Something to think about if a package is delivered to your location but you cant find it: the FedEx driver may have placed the package in a plastic bag to protect it from the weather. Ever since my wife and I moved in with my in-laws, they get their packages and 75% of ours go *missing* and end up at this other persons address. In this case, you can reach out to the sender directly (eg. But opting out of some of these cookies may affect your browsing experience. Downdetector only reports an incident when the number of problem reports is significantly higher than . He should include a proper address on the shipping label and also put the return address so that if it is delivered to the wrong address, the recipient can return it to the sender. FedEx keeps delivering my packages to an address 4 houses away. This website uses cookies to improve your experience while you navigate through the website. Obviously you're not going to go to jail over a single package. Press 0, press 0, press 0 and stay on the line, you will be directed to a live customer service agent. You can do so by sending an email or phoning the toll-free number 1-800-463-3339. They carry little package scanners that look like Star Trek tricorders. Why do applications ask if you are Hispanic or Latino? If you get a misdelivered package you should return it to the post office immediately, if it was delivered by the post office. Once complete, submit the online claim form. In this case, the message says it's from FedEx. If FedEx discovers an incorrect shipment, the very first thing you should do is notify the Customer Service Center. Not only does your address need to be correct, but it should also be in the required format. Contacting customer service is relatively easy and accessible and can be done in two different ways by either calling over the phone or online. You can also look into adding delivery instructions for your package. This is ridiculous. Is this really the case? To begin, please complete the blanks above, put your issue in the box below, then click submit You can also Chat with a Virtual Agent by texting 29372. Youll need to check a few things first to see if you can resolve the issue for yourself or if you need to contact a FedEx representative to assist you.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'postalguidance_com-medrectangle-4','ezslot_1',104,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0'); So assuming those steps havent resulted in a favorable outcome youll need to contact FedEx and request their assistance to help you locate your shipment. It may have been there for days, and may remain there for days to come. FedEx, UPS, or DHL driver may be delivered the package to a wrong address because they could not see the indicated house number. From there, FedEx representatives will help you get to the bottom of your case. 5 Can you keep items delivered by mistake? When a shipper inputs an incorrect address when creating a shipment, the carrier will attempt to correct this address for a hefty fee. What to do if UPS does not deliver your package? When the call has been routed to the relevant representative, express your concerns. It is good practice to abbreviate any directional or street type (i.e., N, S, E, W or S.T., AVE, FWY). Some boxes with an incorrect address could be delivered to the wrong address. However, there are federal laws regarding what you can or can not do with the US mail or package. Our reporting can pinpoint and filter the incorrectly formatted addresses your business has incurred in the past year. You could also take it to a FedEx drop facility, like Dollar General. These cookies ensure basic functionalities and security features of the website, anonymously. They never investigated any further that I can tell, closing the case as delivered. Make sure you have your order number and any other supporting documentation on hand to answer any questions that the customer service agent may have. I looked up the correct address of the business, and I found that the numeric part of the address was the same as my house number but the street was different. This happens, when your parcel has been delivered to the wrong address. The first and probably most important detail when shipping mail is to double-check that its shipped to the accurate address especially if the package contains time-sensitive products such as food or temperature-sensitive supplies such as those used in laboratories or medical facilities. This is an excellent standard to follow. While it is not entirely in your control, there are things you can do to avoid having your package misdelivered. FedEx, UPS, or DHL driver may be delivered the package to a wrong address because they could not see the indicated house number. The sender will then follow up with you on the progress of your shipment. Of course, if the merchandise is delivered to you by mistake, instead of to the person named on the address, you cannot keep it. If your answer is recently, please read on. It would be about 10 new products and I was so thrilled. Sign up for FedEx Delivery Manager Text 29372 to connect with our Virtual Support Assistant. So it looks like an honest mistake and not a scam. Actually, several of them, to be precise. Sometimes, your FedEx package says it was delivered or received, but you never got your package. This service serves a double purpose. Filling a claim will require that you disclose the monetary amount your package was worth, including the cost of shipping. Maybe they are delivered and there is a door thief that has your FedEx ground route timed perfectly.etc. Fleshlights come in boxes, not mailers. The tracking is done mostly through the GPS of the carriage. Edit: Oh, and it was from a place in NYC bought by a guy in NYC, shipping to another city on Long Island, yet I live in California. Am I now legally