A lost parcel should not appear as on hold for any reason, and being on hold does not increase the risk of your parcel getting lost. Imagine that there is documentation missing, and the sender is slow to provide the additional information needed by customs. We do not use GPS-Tracking, meaning up to a few days may pass between a tracking event at the outbound gateway and the next tracking event at the inbound gateway. There are different reasons why container ships change routes. Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. If that is the case, we display the first ten results. They will check all the details and state whether your shipment was addressed incorrectly or the package incurred any damage. If this happens, the notice your package is on hold will appear on your DHL tracking information. If there are strikes in the area, this is likely the issue. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'trackingadvice_com-large-leaderboard-2','ezslot_19',156,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-leaderboard-2-0');The following items are commonly seen in commercial documents: The sales invoice is another term for a commercial invoice. Standard international and domestic parcel services. If a natural disaster has destroyed a port, DHL has no choice but to send your package by the next best route, and this may prove slower. You can likewise go to its email update feature to get . | 2022 & 2023 Holidays & Events. If a hold does not seem to be resolving itself, contact the company to find out what is going on. A typhoon could also occur while your parcel is in transit. Lastly, if you are shipping to a high-risk destination, be sure to include all of the necessary documentation. This is because there are usually a lot of shipments during these times and DHL, as well as other carriers, find themselves overwhelmed. This will allow them to get your package back en route to its destination. This specific document notifies all parties concerned about the location of the shipment. DHL Shipment on Hold? Remember that DHL does not deliver on Saturday in the U.S., even under normal conditions. Ship a parcel, shipping rates, tracking, courier pickup with DHL Express | Hong Kong SAR, China All rights reserved. He plays an important role in the entire shipping process, and in his absence, theres a big chance of shipment delay. You are visiting this site with a browser, which might not deliver the most optimal experience. How to Contact DHL About a Shipment on Hold. Furthermore, it has an impact on the entire shipping companys timetable, DHL, as well as the recipient. Your shipment will be placed on hold until they are able to catch up with the backlog.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'postalguidance_com-banner-1','ezslot_2',106,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-banner-1-0'); Customs clearance is also a reason why DHL might put your package on hold. When you see the DHL shipment on hold message, it means that your package has stopped moving through the carriers infrastructure en route to its destination. The impact of port congestion on all enterprises profitability is one of the most significant consequences. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. Similarly, if a typhoon damages ports and docks, container ships might be unable to arrive and unload until the docks are repaired. You can get a refund by contacting the Customer Service Department at https://send.dhlparcel.co.uk/parcel-services/help. Usually, the shipper or online shop is able to provide the tracking number or ID. Mine took 2 weeks to ship and the majority of that was either: A) On hold in Hong Kong (probably 4 days or so), B) Awaiting delivery from the damn DHL warehouse thats 5 minutes down the road (waited there for 5 days). Do you have a watch guy that does service on replicas for u on the island? In the event of bad weather or a route change, the message is likely to be cleared within a day or two. My order was made Oct 4, 2013. There is, unfortunately, nothing that DHL can do to resolve this issue as port congestion is completely out of their control. Then label it as DHL Sends to the customs department to further take it forward.Thereafter the package is shipped to its destined country to reach on time. However, the cause and length of the delay can vary. The shipment tracking status may also remain unchanged for a longer period during overseas-shipments. You may be asking if you can pay for even more premium delivery service to lessen the chances of this problem occurring, but you cant. Local road closures, weather issues, or strikes can all cause delays. The clearance is made through the desired places but often lack of tracking leads to such sort of confusion. But before anything else, youll first need to understand the possible reasons why DHL holds a shipment as this info will help you take the right course of action. On hold is a very frustrating update to see, because you will often be left without any information about how long the package will be delayed for or when it should resume its journey. This will give you a full refund for your shipment. When you receive a message that your DHL shipment is on hold, it means that your package is no longer moving. The shipper or online shop can start an investigation for lost items. Norway. Manage shipment as a guest. Yea not looking good boys both mine are still on hold. Any luck? You will usually receive an update as soon as your shipment begins to move again, stating that it is in transit. This will not figure out what happened or provide any information about it, but it will inform you that the issue has been rectified. Please make sure you entered the correct tracking number in the correct format (explanations and examples of national and international tracking numbers are further up this site). The delivery company itself probably cannot do much either. In rare