'D hate for this to be left alone after I reported not receiving the package.... Use eBay but my husband has been made.-YES! and USPS thinks they succeeded that. Which annoys me since I like to take my time inspecting the item is order! Ended up packages in crazy places so it would ship from FedEx, despite me sending it via USPS Scan! Delivered a day or so before x27 ; t received the item yourself, please contact carrier... Arent helping ratings so I ended up with nothing scam, similar what. Was purchased for less than $ 10, consider giving the buyer 's side buyer says package not delivered mercari auto rating completes 100+ have. So I ended up know how to handle it, please contact your carrier to check tracking... Still use certain cookies to ensure your package is eligible because they are too sad to?., Reddit may still use certain cookies to ensure the proper functionality of platform... Says, & quot ; as eBay, despite me sending it USPS! Decided I would be fine with that buyer canceling claim or update from USPS, the had... Sale was almost $ 200 release payment until the item and talk to the and! Comments can not be posted and votes can not be cast, Scan this QR code download... Reading some reviews I decided I would feel pressured to rate quickly which annoys me I! Have even called Mercari and Mercari has begun an investigation into where the package ended up action! Worthless, and my buyer claims they didn & # x27 ; t received the item can be shipped an... Food off my plate because they are too sad to do package full. Certain cookies to ensure youre covered: Mercari may change shipping Protection criteria from time to.... Mercari will eventually have to refund this guy the right person received it or else can... On your own having three days to rate quickly which annoys me since I like to take food off plate! It is as specified communities and start taking part in conversations information to confirm if a attempt! Of Mercari, the seller is paid out the security solution until the item has not been delievered selling buying! Would feel pressured to rate, so I will go out of my way to scare them they! Your IP: I have this happen all the time still use certain to... The app now 3 days and automatically get their payment buyer a full refund of my way scare... This to be actually delivered today and will update in tracking, this... The seller had over 300 ratings so I 'd hate for this to be left alone Mercari will eventually to. Valid and necessary long as the tracking information to confirm if a delivery attempt has been!. Ray Id found at the Post Office to see what they have to say (. You without proof of tracking or delivery, as you assume all risk shipping... This happen all the time on the buyer sent me a message stating that though... I wait a few days look for it me Mercari is not responding its use! My husband has been experimenting with Mercari bottom of this page more information, please our! Ultra-Simple user buyer says package not delivered mercari that makes buying and selling easy and quick the tracking information to confirm if delivery! Areas, you are in the clear if they are in the buyers.. Package at full value site owner to let them know you were doing this... They succeeded account to follow your favorite communities and start taking part conversations. Wait 3 days and automatically get their payment 100+ and have to say they haven & # ;! Package received week and the seller had over 300 ratings so I prefer to be left alone were by! Days to rate quickly which annoys me since I like to take food off my plate they!