responsible for this package? This package is a white plastic bag type mailer and inside is something that feels like it could be a phone charger of some sort is my best guess. Options. You can select an option from the drop-down menu in the new delivery address section. If you have any questions, please feel free to drop us a comment and well respond at the earliest possible. But the company cannot do anything if the shipment was successfully delivered but was lost, stolen, or damaged after the delivery. Unfortunately, due to unforeseen circumstances, there are times that a missing package may be causing a delay or that it may even be lost in shipment which means you will not be getting your delivery and will need to contact FedEx. Take advantage of this function by specifying a distinct detail about your home to leave little room for error. Enter your tracking number into paypal and you would win a case. To ensure that the package will not be misdelivered to another address in the neighbourhood, we suggest you add a more visible and larger house plate number, in case the one you currently have is smaller. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. 4 What to do if FedEx delivers package that isnt yours? I have not opened it and have checked with my neighbor who does not know the addressed name either. There is nothing more frustrating than you long awaited FedEx delivery arriving at the wrong address. Saying they're being delivered to the wrong address implies you had information that they were going to the wrong address and closed other possible problems. Standard abbreviations USPS designates abbreviation standards for state, street suffix, and apartment designations. Brian Gibbs | President of Refund Retriever. FedEx, UPS, or DHL driver may be delivered the package to a wrong address because they could not see the indicated house number. To make sure that your package arrives, you could try to include delivery instructions in your purchase. This must be done immediately because the longer you wait, the more complicated it can get. Can I change the delivery address of my package? With the dawn of spring comes sunshine, the return of birds chirping in the warm breeze, and new growth everywhere. Nick Durante is a professional writer with a primary focus on home improvement. For investigating a lost shipment, FedEx mostly relies on the critical scanning of the GPS tracker. Once there, please choose the correct my address button and find the address modification window. After that, you will provide everything mentioned earlier along with some information about yourself including your full address to ensure you are the rightful owner of the missing FedEx package. This is why you are advised to keep track of your package. You can use this number for international calls as well as US information. Confirm the Wrong Delivery. Greaser now knows what it's like to get one one of the FedEx's lower tiers of outstanding experiences. Also if you recently moved taking the 5 minutes of time to fill out a change address form at your local post office will save you some heartache later on after finding out your new laptop was delivered to your old address especially if a FedEx package is dropped off with your local shipper service such as the USPS. A reroute is a request to change a delivery address from what was originally on the air waybill or shipping label. FedEx is NOT taking care of their customers or their packages. Despite that, if there is any misdelivery, the FedEx customer care is always approachable.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-leader-1','ezslot_5',128,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-leader-1-0'); Charles Helms is the owner and head writer of the well-known platform TrackingAdvice. First head over to the FedEx website and click on the support drop-down menu, You will be directed to another page with several options to proceed if this is just a single package that never made it to your doorstep then click on Start a Claim, You will be redirected again to another page that will ask for the tracking number and ask you to select from a drop-down menu the Claim Type. I didn't sign for it either. FedEx may not give you a refund if the package is not insured by the shipper. The item was addressed to a business. Before calling, check around the premises to ensure it wasnt left somewhere else. Have all your tracking information handy and be able to answer any questions about who it was coming from, etc. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. If your FedEx package got delivered to the wrong address, then this video is for you. Your neighbors may sign for the box on your behalf. After graduating from Texas A&M University in 2001, he graduated from the University of Houston in 2004 with a JD and MBA. I've seen similar posts here before while trying to Google for a solution to my problem so im hoping someone can give me some advice. The cookie is used to store the user consent for the cookies in the category "Other. FedEx delivered a $620 product to the wrong address, tells me I'm SoL, what can I do legally? Have you tried to contact their customer support? Its important that you get in touch with FedEx right away if you get a delivery notification with no package to match. However, keep in mind, that FedEx will not be able to do anything nor cover a package that was deemed lost after it was delivered. Assuming the correct address is in the package and Continue Reading 1 By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. However, it is often a much better option than waiting for months to hear that FedEx wont refund your package. Your FedEx delivery may have been delivered to your neighbor, your old address, or it may be a human error done while labeling your package. For example, lets say that you recently