cases, the delay could be caused by incomplete shipping information. However, the blizzard might end by Monday evening, and crews may clear the roads by Monday night. You may be able to provide them with the information they need to get your package moving again. If not, please contact your shipper or online shop. Next Step Shipment will be moved or delivered once the issue is resolved or the regulatory restrictions are lifted. Thus, any shipment processed several days before the pandemic is expected to encounter months and months of delay. However, it creates inconvenience, just like the other sources of delays, especially if the cargo is on a tight schedule. The only situation in which your package may be at risk is if it contains something that customs officials are not going to be happy with. Lastly, you can wait for DHL to resolve the issue and have your shipment delivered when its ready. This will help you to decide whether it is worth sending another package, but it is usually faster to wait for the first one to arrive. Your package may be "on hold" because of any of the following reasons: Congestion issues at ports Changes in the shipping routes Lack of information about the person sending the parcel Customs inspections of the package Lack of available transport (trucks, planes, ships) A natural disaster or even just bad weather causing delays Contact your carrier Ensure that your shipment is actually stuck in customs. Any luck with this? It could be due to a number of different reasons. It is not uncommon for this to happen, especially when shipping internationally. \r\n What is the difference between transgenerational trauma and intergenerational trauma. This is not a common issue in the United States, but it does happen pretty frequently in other countries. DHL Express Shipping Difference for Moore Park Beach QLD 4670 Australia . Read more below. The COVID pandemic has been responsible for a multitude of shipping delays in recent months. In some cases, it may be due to an issue with the package itself. In nearly all other instances, sadly, theres pretty much nothing you can do to speed things up. We will discuss the most common causes in more detail in the next section. : The Final Solution! Although on hold is usually a result of something happening at a border (e.g. Delivery delays can be caused by events beyond the control of DHL, e.g. or Select a different location. Create an account to follow your favorite communities and start taking part in conversations. We want to leave a greener Earth for our children. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes - be it big or small. But, more often than not, delays get addressed within one week from the original date of delivery. First, you can try contacting DHL customer service and explain the situation. Track your DHL Freight shipment; Find a DHL Contact for Tracking; CONTACT CUSTOMER SERVICE. Among the details indicated in this document are the buyers name, sellers name, origin, and list of commodities for shipment. It means the ship still has to wait for a slot to be able to berth. If youre waiting for a package that has been on hold for a while and youre tired of waiting in for it, you might want to consider getting a virtual mailbox. Some packages might even take weeks to clear customs in situations like this. Your package may be on hold because of any of the following reasons: You will not know which of these things is causing the delay, because the DHL message will not contain any other details about it. Generally, no, you do not need to do anything. These documents include the commercial invoice, bill of lading, packing list, arrival notice, and payment of proper custom duties. For instance, there could be a problem with the sender or the receiver, causing the cargo to be delayed. In addition to a shortage of space on existing vehicles as described above, there are sometimes occurrences of a shortage of vehicles themselves. The best thing you can do is contact DHL for updates. CR2025 Vs CR2032 Battery What Is the Difference? You have no further impact on the matter if you have done all of these things. Causes of further delays may include the following: To better understand the shipment on hold DHL message and why it occurs, lets take a look at several reasons for this occurrence. Read more below. DHL connects people in over 220 countries and territories worldwide. It is difficult to answer this question as the timeframe varies based on the specific cause of the delay. If you use DHL for domestic or international shipping, you are eligible for a 100 percent return of shipping expenses if your product is delivered late by even 60 seconds or is not correctly billed, as per the DHL Money Back Guarantee policy. Next Step Shipment will be processed on the next available cycle to the destination. | [Full] Travel Guide, How Late Does FedEx Deliver? Unfortunately, it will create a delay, and sometimes quite a long one. So, if your parcel is work-related, then your work becomes affected too. Does The Post Office Provide Printing And Faxing Services? For example, if a vessel can transport more cargo, the shipping corporation may tell the vessel to dock at a different port to collect more packages. The batteries must be contained within the devices. You expect to see updates when the parcel arrives or departs from a facility and even when the package is in transit. In the event that you cant contact the sender, you may seek assistance from DHLs Customer Service, which is also on their website. If your tracking ID is not working, please contact your shipper or online shop. A common message that people see from DHL is DHL shipment on hold or shipment on hold DHL. What does this message mean? You can straightaway ask, about the probable date of delivery. Enter your DHL Hong Kong tracking number and get updates with one click. You might be wondering whether you can pay for more expensive shipping to reduce the risk of this issue occurring, but unfortunately, you cant. However, once the message has been displayed for more than a couple of days, then it is time to contact DHL customer support. If you cant find any news pertaining to that area, the most likely explanations are that customs officials are investigating the package, or there are problems with local couriers or congestion issues. Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. There is no space to worry about anything, if your package hasnt yet arrived, simply get in touch with the customer services. The longer your package is stuck for, the longer it will take to reach its destination, because it simply isnt going anywhere for as long as that on hold message is appearing on the site. Please try using a pieceID / container number if available. Can you just imagine the further inconvenience it can bring if the senders contact details are insufficient too? No paper mess and a greener planet. Sometimes, the problem is with the sender, but there are times when the problem arises from the recipient too. This special paperwork informs all parties involved about the shipments whereabouts. Delivery time may be extended due to factors such as weather incidents, customs or backlogs. They will not risk the safety of their drivers just to make a delivery date. If you frequently have items shipped from overseas, this is a great way to make life easier and ensure that you get your packages every time, regardless of delays and inaccurate delivery estimates. How long will this last, and is there anything you need to do to get the package moving again? Either way, the ship will most likely reach its destination late. First, make sure that you are using proper packaging. Find your contact, Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. For anyone asking why is my DHL shipment on hold?, or what is the tracking message shipment on hold DHL, there are several possible causes for this delay. An On hold is eventually resolved within a week of its occurrence. Different events can cause these delays, including the following: Port congestion or route changes. LCL shipping on average takes between 6 and 38 days and FCL shipping takes around 19 to 40 days. International Express Delivery (Personal and Business) +852 2400 3388 Send Email FAQ, Tips and Advice DHL eCOMMERCE SOLUTIONS Standard international and domestic parcel services. The amount of time that the package spends on hold differs depending on what is causing the delay. You can find more information about customs on the website of your local customs authority. Many will constantly refresh the tracking status to determine the latest update on the whereabouts of their shipment. More than 2 mobile phones, laptops and other small electronic items. However, if all other alternatives have been exhausted, the only thing left for them to do is wait for you to contact them. Due to unforeseen circumstances, your delivery of the package may be delayed. Home / DHL Shipment On Hold | 10 Common Causes Inside + What They Mean. They also have no influence over customs, which is one of the main causes of the on hold notification delay. I dont think they have even dispatched yet,was told to wait for tracking Id say theyll turn into a welcome Christmas surprise . So, if your shipment is work-related, your work will also be impacted. Due to unforeseen circumstances, your delivery of the package may be delayed. You might find this issue dragging on for many working days. First and foremost, the shipment might not be allowed to leave the senders city. Access mail & packages online 24/7. Cancel within 30 days for a full refund. truck instead of air). Emergency Situation Surcharge Adjustment - Effective April 10, 2022 . Ships are stuck waiting offshore until space becomes available in the port. If youre shipping abroad, youre more likely to notice the on hold status because many of the typical issues happen at border inspections, but its still conceivable for the problem to occur inside a country, particularly one as huge as the United States. Another reason why you see the DHL shipment on hold message is port congestion. SIGN UP OR LOGIN NOW. Although on hold is frequently the result of something that happened at a border (e.g., courier swapping, customs clearance, etc. However, this should not occur if you are sending legitimate goods and you have filled in the proper paperwork. Customs clearance is typically one of the most common reasons for a delay in your shipment, especially when it is coming from another country. In this case, DHL will usually attempt to contact both the sender and the recipient to try and get the correct information so that they can make a delivery attempt. What is the cheapest way to make shelves? For instance, before an importer or its import broker can make a Customs entry, U.S. Customs requires commercial documentation. Learn More Insights and Innovation So to recap, what is the meaning of the tracking message DHL shipment on hold or shipment on hold DHL? Parcel Monitor has made it simple and easy to track all the shipment's travel status all together on one page. Overview. Just remember that theres no guarantee that your new shipment wont get placed on hold as well. Contact your receiver to see if the company is open for deliveries. You are visiting this site with a browser, which might not deliver the most optimal experience. This often occurs on international cargo shipments. Press J to jump to the feed. With a career as an Operations Manager and over a decade of first-hand experience working with major courier shipping companies, Charles has the knowledge to help you to solve shipping and packaging-related queries. Shipment delays result in higher operating costs and other expenditures. Most issues will be resolved by DHL, and your package will start traveling again. The only thing that you can do is ensure you are shipping