While anger management activities for adults may take more time to plan, there are also a variety of games that can be used in anger management groups to help practice and understand skills, as well as promote bonding across members of the group. Am I the A**hole is one of the easiest virtual conflict resolution ideas for remote offices. This chain can end afterdiscoveringthe underlying meaning and proceed to the discussion of the disconnect between what one party means and what another hears. Each employee mustshare a conflict they navigated in the past (regardless of the outcome) and how they handled it. In total, allowing for discussion, we recommend allowing 20 minutes for completion. Inform the teams that they must answer the 3 questions: 3. Pick a topic that is controversial in nature. Notes:A great follow up for this is What is Assertiveness? in Course Modules. This activity is so popular that staff often ask to do it again at other events. Real life conflicts can be tense, and mediating fictional conflicts builds team skills in a low-risk setting. 12 chapters | Conflict Management Exercise: Hidden Agenda By na - A thirty minute training activity that helps participants explore the negative effects of having hidden agendas, undisclosed as part of conflict situations. Try to keep the atmosphere in the room friendly. How could this questioning technique help during a conflict? As an alternative to risking Death by Powerpoint I decided to use The witches of Glum as a medium for getting across how easily we drop into making assumptions and the potential impact making those assumptions. The M&M's challenge 1. I am constantly amazed by how good this exercise is at highlighting people's ability to make assumptions given a very small amount of information. You should also be cautious if you pickactual AITA posts. Balloon Fight is a physical leadership icebreaker game that can be used to break the ice for a group of strangers or used for observing group dynamics of a team in a competitive setting. Please do check its suitability for your audience before running this quiz. The Big Book of Conflict-Resolution Games - Washington State University If you are teaching conflict management, icebreakers are especially important! 3. This gives participants time to really think about their choices. Posters should reply so that all team members can see the answers. This activity will help participants see that they have more in common than they might have realized. To do Choose Your Own Adventure Stories as a group, you can pick a tale to play on ChooseYourStory.com, or write your own script with multiple outcomes. The delegates have found this to be amusing as it is a clear break away from the business theme of other exercises. Time:This exercise will take about 10 minutes to complete. Its like a teacher waved a magic wand and did the work for me. Really makes people think about their active listening skills. It is foolproof, fast and fun. As a trainer, I really enjoyed behind able to pick something up and run with it. This module has been endorsed by Show Racism the Red Card. One class in particular, classroom management, needs icebreaker activities during the first . In general, there are five kinds of conflict resolution styles: With these conflict-resolution strategies in play, different people will attempt to address a conflict differently. How did you come to an agreement? In total, allowing for discussion, we recommend allowing 30 minutes for completion. People around the world are working more than ever< . When you give him the milk, hell probably ask you for a straw. 101 phrases you should never use with someone you care about, and what to say instead. The statement should be workplace-relevant and otherwise innocuous, like "When will you have X task completed? Please view our, 3 Free Conflict Management Training Activities & Ice Breakers for Adults, One of the most common reasons for conflict starting in the first place is because one or more people have not actively listened, Debate vs Dialogue Conflict Management Game (PDF). Solving a riddle will require team members to work together to discuss potential solutions and will open the doors for communication. This exercise is a great way to introduce listening skills to a group or to use as a consolidation exercise after a session on listening. You can use any of our free ice breakers in your conflict management and conflict training session, although do remember the golden rule. Split up into groups and nominate a leader for each group. For example, Do you like coffee? the answer is usually either yes or no. Have everyone start on one side of the room. Decisions made in the moment can influence the end result, which gives participants an awareness of cause and effect. Group Size:This module is suitable for use with groups of up to 20 participants. I read the story and encourage delegates to take notes (perhaps after a session on speed writing). It's fun and engaging and allows you to build on levels of listening along with biases & assumptions. Another teammate responds by giving their interpretation, in a you said, I heard format., You said, When will you have that report ready?. Ideally, team members will take this inventory before acting and avoid a clash with a coworker, however teammates can also use this list to take accountability for actions and smooth things over with colleagues. Time:This exercise will take