changed addresses. You must call them right away because the longer you wait, the more difficult it will get. Really. FedEx grants a certain amount against a packages value unless you do not have additional insurance for the product. In short, do everything that you can to make your location stand out so that the delivery person faces no confusion in identifying your house address. As soon as the call is transferred to the respective representative, you state your problem.If there has been any altered delivery of a package, then a FedEx representative will turn at your doorstep. Youll want them to recognize that the corporation, not you, made the mistake. All the updates that FedEx gives are real-time and are shown on a single page. When a misdelivery is discovered, the following procedure is used to retrieve the shipment: Contact Customer Service to open a case for retrieval at the wrong address. It will show the estimated delivery date. Amazing that a person hasn't updated their address in ~6+ years and didnt even check shipping when placing the order. Not a duplex, complex or any other kind of shared living. As soon as the tracking number details are typed, the shipment can be tracked. It can be easy for deliverers to make a mistake when there is not a clear address marker visible. Second, to prevent people from stealing your package after the delivery person leaves it at your doorstep.If you choose to use the FedEx Virtual Address services then you can get your mail delivered to a physical address where they will receive your package, scan your parcel and then ship it to you. How to avoid misdelivered packages in the future, https://www.fedex.com/en-us/customer-support.html. Conduct your own inspection, or schedule one. Knowledge is the first step in preventing these avoidable and unnecessary charges. If your package has truly been misdelivered then the issue turns to who is responsible for the loss and who's job it is to locate it. This cookie is set by GDPR Cookie Consent plugin. box ZIP code. Why was my FedEx package delivered to the wrong address? When a misdelivery is discovered, the following procedure is used to retrieve the shipment: The dispatch team will request an on-call pickup from the driver servicing the area The driver will pick up the shipment New comments cannot be posted and votes cannot be cast. This happened at around 1:50 pm today, and I called at around 2:10 pm to try and see if I could catch them, to no avail. Sellers arent permitted to ask for payment for unordered items, either, and the FTC says consumers are under no obligation to even tell the seller about the wrongly delivered merchandise. Analytical cookies are used to understand how visitors interact with the website. FedEx mostly uses the essential screening of the Tracking device to investigate a lost shipment. Without witnesses, they won't be able to do much, but they'll take note of the incident. What you have to do is to inform your local post office about this. When he is not writing about home improvement or taking on projects around the house, he likes to read and create art. All you have to do is contact phone support via 1-888-280-4331 anytime, day or night, any day of the year. Use correct spacing: Make sure spacing is proper and avoid unnecessary spaces. Amazon) and ask them to re-ship it to your correct address. This meeting may be taped. Clearly different addresses, both clearly labeled on the houses. It can be done either through email or directly on their helpline number1-800-463-3339.You must be ready to keep the tracking number in hand. Daffodils and tulips make their early presence known, and of course, there is your link to Prepare Your Lawn Mower For Spring (Lawn Mower Maintenance Checklist), porch pirates stealing packages off of your front step. In situations where this has happened, well go over what to do and how to handle it later in the guide. This is something that happens to me a lot when I meet a new driver for the first time. But opening it, throwing it away, or doing anything else is technically mail fraud. For the next 6 days I kept checking the FedEx tracking number that said it was going to the incorrect address, and I repeatedly contacted Dell (tons of time waiting on hold and dealing with automated prompts) and they kept telling me the package was re . FedEX paid the shipper $100, plus $27.47 in shipping charges on March 31, closing the case . Reddit and its partners use cookies and similar technologies to provide you with a better experience. But they might use the name of another well-known shipping company, or the good old U.S. Lower your shipping expenses and increase customer satisfaction by preventing address correction issues before your shipments ever leave your possession. Not a duplex, complex or any other kind of shared living. Cue that skeptical little voice in your head. Busy FedEx shippers seldom have the time to inspect and manage FedEx address corrections. By law, you may keep the merchandise and consider it a gift. Also if your city/town has a physical FedEx location in your area checking with them first before you call customer service may be prudent. Select Manage Delivery, then Edit Delivery Address. It lets you track packages from shipment to arrival. What do I do if FedEx delivered someone else's package? Terima Kasih Atas Sokongan AndaMelihat Ke Hadapan untuk Lawatan Anda LagiPuas dengan Penerimaan Barangan, Sila Berikan Kami5MataKami Menghargai Setiap Pembeli untuk Menilai KamiJika Anda Tidak Berpuas Hati dengan Barangan atau Perkhidmatan KamiBoleh Menghubungi Kami Pada Bila-Bila MasaKami Akan Melayani Anda Sehingga Anda Berpuas Hati.! Add any supporting documentation at the applicable step or after youve finished filing. After getting the complaint, USPS immediately comes into action. A Complete Step by Step Guide to making a FedEx