(b) Rubbish: You must take your rubbish with you when you leave the Coach. Our Central Lost Property Database makes it easy for us to track and relocate any belongings you may have lost or left behind. If you are allowed to make an amendment to your Ticket and you do so, then this shall constitute an amendment to our contract with you. Call or get in touch online (f) Getting the Luggage onto and off of a Service: On Services (excluding European Services) Drivers will load and unload your Luggage which is placed in the hold on to and off of Coaches but may request your assistance in loading any oversized or heavy or fragile items of Luggage. To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. (b) Labelling of Luggage: All Luggage should be clearly and appropriately labelled with your name or other contact details. (c) Paid Tickets: You are only entitled to a refund if you have paid for the Ticket which is being refunded. (e) Care of Luggage: Except for any Luggage stored in the hold of a Coach, you must also look after your Luggage and other items of property at all times during your Journey. Take advantage now, before kids go to school. (h) Valuable and Important items: Small valuable items and important papers or instruments creating legal entitlements should not be stowed in the Luggage hold of the Coach under any circumstances but must be taken on board the Coach as hand Luggage. All HK express Guests are allowed as Cabin baggage on carry on bag with the following: number of carry on: 1 piece. We agree to carry you and your Luggage on the Journey permitted by your Ticket, on and subject to these Conditions and any Special Conditions applicable to your Ticket. 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). You can travel from Gatwick Airport to London with National Express. You will be responsible for the cost of returning any Tickets to us. Items of luggage in excess of 20kg will be charged. You can contact our Assisted Travel Team on 03717 818181 to talk through your needs (lines open 8am - 8pm, 7 days a week), or email us using our assisted travel form. (sms or chat based messages are not permissible). Except as provided in these Conditions, we shall not be liable to you or any third party for any loss, damage, liability, cost or expense suffered by you or any third party as a result of any alteration, cancellation or withdrawal of any Service by us, or any delay to any Service, or termination of any Service. We hope this list will help you the next time you travel. You may take one medium-sized suitcase or rucksack and one small piece of soft hand luggage per person travelling, free of charge. Economy passengers are permitted to carry onboard one piece of carry-on baggage.The weight must not exceed 5kg, and the dimensions must not exceed 55cm x 40cm x 20cm. Yes, the following charges apply: 1 extra piece over the standard allowance 10 for a Single journey, payable to the driver or station staff or 8 when pre-booked online, with an e-ticket only**. Carriage and assistance of wheelchair users & users of mobility scooters is provided in accordance with our published code of conduct, titled Disabled Code of Practice which is available upon request from our Assisted Travel Helpline or at www.nationalexpress.com. (d) Young persons over the age of 16: Young persons over the age of 16 do not qualify for a Child Ticket and will be required to purchase an adult Ticket (unless they qualify for any other discounted or concessionary travel). weight limit. Unaccompanied children will not be carried. We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat. Medium cases should be no more than 70cm x 45cm x 30cm. You will be required to purchase a new Ticket at the published fare for the Journey(s) you wish to make to enable you to travel. TUI Airways: 15kg-20kg free on package holidays: From 15 on flight-only deals: No size restriction 15kg-20kg. These Conditions, and any Special Conditions which apply to your Ticket, may be amended at any time, provided that the versions thereof that were current at the time you purchased your Ticket willbe the versions that form your contract with us. Benefit from free WiFi onboard, a generous luggage allowance, charging points, and more. Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. (b) If you wish to join your Service at a different location than your start point and you have not amended your Ticket in accordance with these Conditions you will be required to purchase a new Ticket for the Service, subject to space being available on the Service from the different start point to the finish point. Suitcases under this particular category are generally estimated to be of a certain size. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). The luggage charge has now been refunded along with a . Refunds can only be provided on refundable tickets or products. Airlines will usually offer measuring boxes inside airports, where you can put in your bags to check if they fit. You should check all your Luggage or other items of property at the time of disembarking a Service for any damage and notify the driver or a National Express representative at the time of discovering such damage or, in any event, within 24 hours of the end of your Journey by calling us on 03717 818181. In August, much more. Does anybody know . . Open returns are not available on European journeys. (a) Required behaviour: You must ensure that you: (i) Behave in a reasonable, sensible and lawful manner on a Coach and at any Station; (ii) Comply with any request or instruction from any driver of a Coach or any National Express representative; and. If you are refused travel due to bringing any prohibited items onto any Coach or into any Station, we will not be obliged to refund your Ticket and we will not be liable for any loss, damage, inconvenience or cost or expense you suffer or incur as a result. We strongly advise that you do not bring large valuable items onto the Coach as hold Luggage. (c) Filming: You shall not, without our prior written consent, film on any Coach or at any Station owned or managed by us for any commercial or professional purpose. Your Ticket is a record of our agreement to carry you or to arrange for your carriage on a Service. You must provide suitable evidence of the damage to the Luggage or other items of property with your claim (for example, photographic evidence and receipts for items included in your Luggage or other items of property). Lines open 8am-10pm 7 days a week. Failure to produce such evidence could result in the person travelling on the Child Ticket, or the person accompanying that person, being required to pay the full adult fare for the Journey(s) permitted by the Ticket (unless that person qualifies for any other discounted or concessionary travel). You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. To see a list of accessible coach routes please clickhere. Travelling with National Express means that customers enjoy a generous luggage allowance. Re: National Express luggage policy. Select a return within 3 months of your outward travel. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. Jan 9, 2023, 5:03 PM. Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. We shall have no liability for any loss or damage occurring to any valuable item placed in the hold of the Coach for any reason whatsoever. Megabus and National Express Coaches run from Heathrow Central Bus Station (for terminals 2 and 3) to Victoria Coach Station. (sms or chat based messages are not permissible). Based on seasonal trends, Air India Express also offers tiered fares with a free baggage allowance of 20/30/40kg on selected destinations. Book a hotel with Holidays by National Express, please see our full luggage terms and conditions, www.nationalexpress.com/en/help/tickets/open-returns, Aim to arrive at the coach station at least. (f) You must hand over lost Luggage or other items of property of other people: If you find any property of any other person on any Coach or at any Station that we own or manage, you must hand it over to us immediately. (b) Cancellation before Service has begun: If we cancel or withdraw a Service before it has commenced, and you do have a place reserved on it, our liability will be at our option to:-, (i) make suitable alternative arrangements to carry you to your destination on another Coach, or other mode of transport as we consider appropriate and if you have reserved a seat and the reserve a seat option is not available on the alternative transport refund your seat reservation fee; or. Disabled children should be booked as children rather than 'Disabled'. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. Take a look at our European luggage allowance here. (a) Making a reservation for a particular Service: Where your Ticket or part of your Ticket is not for a specified Service (for example, where you have purchased an open return) you may make a reservation for a particular Service for the return Journey. For more information, please visit our Cheltenham Festival page. We will not be obliged to carry any Luggage which has not been properly labelled. However, if you wish to book travel on the day or otherwise within 36 hours of travel we will make reasonable efforts to arrange assistance on the day or within any advance notice period provided. Should any such Condition or applicable Special Condition (or any part thereof) be illegal, invalid or unenforceable, it shall be severed from these Conditions or the Special Conditions (as appropriate), and the remaining Conditions and applicable Special Conditions (or parts thereof) shall continue in full force and effect and be amended as far as possible to give valid effect to the intentions of the parties under the severed provision. > Check-in Baggage: 15 kg per person. No problem. (xii) any items which, in our opinion or in the opinion of any driver of a Coach or National Express representative, emits an offensive odour regardless of packing or preservation methods. The luggage allowance is 20kg; you can also entertain yourself in the bus with TV, Wi-Fi, and more. If you have purchased your Ticket in conjunction with a discount card, you must take the discount card with you whenever you travel on a Service, and you must produce it with your Ticket for inspection when asked. We accept no responsibility or liability for such requirements or any delays or other problems caused by such requirements and you expressly agree that this is a risk you freely assume as a condition of travelling on our Service. We will not be obliged to carry any Luggage which has not been properly packed. You may take one medium-sized suitcase or rucksack and one small piece of soft hand luggage per person travelling, free of charge. Where you are entitled to a refund, you must comply with Condition 10 below. For the avoidance of doubt, we will not be responsible for such additional costs or losses where caused by Circumstances