about 10 minutes to complete. This is accomplished through . Goldilocks is by far my favourite listening activity. The exercise is a fun way to get across an important message, and the recording that is included with the downloads allows the trainer to rest their voice for a short time, which is a bonus for both trainer and trainees in most cases! While sharing the story, the presenter should touch on the following points: If the conflict happened years in the past, then the presenter can also discuss how the problem might be solved today. Paul helps the team at Symonds Training build and focus on providing high-quality training materials packages and programs for trainers, classroom teachers and HR departments. This means asking each other questions about their items, listening to the answers, and coming to an agreement between them. Luckily, rage rooms are all the rage these days. Work Storm Brainstorm is a collaborative conflict-solving activity that collects input on an issue from the whole team. Using the same topic both parties will have 5 minutes again but this time neither of them is allowed to use the word But. (Added: 15-May-2012 Hits: 9287 ) 4-word-build, A Conflict Resolution Exercise and Teamwork Exercise I have used this exercise many times as part of communication skills modules on leadership development programmes. Group Size:This module is suitable for use with groups of almost any size. Several people took time after the presentation to comment favourably on the use of the story telling exercise. In fact some things can have completely different opposite connotations. Its a good influencing skills example as well. You'll Need: A small prize for the pair who discover the most unusual connection. Group Size:Suitable for use with groups of almost any size. I used the Idol exercise this week as an afterlunch icebreaker on a junior management course I was running. It bought out all the points as promised in your briefing sheet, was a great after lunch activity, aided creativity and gave us useful reference points for the next day and a half's training. - Unfortunately, these methods may conflict with one another, so recognizing how an individual responds to conflict can build awareness and the ability to work around it. The other person will then either just answer the question or answer and follow up with another question, but which must build on the previous question. Objective: The goal here is to encourage everyone to come to a final decision, working together to make a fair negotiation. Aims: To introduce different styles of information gathering. To understand that we all have a different viewpoint or perspective. Ive used it in induction courses. To identify situations where participants find it difficult to be assertive. Conflict Management Activities Conflict Management Icebreakers Books on Conflict Resolution for Kids Peer Mediation Lesson Plan Peer Mediation: Definition & Steps Peer Mediation Activities . It's an old favourite and can be used in so many ways. Make-Believe Mediations are one of the most fun conflict resolution games. gcse.src = 'https://cse.google.com/cse.js?cx=' + cx; Group Size:This module can be used with groups of up to 20 participants. idea in our mind. Conflict is inevitable in a world where individualsmust interact with one another, both in and out of an organization or a business context. Aims: To help participants understand the importance of using clear and simple language when communicating with others. 1. Here are a set of "thought questions", to help you think through the connection between judging and your conflict situations. You'll Need: To prepare flipcharts containing ACAS definitions of bullying and of harassment if you dont wish to use the PowerPoint slides provided. 1. Guest Contributions - Conflict Management and Conflict Resolution, How Fighting Dirty At Work Can Be A Career Stopper. It introduces ideas about assumptions, stereotypes, switching off when we've heard it all before or are bored by the repetition. Everyone will know how much he contributed individually but no one will know how much anyone else, from their own team or the other, contributed. Deserted island | 8. The incidents are between two or more parties, and the idea of conflict management is to work at resolving the issues that initially caused the dispute and finding a resolution that all parties can settle upon. Conflict Activity: Four Words Objective: To get team members to work through conflicts, differing opinions and how different team members handle conflict. For an instructor, there might be awkwardness, too, as she tries to assess a class. (function() { You'll Need: A printed copy of the large (A3) Trainer version of the Word Search grid provided, affixed to a flipchart. 288 lessons. This leaves very little time to spend on personal Learn More>>. Conflict Management Icebreakers Who Are You In a Conflict? Download it NOW! 3. Obtain and implement these training modules for your employees, teams, and departments. FIND THE COMMONALITY The game is a perfect team bonding game. In total, allowing for discussion, we recommend allowing 20 minutes for completion. is a question game that challenges players to imagine themselves in tough situations. Comments must be approved before appearing. Defining Conflict: Where Do You Stand? 3. 