Claim: Step 1: Visit the FedEx Claim site here. When was the last time you had an item delivered to your doorstep by Amazon? Brand Namecooltex TypeChipset . Location: About 50 miles west of St. Louis, MO in the USA. Your FedEx tracking number is either a 10-digit, 15-digit, 20-digit, or 22-digit unique code. If the FedEx driver or other delivery person cannot answer any of these questions and the local FedEx location is unable to track down the package then theft may be suspected and a police report could be filed. It was signed under a name that wasn't mine, or anyone that I know. With Parcel Monitor we diminish the hassle of searching for updates on multiple couriers. Typically, all that youll need to present FedEx with is your order confirmation and receipt. If you are in the US youll go to https://www.fedex.com/en-us/customer-support.html and you can start chatting immediately with a FedEx Virtual Assistant. (See also FCC Consumer Guide: One Ring Phone Scam) Can I change the delivery address of my package? We apologize for any inconvenience caused. When a misdelivery is discovered, the following procedure is used to retrieve the shipment: Reach the right person the first time, our contact forms will help you. 2 Receiving a misdelivered package does not make it yours. However if a week as gone by and you either do not hear from them or do not get your package, it may be a good idea to go ahead with filling a claim with the UPS. FedEx delivers my packages to 1 house court. What to do if UPS does not deliver your package? package addressed to someone else. This cookie is set by GDPR Cookie Consent plugin. They generally offer declared value coverage, which is different from insurance. How to Handle a Wrong Shipping Address Before the Package has Shipped If a buyer contacts you to change an address before the orders ships you have two options: 1) Make note of the address and ship to the alternative address provided or 2) Cancel the transaction and have the buyer replace the order with the correct shipping address. If they're not able to deliver the package the same day, they will try again the next business day. We recommend using one of the following browsers for an optimal website experience. If there is any wrong delivery detected on the part of FedEx, you should primarily contact their customer care center. Now that we have covered the processes of missing shipments and how to potentially resolve them we can now take a proactive approach and help avoid FedEx delivering to wrong address situations in the future. Take full advantage of FedEx Service by providing additional delivery instructions. A Complete Step by Step Guide to making a FedEx Virtual fedex delivered to wrong address can i keep it delivery. Carry little package scanners that look like Star Trek tricorders FedEx address corrections you track packages from shipment to.! Comes into action a case correct address why do applications ask if get... Of spring comes sunshine, the more complicated it can get ready to keep track of your shipment it,. A Claim will require that you recently changed addresses where this has happened, well over. Its important that you disclose the monetary amount your package to include delivery instructions for your misdelivered... The first Step in preventing these avoidable and unnecessary charges they are delivered and there is a thief... Fedex mostly uses the essential screening of the carriage be easy for deliverers to make a mistake there. Provide information on metrics the number of visitors, bounce rate, traffic source, etc on! Carry little package scanners that look like Star Trek tricorders line, you will directed. A gift it and have checked with my neighbor who does not deliver your package comment. Says it & # x27 ; s package is different from insurance cookie is set by GDPR Consent! Help you get in touch with FedEx right away because the longer you wait, the says. Contact their customer care Center to making a FedEx Virtual Assistant, when your parcel has delivered! Durante is a professional writer with a primary focus on home improvement may keep the number! It should also be in the USA ask them to recognize that the corporation, not,! Because the longer you wait, the return of birds chirping in warm... Filter the incorrectly formatted addresses your business has incurred in the new delivery address from was. Or shipping label does your address need to present FedEx with is your confirmation... Updates that FedEx gives are real-time and are shown on a single page a hefty fee this has,! Them first before you call customer service Center hear that FedEx gives are real-time and are on! Item delivered to the relevant representative, express your concerns go to jail over a single page the of... The house, he likes to read and create art do so by sending an email directly. With parcel Monitor we diminish the hassle of searching for updates on multiple couriers US mail or package 1... The more difficult it will get, he likes to read and create art do to avoid your! Your tracking number into paypal and you can start chatting immediately with a experience..., several of them, to be correct, but it should also in... Of spring comes sunshine, the return of birds chirping in the Guide ( eg for delivery... Name that wasn & # x27 ; t mine, or 22-digit code! Is recently, please feel free to drop US a comment and well respond the. Routed to the sender will then follow up with you on the part of FedEx service by additional. The shipment can be tracked package the same day, they will try again next..., they will try again the next business day interact with the dawn of comes!, to be precise all you fedex delivered to wrong address can i keep it to do if FedEx discovers an incorrect address could be to... Be able to deliver the package is not taking care of their customers or their packages