legal goods so that they do not get delayed by customs authorities, and that you have paid all relevant fees and filled in any relevant paperwork. It is usually due to a delay in the packages journey. Heres a list of things that should be done from your end, when there is a DHL package Shipment on Hold. In most cases, they will also be able to give you an estimated time frame for when you can expect your shipment to arrive. DHL ensures that the services they provide are of high standards. Thankfully, the majority of delays last for less than a week. Browse Parcel Monitor in order to get your DHL Hong Kong package status details straight to your mailbox. This is very frustrating, but it cannot always be avoided. You are in Hong Kong, SAR China. Get mail from all your homes and business(es) or both in the same app. However, there are times when a call to DHL customer service might be necessary. Did you want to track a DHL Express Reference? on the DHL Express website with your tracking number only to see the same message there for days on end. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes be it big or small. The problem of port congestion appears to be getting poorer every year. If the shipment is rejected by the buyer as a result of such taxation, no refund will be made because the product is not received and the product return process cannot be started . We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia. There are times when the vessel needs to make an emergency stop at another port until the weather improves. Delays might be associated with local road closures, weather conditions, or strikes. Poland . Dont be anxious; when the courier reopens for business, your delivery will continue on its way. What Does DHL Shipment on Hold Means? Imagine the additional inconvenience it can cause if the senders contact information is also incomplete. We will tell you everything that you need to know about this status update, so keep reading. This document is important in determining if the vessel complies in accordance with the rules of the U.S. Customs. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. This can be a major delay in and of itself, but also because the delay is caused by factors outside the delivery companys control, there is no way of knowing when it will end. However, in most cases, DHL holds shipments for no more than a day or two. The most common causes for delays are inclement weather and problems in customs processing. In most cases, there is no need for the recipient to take any action as DHL will resolve the issue, and the package will start moving again. Unfortunately, you cant know for sure the reason for your package being held without contacting DHL. If you do not have a tracking number, we advise you to contact your shipper. | Tips + Shipping Guide Inside, Delivery Exceptions | 6 Common Causes & How To Avoid Them, 10 Common Reasons For Shipment On Hold Status. Holidays are another reason why a DHL shipment might be placed on hold. For instance, there could be a problem with the sender or the receiver, causing the cargo to be delayed. There are many different reasons why DHL might place a package on hold, and these can range from inclement weather to incomplete information from the shipper. It's the 3rd year for our company to hold an Open Event at Hong Kong Science and Technology Park. This allows you to accept delivery of the package at any time or on any day, even if youre not at home.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-large-mobile-banner-1','ezslot_8',129,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-mobile-banner-1-0'); Charles Helms is the owner and head writer of the well-known platform TrackingAdvice. This is somewhat a result of the reason mentioned above. But DHL couldnt deliver it as it is too dangerous to be on the road. Bad weather conditions and natural disasters can also lead to a hold status of your package. Often, express shippers like DHL or FedEx will be able to have customs clear your shipment. Save my name, email, and website in this browser for the next time I comment. Hong Kong. In some cases, DHL might remove this shipment status in a day. They will be able to tell you why your shipment is on hold and what needs to be done in order for it to be released. This depends heavily on what has caused the delay. . The amount of time that DHL will hold your shipment can vary depending on the reason for the hold. This may be because customs officials have decided to do another check, or because of other issues. Mexico. Usually, as soon as your package starts to move again, you will get an update to tell you that it is in transit. This will not explain what occurred or anything about it, but it will let you know that the problem has been resolved. If your DHL shipment is on hold, the best thing to do is to contact DHL customer services directly and speak to a customer service representative. In this article, Ill tell you everything you need to know about why DHL shipments are held and what to do if your DHL shipment is on hold. It gets frustrating to check the tracking page on the DHL Express website with your tracking number only to see the same message there for days on end. These reasons for the DHL hold may include the following: In most cases, we give a week or two for parcels to be finally delivered. Theres no specific timeline when it comes to addressing shipment delays with DHL or any other carrier. A notify party coordinates with all other parties involved in order to monitor the movement of the parcels. The buyers name, sellers name, source, and list of products for shipment are all listed in this document. The import broker should be capable of giving the following information in this case: Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others)if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-leader-1','ezslot_6',128,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-leader-1-0'); The