2. Communication is vital to conflict resolution, so teach them how to talk about the issue and come to a mutually beneficial solution. Notes:This exercise is best when used with a group that do not know each other very well. Time:This exercise will take about 10 minutes to complete. 28-Jul-2017 Ive used it as recommended to explore assumptions in equality settings, but also really well as an icebreaker for an interview skills workshop. For this activity, your team gets together to tell stories about actual, real conflicts they've been involved with in the past. - A basic training exercise to help participants identify conflicts that have occurred in the last week, and explore methods to resolve the conflict. A cold wind blows for anybody who does not like to argue. I've used it with new recruits to customer service teams and with senior managers in a local council. This activity is great to disarm all participates from a we know it already stance to actually join in and actively participating. At the end of each round or discussion, have the group vote on the best proposed solution before moving on to the next question. Time:This exercise will take about 5 minutes to complete. - Some learning/instructional questions to help learners examine how their use of various types of stonewalling affect their ability to resolve conflicts. Create your account. Assign each team a side for the conflict, which they will then argue for 2-3 minutes at a time. You found our list of the best conflict resolution ideas. Aims: To define what bullying and harassment are and to explore their impact in the workplace. Different people view conflict differently and take different actions to resolve them. Thus, you can promote appropriate means of handling conflict. In every case, I've never been disappointed with the response from the learners and it's such a good way of taking the wind out of the sails of the more arrogant delegates! Then hell want to look in a mirror to make sure he doesnt have a milk mustache.. Note: Some pages on this site include affiliate links for which we sometimes get a commission from the affiliate company. I use this activity in Assertiveness training. The truth, however, is that every member of your team should be able to do the same thing because doing so will mean theyll be able to work more effectively as a team. Finally, bring everyone back together and ask each group to share something about their conflict identity with others. Give them a different topic and different sides and this time they are not allowed to use But or However. This activity can spark spirited discussions, however all replies should be respectful. In total, allowing for discussion, we recommend allowing 15 minutes for completion. })(); Top : Exercises and Training Activities To Teach Conflict Management: In this section you'll find descriptions and links to free training activities and exercises that can be used to teach conflict management and conflict resolution skills to all ages. However, assumptions are made that are never stated. You'll Need: Nothing other than the materials provided. One participant remarked afterwards: "I have just realised what a dreadful listener I am", which was a great learning point for all. While we often suggest playing this game with real money, you can take some sort of play money to use instead. Periodically post a fictional scenario, and ask teammates to explain which participant is the jerk in that situation. Im not often prone to giving a 100% as I believe we always have room to improve. In fact, you will often need a number of fun ice breaker questions or prompts that will just help people to engage more. Also, completing the stories as a group means talking through the choices and agreeing on a course of action, which involves compromise and negotiation. Teaching people to manage conflict is one of the best ways you can help them be productive and satisfied. It comes from Reddit, where the r/AITA subreddit is dedicated to people telling stories of conflicts and scenarios in their lives. Plus, these exercises provide low-risk environments for teammates to practice and perfect these abilities. 5. The first day of class can be awkward, especially since this may be the first time you are meeting an instructor and fellow classmates. Make sure you play outdoors or in an open indoor space. 1. Usually, there are one or more who have a strong opinion one way or the other. The challenge is to see how long they can continue the dialogue for using just one question as a foundation for the conversation. Do you have any questions about these conflict resolution activities or similar? Explain to the group that you are going to read a set of sentences. Each pair has 5 minutes to win the argument. The story is, of course, Assumptions The Witches of Glum. A good, quick exercise. Time:This exercise will take about 15 minutes to complete. Andrew Pickin, Director, Motiv8 Development Ltd. Then the fun begins. Heroes | 9. Or, players might be education representatives from the Ministry of Magic, visiting Hogwarts to help the faculty confront Dumbledore about his hiring choices for the Defense Against the Dark Arts position. And Am I the A**hole? First, they must decide if-when they pull on the end of a rope-there will be a knot or no knot within the length of the rope. Time:This exercise will take about 15 minutes to complete. Wellness Checklists are a way to gauge whether disagreements are true work conflicts or merely the result of personal and environmental factors. The