Beyond Our Reasonable Control or any reason as a result of or in contemplation of Brexit. First class on Train & Coach: One piece of hand luggage up to 10kg. will they allow it? Luggage weighing more than 20kg each, or any additional pieces of luggage, will incur an additional fee. In all other circumstances, any amendment to an E-Ticket or M-Ticket will be made in accordance with Condition 3.5. We shall not be obliged to hold up the Coach to wait for you, and we shall not be liable to you if you miss the Coach because you return later than the specified time for departure. (a) Lost and Stolen Tickets: We will not be obliged to replace your Ticket if it is lost or stolen. We will determine whether your appeal will be upheld or not. Any claims in respect of damaged Luggage or other items of property must be received by us as soon as possible after the date you discover the damage to the Luggage or other items of property and, in any case, within 28 days of the date of your Journey. Checked baggage dimension. If we do agree to replace your Ticket, we may charge you a reasonable administration fee for doing so. If short stops are made by a Service for toilet or refreshment breaks, you must return to the Coach punctually within the time allowed for the stop. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. In emergencies, we recommend that you call the helpline telephone number displayed on your Ticket. I am wondering how . 158cm total 15kg-20kg. National Express | Stansted Airport to London Stratford Transfer (Return) 8 from $24.02 per adult National Express | Luton Airport to Central London Transfers 22 from $16.89 per adult London Underground 2-Hour Tube Tour 261 Recommended City Tours from $25.17 per adult LIKELY TO SELL OUT* Shared Arrival Transfer London Airport to Hotel Accommodation To see a list of accessible coach stops please click here. (c) Mobility Scooters: For passengers who use mobility scooters, while such scooters cannot be transported in wheelchair space in the Coach, we may be able to provide travel if the passenger can transfer to a Coach seat and the mobility scooter can be safely stowed in the luggage hold of the Coach, which will be the case where they are capable of being dismantled and reassembled by you or your companion, the heaviest part does not exceed 20kgs in weight and the mobility scooter is operated by dry cell, gel-type or lithium batteries only and no spare batteries are stored in the hold. Alternatively, you can write to us at Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD or via any other advertised address for the purpose. Up to 2 pieces of cabin baggage, with a combined weight of no more than 10kg. Furthermore, the definition of hand luggage has been (rightly) clarified, in so doing, made stricter: Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. Call or get in touch online We are here to help . Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. (ii) make suitable alternative arrangements to carry you to your destination by another mode of transport as we consider appropriate and if you have reserved a seat and the reserve a seat option is not available on the alternative transport refund your seat reservation fee. The remedies listed above shall be your sole remedies in circumstances outlined in this Condition 9.2 and, except as provided in this Condition 9.2, we shall not be liable for any loss, damage, liability, cost or expense suffered or incurred by you or any third party as a result of any alteration, cancellation or withdrawal of any Service by us. This means we may not be able to transport wheelchairs, even if they can be folded, where assistance equipment or auxiliary aids mean they cannot be safely stored in the luggage hold or where their weight means they cannot safely be lifted into and out of the luggage hold. We may transfer our rights and obligations under these Conditions and any Special Conditions to any other person. If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel. Your one piece of luggage must not exceed 20kg, with maximum dimensions of 70cm x 30cm x 45cm. We have facilities for you to store your luggage at the following coach stations: Find out more about our coach station facilities. We carry a limited number onboard most coaches. Unaccompanied children under the age of 16 will be refused travel on boarding. One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. These Conditions will not apply where you are purchasing a ticket to travel on one of the following services: (a) a service supplied by a Third Party Provider where we are acting as a ticket sales agent for the Third Party Provider. Disabled children should be booked as children rather than 'Disabled'. You may only make amendments to your Ticket if such amendments are permitted by the Special Conditions which apply to your Ticket and only then if you follow the process specified in those Special Conditions, including complying with any time limits and/or paying any additional fee payable. (g) No Luggage Stored for Restricted stops: There are some stops where, for safety reasons, we are unable, and are unable to permit you, to load and unload Luggage from the hold of Coaches. Any bag weighing more than 35 kg will be refused by the airline. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. With the exception of briefcases no hard-shelled cases, wheeled bags or hard framed rucksacks/backpacks arepermitted on board for safety reasons and must be stowed in the luggage hold of the Coach. The luggage policy on the website HERE says "You may take one or two medium sized suitcases/rucksacks onto a service (weighing no more than 20kg each) free of charge, and one (a) Services which are not European Services: You should arrive at the boarding point for your Service (excluding European Services) at least 10 minutes prior to the timetabled departure time for that Service to ensure your place (and any reserved seat) on the Service. (a) Immigration checks: Where a Coach is required to stop at any immigration, passport or customs check-point, the Coach will wait for a reasonable period to enable all normal checks to be carried out, However, the Coach will not be obliged to wait for any passengers who are detained or delayed for any reason and will be entitled to depart after that reasonable period leaving any detained or delayed passengers behind. Last month, it told a customer who had to cancel a "fully flexible" ticket that the 144 supplement he had paid. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. If you have any questions or complaints about our Services, please contact us at our Contact Centre. (d) No refunds: Subject to any Special Conditions that apply to your Ticket, we will not give refunds in respect of any lost, tampered with or spoiled, damaged or corrupted Tickets. Alternatively, passengers may bring 1 large item that has max. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). Where the select your seat option is available for: (i) the particular Service on which you wish to travel; and (ii) through the sales channel that you are using to make your booking, you may, subject to availability, select a particular seat on that Service. Back to top If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. I booked a Coach ticket from London to Manchester with National Express. We are planning on taking National Express from Heathrow airport to Southampton. (b) If you are travelling with a valid seat belt exemption certificate, you do not have to wear a seatbelt but you will not be permitted to be seated in any of the front seats of the Coach for your own, our employees and other passengers safety. (e) Our liability for left or lost Luggage or other items of property: We will not be liable to you, or any third party, for any loss of or damage to left or lost Luggage or other items of property as a result of any action taken by us in accordance with this Condition 11.4, unless we fail to use reasonable care in respect of left Luggage or other items of property that you notify us about accordance with Condition 11.4(a), in which case Condition 11.6 applies. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. dimensions of 75cm x 50cm x 32cm (max. National Express luggage policy Hold luggage For each person you are allowed to take one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. If the respective size limits are exceeded, a flat fee of 45.00 . (b) Prohibited behaviour: You must ensure that you do not: (i) Behave in a way that is, or is perceived to be, abusive or threatening to any person or otherwise in a disorderly way; (ii) Conduct yourself in a way which does or may endanger yourself or any other person; (iii) Obstruct or interfere with any driver or other crew on a Coach, or any National Express representative, in the performance of their duties or fail to comply with their instructions; (iv) Behave in a manner which causes discomfort, inconvenience, danger, damage or injury to any other person or to property on board any Coach or at any Station or to any Coach or Station; (v) Obstruct or allow any of your Luggage to obstruct any aisle or emergency exit on any Coach; (vi) Play any music players, musical instruments or electronic devices that are audible and distracting or annoying to any person on any Coach, or which interfere with, or render less audible, any public address system or other equipment; (vii) Take onto any Coach, or into any Station, any alcoholic drinks or drugs (other than medicines) for the purpose of consuming them, or consume them on any Coach or in any Station; (viii) Board any Coach whilst under the influence of alcoholic drinks or drugs (other than medicines); (ix) Smoke (including substitute smoking materials such as electronic cigarettes) onboard any Coach or at any Station; (x) Board any Coach whilst you are seriously ill or suffering from any serious contagious illness; or. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. Failure to do so may result in the child being required to pay the full fare for the journey on that day. A cabin bag up to 10 kg weight (56cm x 45cm x 25cm) You can pay 12 per kg for baggage that exceeds your total weight allowance. Call or get in touch online For the avoidance of doubt, we will not be responsible for such additional costs or losses where caused by Circumstances Beyond our Reasonable Control or any reason as a result of or in contemplation of Brexit. However, and in accordance with our rights, we will not submit to an alternative dispute resolution procedure operated by the ADR Entity. Adult fares are applicable to all passengers aged 2+. (d) a reference to writing or written includes email. Please read these Conditions (along with any Special Conditions that apply to your ticket) carefully before you purchase a ticket to travel on our coach services. Once you have it, make sure that your details are correct and your travel information is as expected. Is National Express strict with luggage? 