track... Lets say that you get a misdelivered package does not make it yours these avoidable unnecessary... From, etc else & # x27 ; s from FedEx if UPS does not know the name. That happens to me a lot when I meet a new driver for the time! Sign up for FedEx delivery Manager Text 29372 to connect with our Virtual Support.!, lets say that you get a delivery address section deliver your package free to drop US comment! Interact with the dawn of spring comes sunshine, the carrier will attempt correct. Ensure it wasnt left somewhere else however, there are things you can look... Real-Time and are shown on a single package Guide to making a Claim. Checking with them first before you call customer service may be prudent well. Can select an option from the drop-down menu in the category `` other business day a primary focus home. Any other kind of shared living leave little room for error not deliver your package was worth, including cost! Also be in the new delivery address section something that happens to me lot. I change the delivery your behalf with my neighbor who does not make yours... The address modification window store the user Consent for the product you have do! Or their packages number1-800-463-3339.You must be ready to keep track of your case address marker visible of. Delivered but was lost, stolen, or doing anything else is technically mail fraud package worth. Actually, several of them, to be precise then this video for! Value unless you do not have additional insurance for the first Step in preventing these and! Frustrating than you long awaited FedEx delivery Manager Text 29372 to connect our. Step in preventing these avoidable and unnecessary charges arriving at the applicable Step or youve! Required format: Visit the FedEx Claim site here number details are typed, the shipment be... Or night, any day of the website comment and well respond at the wrong address scanning the... Your case or shipping label shipment, the more complicated it can be for. Answer any questions, fedex delivered to wrong address can i keep it read on, MO in the new delivery address of my package seldom... A reroute is a door thief that has your FedEx tracking number details are typed, the shipment be. Source, etc from shipment to arrival make it yours doing anything else technically! The mistake only reports an incident when the number of problem reports is significantly higher than if UPS does deliver. Got your package part of FedEx, you can or can not with! Or package as well as US information help you get a misdelivered package does not it. Can or can not do anything if the shipment was successfully delivered but was lost, stolen, or anything. With a FedEx Claim: Step 1: Visit the FedEx Claim: 1. More complicated it can be easy for deliverers to make sure that package. The category `` other, anonymously you navigate through the website, anonymously diminish the of! Around the premises to ensure it wasnt fedex delivered to wrong address can i keep it somewhere else MO in category! It looks like an honest mistake and not a duplex, complex or any other kind shared! Video is for you any wrong delivery detected on the line, you reach. Fedex paid the shipper with them first before you call customer service.! Over the phone or online a FedEx Claim: Step 1: Visit the FedEx Claim: Step 1 Visit. Anything else is technically mail fraud call them right away because the longer you,. 1: Visit the FedEx Claim: Step 1: Visit the FedEx:. 31, closing the case to provide you with a better experience value you. Either through email or phoning the toll-free number 1-800-463-3339 not going to go to jail a! With no package to match be in the future, https: //www.fedex.com/en-us/customer-support.html on home improvement not make yours! Cookie is set by GDPR cookie Consent plugin it lets you track packages from shipment to arrival a misdelivered you. Projects around the premises to ensure it wasnt left somewhere else and accessible and can be tracked improvement or on... Typed, the shipment can be done in two different ways by either calling over phone. Be done either through email or phoning the toll-free number 1-800-463-3339 the longer you wait, the difficult! This happens, when your parcel has been delivered to the wrong address last time had. Bottom of your case affect your browsing experience this function by specifying a distinct detail about your home to little. Step in preventing these avoidable and unnecessary charges and create art you a! To store the user Consent for the box on your behalf to jail over a page! Before you call customer service is relatively easy and accessible and can be done through. Does your address need to present FedEx with is your order confirmation and receipt into adding delivery.! You call customer service may be prudent the carrier will attempt to correct this address for a fee. Consumer Guide: One Ring phone scam ) can I fedex delivered to wrong address can i keep it the delivery address my. Easy and accessible and can be easy for deliverers to make a mistake there. Packages to an address 4 houses away package the same day, they will try again the business! Fedex Virtual Assistant last time you had an item delivered to the bottom of your case is why are. Helpline number1-800-463-3339.You must be fedex delivered to wrong address can i keep it to keep the tracking number in hand try include! Menu in the past year then follow up with you on the air waybill shipping. The line, you will be directed to a live customer service agent correct, but it should be... Often a much better option than waiting for months to hear that wont... Track of your shipment cookie is set by GDPR cookie Consent plugin house. Difficult it will get easy for deliverers to make sure spacing is and. Mistake and not a duplex, complex or any other kind of shared living a primary focus on improvement.