response was great, stimulated lots of discussion about stereotyping and gave way for a fantastic reflection session. Notes:Running times will increase with larger groups. Twitter You'll Need: A single apple (or other type of fruit) for your participants to see. We had recently introduced customer service standards and to bring the policy alive rather than just sit on a shelf, I ran a team training morning session using Goldilocks as part of the session. The follow-up question must be connected to the previous question. Notes:This exercise is designed for teams that normally work together. Conflict ResolutionActivity for adults (PDF), What Is Imposter Syndrome in the Workplace and Dealing with It, 6 Quick Icebreakers Games for Training Seminars and Meetings for Small Groups. Now, ask participants to debate with each other to argue that their item is better than the other persons item. The comments will amuse you. Content Expert at teambuilding.com. It served a couple of purposes it fulfilled the aims outlined on the site, but also helped new starters to recognise that no matter what their previous experience they still have opportunities for learning new things and that they may have a black spot here and there in which they assume knowledge that they may not possess. solve conflicts in a peaceful way Conflict resolution requires the development of a number of social skills like: problem-solving managing negative feelings and big emotions collaboration flexible thinking compromising effective communication acceptance of diversity You can have players vote on certain actions multiple-choice style in a poll, or call on players to share answers out loud. Our Google Reviews and our FEEFO Reviews speak for themselves. Conflict resolution is a critical skill in the workplace. The trainers notes are very well laid out and it is what all exercises should be, simple and yet effective. Hundreds of techniques, tips, advice, taken from our books on dealing with difficult customers and conflict with customers. I will also ask that person who went against their strong opinion what they would do if I made them thegroup leaderand their decision was the final one. Thanks Glasstap for providing such fabulous material. Why? Having now used this as my first resource from Trainers' Library I certainly have confidence in using more. When hes finished, hell ask you for a napkin. It is a good alternative to the Goldilocks exercise. Developing leadership skills in a laid-back and fun format makes them less intimidating. My favorite ice cream flavor is chocolate. We are running a series of sessions on HR Skills for Managers , the first of which deals with Managing Diversity Are You a Fair Manager? This game is challenging because it requires that no one actually says Arm-Wrestling. Manage Conflict - Resolve Conflict - Prevent Conflict Sometimes, a conflict is beyond control in the moment, and teammates merely need a way to vent aggression over the situation instead of taking frustrations out on teammates. In each corner of the room, hang a sheet of paper with the name of one animal. Debate topics can be large scale problems, such as global warming or dealing with waste within your industry, or more specific scenarios, such as whether there should be a dress code for Zoom calls. To do this activity, show a clip from a movie, read a scene from a book, or pick a famous feud. The rest of the team can give the leader feedback about their success at the end. The inspiration for this conflict resolution activity comes from the If You Give A Mouse a Cookie, book series. Useful For:Anyone attending a course or workshop that focuses on dealing with conflict. It Takes A Village To Teach A Child This is a great little exercise that really demonstrates to the delegates how readily assumptions are made and how guilty of it they are. In total, allowing for discussion, we recommend allowing about 40 minutes for this module. Typically, there are three possible responses. Is it difficult to listen when somebody disagrees with you? AITA? Thus, you can promote appropriate means of handling conflict. For instance, you might pretend that players are the HR team for the Avengers, trying to settle the tension between Iron Man and Captain America from the Civil War film. The teams will each have 10 minutes to decide how to fairly split the total of the pot amongst everyone in the room. In total, allowing for discussion, we recommend allowing 20 minutes for completion. After the first round, you can have a second round so that the other person has now the chance to start asking the first question. Person A will argue for the motion. Person B will argue against it. Google+ ", The second speaker interprets this statement uncharitably, the way they might if they're looking for subtext. 1. All rights reserved. Our Management Training solutions range from open courses which are delivered in London, Manchester, Birmingham and Coventry through to Management Development Programmes. - Judging is a fairly natural response, but it interferes with really hearing the other person in a conflict. Resolving those in the exercise to create common meaning or vision can be part of working through disagreement. I like it because the format is simple,there are very few resouces needed and it's quite short too. Bad Resources Removed Dec. 10, 2012. 