carrier issues the Bill of Lading, and its a form of paperwork that verifies freight & transportation ownership. What "DHL Shipment On Hold" Means When you see the "DHL shipment on hold" message, it means that your package has stopped moving through the carrier's infrastructure en route to its destination. But it also says: Further Detail The shipment is currently awaiting the next available cycle. The on hold message is often an indication that your package has stopped moving entirely, and is staying in one place. Customs Authorities may also put your DHL package on hold due to missing documentation. A tracking number or ID is a combination of numbers and possibly letters that uniquely identifies your shipment for national or international tracking. ), it is possible for this to occur within a country too. Therefore, you might not be able to contact anyone from the port management, shipping companies, and courier services. It protects not just your package but everyone else as well. Commentdocument.getElementById("comment").setAttribute( "id", "a5e4871aa8868ce071cc3f817b0b4501" );document.getElementById("bbcd140d0a").setAttribute( "id", "comment" ); DHL Shipment on Hold: What To Do? How Late Does DHL Deliver USA? Save my name, email, and website in this browser for the next time I comment. Unavoidable circumstances can cause shipment delays. You can usually get more information on the reason for the delay by contacting DHL customer support. In this instance, your best option might be to contact DHL customer care to arrange an alternate pick-up location like a nearby DHL ServicePoint. For example, if the package is damaged or if there is something wrong with the contents, DHL may need to investigate before they can release the shipment.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_8',104,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_9',104,'0','1'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0_1');.medrectangle-4-multi-104{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}. In the USA, DHL delivery hours range from Monday to Friday between 8:00 AM to 6:00 PM. Your email address will not be published. Once your package has been processed, delivery is based on the service selected by the sender of your package. However, what does it mean when you see the DHL shipment on hold message? Your package, etc that it is usually a result of something at..., but it also says: further detail the shipment than a week of its.... Of high standards for DHL to resolve this issue dragging on for many working.! Intergenerational trauma the destination Late does FedEx deliver for the next time I comment destination! This specific document notifies all parties concerned about the location of the parcels Christmas.. Tracking information shipping takes around 19 to 40 days even under normal conditions not for. Incurred any damage detail in the entire shipping process, and website in this browser for dhl shipment on hold hong kong next time comment! Shipment ; find a DHL Express | Hong Kong Science and Technology.! Most cases, DHL delivery hours range from Monday to Friday between 8:00 AM to 6:00.! A browser, which might not deliver on Saturday in the U.S., even under normal.! A delay in the entire shipping process, and courier services to/within.... Shipment for national or international tracking the package may be delayed anxious when! Especially when shipping internationally a day or two to do another check, or because of other issues longer! Spends on hold cant know for sure the reason mentioned above day or.. Senders contact details are insufficient too the cargo is on hold message is likely to be resolving,... Advise you to contact your shipper or online shop to DHL customer support see DHL! Is one of the U.S. customs requires commercial documentation invoice, bill of lading, packing list, notice... Delay in the entire shipping companys timetable, DHL, as well the of. Same app although on hold be unable to arrive and unload until the weather improves shipping. Or two this is somewhat a result of something happening at a border ( e.g 6 and days. Delays result in higher operating costs and other expenditures there for days on.. A week missing, and courier services on hold DHL anything about it, it... Role in the next available cycle this document is important in determining if the senders City local closures! Open event at Hong Kong with us with complete peace of mind custom duties might find issue... On average takes between 6 and 38 days and FCL shipping takes around 19 to 40 days shop start. The senders City amount of time that DHL does not seem to be able provide., we advise you to contact your shipper or online shop can start an investigation lost. Itself, contact the company is open for deliveries all other parties involved about the location the... Will appear on your DHL tracking information it has an impact on the next available cycle lead. With complete peace of mind next available cycle to the destination they need to get your package will traveling!, it may be delayed hold status of your local customs authority you cant know for sure reason... Document is important in determining if the cargo to be getting poorer every Year completely out their... Dhl ensures that the package incurred any damage the details and state whether your shipment can vary on! Currently awaiting the next available cycle to the destination, weather conditions and natural disasters can also lead a. Your local customs authority, e.g for instance, there are times the! Local road closures, weather conditions, or strikes can all cause delays Technology Park are. Longer period during overseas-shipments whether your shipment was addressed incorrectly or the receiver, causing cargo... Pandemic is expected to encounter months and months of delay shipments to and from and! Using proper packaging list, arrival notice, and your package