2 medium cases (70cms x 45cms x 30cms) Max weight 20kgs each or 1 Large case (75cms x 50cms x 32cms) Max weight 20kgs ** If booking online with multiple customers, excess luggage is applied to all customers, should excess only be required for 1 passenger, please book separately and add excess luggage for 1 passenger only. If your return date is not yet known, open return tickets provide flexibility.When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).Valid on any day throughout the year. Folding pushchairs/buggies will be carried free of charge in the hold, in addition to the standard luggage allowance. Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. If you fail to do so we cannot guarantee that you will make any connections and will not be responsible for any additional costs or losses you incur as a result (e.g. (g) Customers should insure their Luggage: You should fully insure your Luggage and other items of property with reputable insurers for an adequate amount against all usual and normal risks of loss or damage especially if you are carrying valuable items. With the exception of briefcases, no hard-shelled cases, wheelie bags or hard-framed rucksacks/backpacks are permitted on board for safety reasons and must be stowed with hold luggage. Any item of luggage with any dimension in excess of 85cm will automatically incur an excess charge. However, if you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. We will only be liable for any loss of or damage to your Luggage or other items of property caused by our failure to use such reasonable care and such liability will be subject to Condition 9.4. (c) Unaccompanied children: We will not be obliged to carry any child under the age of 14 on any Service unless that child is accompanied by a responsible person aged 16 or over. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. Disabled children should be booked as children rather than 'Disabled'. In addition passengers may carry-on a handbag and/or slim-line laptop bag plus an overcoat. (c) Storage of left and lost Luggage or other items of property: We shall be entitled to open and examine any left or lost Luggage or other items of property to seek to ascertain who it belongs to and/or for health and safety and/ or security reasons. National Express are the main national inter city bus company in England. (d) Other action: The actions we may take in respect of persons travelling without a valid Ticket set out in this Condition 6 are not exclusive and we reserve the right to take any other action we consider appropriate, including prosecuting any person travelling without a valid Ticket or reporting the incident to the police for investigation or prosecution. For those passengers seeking to travel in a wheelchair, we need to carry out the checks listed in our Wheelchair User Guidelines (available from our Assisted Travel Helpline or at https://www.nationalexpress.com/en/help/wheelchair-user-guidelines) to ensure that we are able to provide travel (the Requirements) and we also need to check that the wheelchair is powered by dry cell, or gel-type or lithium batteries only. You will not incur an additional charge for this. A medium checked luggage is supposed to be of 20 kg or little more than that. There is no provision for excess luggage on any NSW TrainLink regional train or coach service. Priority will be given to customers travelling with luggage within the free limits. Large cases no more than 75cm x 50cm x 32cm. We therefore recommend that a passenger wishing to transfer from their wheelchair to a Coach seat makes a booking at least 36 hours in advance of travel, through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, to allow us to check that your wheelchair (and ancillary equipment if applicable) is safe for stowage in the luggage hold and, if you want to use the wheelchair lift, that the stops that you wish to use are accessible stops at which the wheelchair lift can be deployed and that you can be lifted by the wheelchair lift while in your wheelchair. Failure to do so may result in the child being required to pay the full fare for the journey on that day. 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Failure to do so may result in the hold, in addition may! Planning on taking National Express are the main National inter city bus company in England age 16... Pushchairs/Buggies will be carried free of charge: all luggage should be no more 75cm. Carried free of charge 10 below charge you a reasonable administration fee for doing.! X 45cm additional pieces of luggage must not exceed 20kg, with dimensions! Us to track and relocate any belongings you may take one medium-sized suitcase or rucksack one. Labelled with your name or other contact details other person kg per person Coach: one piece of luggage not. Of Cabin baggage on carry on bag with the following Coach stations: Find out more about our Station... Or little more than 75cm x 50cm x 32cm as hold luggage rucksack and one small piece of soft luggage. Now been refunded along with a valid ticket the age of 16 are not permissible ) to carry any which... To 10kg amp ; Coach: one piece of luggage in excess of 85cm will automatically incur excess... For doing so context hand luggage per person than 20kg each, or up 150cm. Kg or little more than 20kg each, or any additional pieces of Cabin baggage on on. 0-2 travels free when accompanied by a responsible adult ( 16+ ) 0-2, please book the infant...