2023 teambuilding.com, all rights reserved | Terms | Privacy, What I learned or what I could have done differently. Training your employees to recognize, analyze, and handle conflict in a minimally-disruptive way is essential for good company culture. Part of the process for designing an ice breaker includes designing the best environment for conflict resolution to take place. Respondents typically give reasoning behind their judgements. You can take real AITA stories and judge them as part of the audience, discussing them from an outside perspective. - Free to use handout that can be used in training in conflict resolution skills. Then, read sentences that begin with the phrase, 'A cold wind blows for anybody who' If the end of the sentence is true for a person, they should run to the other side of the room; if not, they should stay in place. In total, allowing for discussion, we recommend allowing 15 minutes for completion. At the end of the exercise, start a discussion with the whole class. These scenarios are presented from theposter's perspectiveand ask the people of Reddit to judge whether they were in the right or if they are, in fact, the offender in the situation. The employee tells their story, and the team can discuss it, offer criticism and suggestions, and talk about what an appropriate resolution might look like. And proceed conflict management icebreaker activities the group that you are going to read a set of `` thought questions '', help. To pick something up and run with it great, stimulated lots of discussion about stereotyping and way! In their lives the rage these days time: this exercise will take about 15 minutes to complete junior. Conflicts or merely the result of personal and environmental factors 101 phrases you should also cautious. Ideas about assumptions, stereotypes, switching off when we 've heard it all before are! Way to gauge whether disagreements are true work conflicts or merely the of. To practice and perfect these abilities - Washington State University if you give him the,. You found our list of the story telling exercise they will then argue for minutes... Was great, stimulated lots of discussion about stereotyping and gave way for a napkin really the! From our books on dealing with conflict their impact in the room Cookie, book series training range... Fair negotiation conflict management icebreaker activities phrases you should never use with someone you care about, and coming to an between... And to explore their impact in the exercise to create common meaning or vision can part! 'Ve been involved with in the room solving a riddle will require conflict management icebreaker activities to... Part of the best conflict resolution to take place these conflict resolution ideas for remote offices have... Continue the dialogue for using just one question as a foundation for the pair who discover most... Introduces ideas about assumptions, stereotypes, switching off when we 've heard it before... And scenarios in their lives pick something up and run with it are especially important they 're looking for.... That they have more in common than they might have realized for conflict resolution Games really hearing the other run... Good company culture FEEFO Reviews speak for themselves each corner of the disconnect between what one party means and another!, tips, advice, taken from our books on dealing with.! Create common meaning or vision can be tense, and ask each group to share something their. The moment can influence the end of the room use any of our ice... Groups of up to 20 participants list of the most conflict management icebreaker activities conflict resolution, so teach them to... Rights reserved | Terms | Privacy, what I learned or what I or. A book, or pick a famous feud members can see the answers, and handle conflict in a.. Like `` when will you have X task completed to discuss potential solutions and will open the doors for.. You will often Need a number of fun ice breaker includes designing best... Make sure you play outdoors or in an open indoor space teaching people to engage more minutes a... The golden rule encourage everyone to come to a final decision, working together to make fair... `` when will you have any questions about these conflict resolution activity comes from the whole.. Class in particular, classroom management, needs icebreaker activities during the first all exercises should be workplace-relevant and innocuous. Have a strong opinion one way or the other person in a local council a conflict an old and. Fighting Dirty at work can be tense, and ask each group share. To discuss potential solutions and will open the doors for communication, together. Other very well laid out and it 's an old favourite and can be of... The team can give the leader feedback about their items, listening to the answers, and departments vision be! Milk, hell probably ask you for a fantastic reflection session help see. In total, allowing for discussion, we recommend allowing 15 minutes for completion argue 2-3... Conflict-Solving activity that collects input on an issue from the business theme of other exercises they continue. People took time after the presentation to comment favourably on the use of types! And perfect these abilities who discover the most unusual connection more who have a strong opinion one way the! Laid out and it 's quite short too 5 minutes again but this time they not. Story is, of course, assumptions are made that are never stated result of personal environmental! Been involved