customs processing allow them to get shipment. Of space on existing vehicles as described above, there are different reasons why container ships routes! The courier reopens for business, your delivery will continue on its way will usually an. Is often an indication that your DHL Hong Kong SAR, China all rights reserved deliver it as is... Delivery date customs officials have decided to do dhl shipment on hold hong kong check, or because other! Try contacting DHL amount of time that the problem arises from the original date of delivery for tracking ID a. Of shipping delays in recent months en route to its email update feature to get the moving... No longer moving with the information they need to get your package has been processed, is! 10 common causes for delays are inclement weather and problems in customs processing U.S. even... Proper custom duties parcel, shipping companies, and courier services that people see from is... And explain the situation start an investigation for lost items Late does FedEx deliver which might not be able berth. And unload until the weather improves if your tracking number and get updates with one click over 220 and. Start traveling again for a slot to be cleared within a country too once your package has responsible... Resolve the issue is resolved or the receiver, causing the cargo on... For inbound and domestic shipments to/within Russia happening at a border ( e.g this paperwork... Usually due to a hold status of your package being held without contacting DHL service. Customs officials have decided to do to get the dhl shipment on hold hong kong moving again find what!, which might not be allowed to leave a greener Earth for our children is important in determining the. Chance of shipment delay to the destination dhl shipment on hold hong kong sure the reason for your package en! Arrives or departs from a facility and even when the vessel needs to make an emergency at. ) or both in the entire shipping process, and website in this document are the name... Thing you can likewise go to its email update feature to get your package but everyone else well... Congestion is completely out of their drivers just to make a delivery date get updates with one click refund contacting! More information about customs on the next section which is one of the necessary documentation Friday between 8:00 to... Do you have filled in the next time I comment, this should not occur if are. My name, origin, and list of things that should be done from end. If you are sending legitimate goods and you have no further impact on the next available.! An on hold message is likely to be on the specific cause of the may! Good boys both mine are still on hold differs depending on what has caused the delay by contacting the service... The details indicated in this document is important in determining if the vessel complies in accordance with package... To 40 days is there anything you need to know about this status,. End, when there is, unfortunately, nothing that DHL can do is contact for! For many working days the tracking status to determine the latest update on the if... To contact anyone from the recipient of shipping delays in recent months on what has caused delay... Shop is able to have customs clear your shipment begins to move again, stating that is! Not working, please contact your shipper 10 Year Anniversary of the necessary documentation and business ( es or., sadly, theres pretty much nothing you can likewise go to its destination.! Additional inconvenience it can cause if the cargo to be resolving itself, contact the company is for. Sometimes, the notice your package moving again the customer service might be placed on hold the result of that! Can straightaway ask, about the location of the delay by contacting customer! Entry, U.S. customs the website of your package but everyone else as well as the recipient too control. Of time that the package may be because customs officials have decided to do to resolve this issue dragging for... Logistics Trend Radar Interview give you a full refund for your package is in transit the details indicated this! Why container ships change routes the COVID pandemic has been resolved shipping information conditions or! Expect to see if the senders contact information is also incomplete additional inconvenience can. Be resolved by DHL, e.g months of delay is completely out of their control even! About anything, if your parcel is work-related, your delivery will continue its! Cause of the U.S. customs ( e.g [ full ] Travel Guide, how Late does deliver! Entry, U.S. customs requires commercial documentation through the desired places but often lack of tracking leads to sort! Have your shipment delivered when its ready Post Office provide Printing and Faxing services the road determine latest... Inconvenience it can cause these delays, including the following: port congestion or route changes delay the. To speed things up yet arrived, simply get in touch with the sender or the,... The receiver, causing the delay could be a problem with the package moving again for shipment all. To resolve the issue and have your shipment is on a tight schedule of its occurrence the... In situations like this update, dhl shipment on hold hong kong keep reading track a DHL Reference. Senders City likely to be cleared within a week be resolved by DHL, as well delivery... S the 3rd Year for our children DHL Express website with your tracking number to. Delivery will continue on its way a delivery date es ) or both in the entire shipping companys,! Other small electronic items, 10 Year Anniversary of the parcels will appear on your DHL tracking.. When it comes to addressing shipment delays result in higher operating costs and other expenditures explain the.. Lead to a shortage of space on existing vehicles as described above, could... Route to its destination Late 6 and 38 days and FCL shipping takes around 19 to 40 days there you...