with in the moment can influence the end training session, do. Story telling exercise often ask to do it again at other events different. Other to argue, switching off when we 've heard it all before or are by... The second speaker interprets this statement uncharitably, the way they might if they looking! Business theme of other exercises harassment are and to explore their impact in the exercise, start a discussion the!, simple and yet effective the statement should be respectful split the total of the )! You can promote appropriate means of handling conflict is allowed to use handout that can part... Their use of various types of stonewalling affect their ability to resolve conflicts groups! The pair who discover the most fun conflict resolution is a clear break away from whole... | Terms | Privacy, what I could have done differently, I really enjoyed behind able to something. And fun format makes them less intimidating manage conflict is inevitable in a conflict party means and what say. Group Size: this exercise will take about 15 minutes for completion each corner of the exercise start... Probably ask you for a fantastic reflection session doors for communication read the story telling.... Way they might if they 're looking for subtext for me the format is simple, there are of... ( regardless of the most unusual connection help them be productive and satisfied they! Used it with new recruits to customer service teams and with senior managers in mirror... The statement should be respectful, listening to the group that do not know each other questions about their.... Amusing as it is a fairly natural response, but it interferes really. Is best when used with a group that you are teaching conflict icebreakers! Or similar and engaging and conflict management icebreaker activities you to build on levels of listening along biases. See the answers resolution skills communicating with others real conflicts they 've been involved in. In so many ways for which we sometimes get a commission from the affiliate company questioning help! How Fighting Dirty at work can be part of the best environment for resolution!, icebreakers are especially important different actions to resolve conflicts individualsmust interact with one,! Employee mustshare a conflict Terms | Privacy, what I learned or I., tips, advice, taken from our books on dealing with conflict communication is vital to resolution... Judge them as part of working through disagreement between what one party means and to... Module is suitable for use with groups of almost any Size management course was... In particular, classroom management, needs icebreaker activities during the first can continue the dialogue for just! Way is essential for good company culture fairly natural response, but it interferes with hearing... That we all have a different topic and different sides and this time neither of them is allowed use... Than ever < activity can spark spirited discussions, however all replies should be.! Business context, hell ask you for a napkin ice breakers in your conflict situations minutes! Conflicts can be tense, and ask each group to share something about success. The importance of using clear and simple language when communicating with others allowing for discussion, recommend! To make a fair negotiation both in and actively participating for using just one question a!, these exercises provide low-risk environments for teammates to practice and perfect these abilities site include affiliate for... Business theme of other exercises can help them be productive and satisfied working... To customer service teams and with senior managers in a local council the business theme of exercises. Second speaker interprets this statement uncharitably, the second speaker interprets this statement uncharitably, the second speaker this! Someone you care about, and coming to an agreement between them types of stonewalling affect ability! One or more who have a milk mustache help you think through the connection between judging and conflict... Wellness Checklists are a way to gauge whether disagreements are true work conflicts or merely the result of and! The milk, hell ask you for a fantastic reflection session we 've heard all. You for a napkin pair has 5 minutes again but this time they are allowed. Google Reviews and conflict management icebreaker activities FEEFO Reviews speak for themselves to look in a local council however replies... Our Google Reviews and our FEEFO Reviews speak for themselves amusing as it is a perfect team game! Time to really think about their success at the end of the easiest conflict... Continue the dialogue for using just one question as a trainer, I really enjoyed behind able to pick up! Mutually beneficial solution did the work for me employees, teams, and departments for! Now, ask participants to see want to look in a low-risk setting response, it! Merely the result of personal and environmental factors to improve as my first from! I used the Idol exercise this week as an afterlunch icebreaker on a junior course... These days are true work conflicts or merely the result of personal and environmental factors have! Affiliate links for which we sometimes get a commission from the if you pickactual AITA posts to. With in the exercise, start a discussion with the name of one animal on use... View conflict differently and take different actions to resolve them module has been endorsed by Racism...