We're committed to ensuring you get the right deal for your needs and budget, so once you're through to one of our Virgin Media experts you'll be in safe hands. If we're unable to sort everything there and then, well try to contact you by your preferred method once weve found a resolution. Cable.co.uk is operated and owned by Existent Ltd 2005-2023. 17-02-2022 The majority of calls to TalkTalk seem to be handled by advisors in South Africa and the Philippines, although there are some (apparently outsourced) call handling jobs in the UK too. If you've unfortunately run into a problem with your Virgin Media broadband you should contact the main customer service line on0345 454 1111. Well aim to reply and resolve your issue within 7 days of receiving your complaint. That put an end to the use of 084, 087, and sometimes even premium rate 09 numbers for both customer service and technical support, with all media providers obliged to offer either a free or standard geographical rate number instead. We must operate on the basis that those who do not follow this request, will be asked to leave the venue promptly. Sometimes it's better to say goodbye and doing so could save you hundreds of pounds a year. Credit related: 11266, Closed complaints upheld by firm (%) Shell Energy Broadband say they offer UK-based customer service via UK call centres and live chat providers, something they have reiterated in responses to customers on review sites. If youre having issues with your Virgin Media email service, you might be able to find support online. I think Virgin should train the staff in india and Philippines to understand different regional and national accents a bit better. ). Virgin Media's customer service hours are 8am to 10pm. All Virgin Media broadband customers get access to Priority from O2. Should you fix your mortgage as sub-4pc deals disappear? The 95th Academy Award nominations have been announced! He apologised for my experience with the other call centre and said that was I was told was incorrect, I don't have an early termination fee and he moved me straight onto the broadband I wanted and cancelled the TV with immediate effect so I didn't have to pay the higher rate. BT (0800 800 150). As we explain below, Plusnet has 100% UK-based customer service. Welcome to help centre. The Virgin Media customer service team has set up two different customer service teams that specifies on which a certain Virgin Media service to give their customers the best and fastest response. Brands/trading names covered: Not Applicable, Number of complaints opened Choose Ltd is authorised and regulated by the Financial Conduct Authority (reference number 729184). Shell only became a broadband provider in 2018 when they acquired First Utility (later rebranded in March 2019), although they have since acquired the Post Office's broadband customer base too. I don't care that the call centres are around the world, but not one of them understood what I wanted to do! Time to buy the UK? Ofcom is the telecommunications regulator, which means they oversee certain policies and processes in place for customers. I don't know what to do! On Wednesday I started down the what's app route to cancel my contract which is out of contract next week. We want to make sure every part of your experience with us is amazing, from researching where and when to fly and choosing the best ticket, to letting you know your options . Wherever you see the 0330 165 6723 number, it's our call centre and our Virgin Media-trained advisors. We explain everything you need to know to effectively complain to Virgin Media's customer serivce. It can be hard to get your complaint heard, and even harder to get it resolved. Customer Contact Centres. SSE aren't a large enough broadband provider to be included in Ofcom's quarterly complaint figures, so we don't have any independent data on their customer service performance. Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. My fibre installation has now been postponed 6-7 times, and each time the nice Indian contact centre assures me that the new date is the worst case scenario and that they'll escalate to see if they can bring the date forward - but never do, and then the reschedule 48 hours prior to the next schedule date! London Once completed, I thanked her for her patience and she asked if I would talk to her line manager. Virgin's one of the big players when it comes to TV and broadband, especially for high-speed internet, but if you're unhappy with your bill you can fight back. Credit: Frame Stock Footage/Shutterstock.com, acquired the Post Office's broadband customer base, best broadband providers for customer service, Community Fibre offer price relief to Virgin Media customers, BT full fibre broadband reaches 9.6 million, It allows advisers to deal with multiple queries at once, It frees up advisers to talk to other customers who may need help more. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. How to cancel your Virgin Media subscription. Their customer complaint levels have increased since their entry into Ofcom's complaints data in 2021, and it remains to be seen whether they can substantially bring them down. If you have bad signal or youve found you are missing channels, you might just need to retune. Based on 5 salaries posted anonymously by Virgin Media Call Centre employees in Stevenage, England. Choose Ltd is a limited company registered in England and Wales. Virgin's chief executive Lutz Schler can be contacted via [email protected]. Although Gigaclear aren't explicit about having UK-based customer contact centres, a little detective work shows they probably do. You must keep in mind that the Virgin Media customer service team is not 24/7, the Virgin Media customers operates at between 8am 9pm Monday to Friday and don't worry if you have a problems in the weekend because you can contact the team between 8am - 8pm on Saturday and 8am - 6pm Sunday. Were always trying to enhance our web support. Or, if for some reason we can't email, well write to your home address. Registration is fast, simple and absolutely free so please join our community today. We donate at least 5% of our profits to charity, and we have a climate positive workforce. We are independent of all of the products and services we compare. It's quick, easy and saves you from having to make a phone call or waiting for that email reply. Need to speak to UK call centre urgently! Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. I once had an issue where I couldn't access my Email account. This website uses cookies to give you the best experience. If you have problems or questions with Virgin Media mobile services then you must call the Virgin Media mobile customer service team. Weve got plenty of step-by-step guides and articles to resolve issues from the comfort of your home. Telecommunications service provider Virgin Media Virgin Media Reviews 74,723 Poor 2.0 VERIFIED COMPANY www.virginmedia.com Visit this website Filter Sort: Most relevant Anna Herbert 2 reviews GB 20 hours ago I would strongly advise you NOT to use I would strongly advise you NOT to use Virgin Media. They also say they have reduced the number of complaints about their complaint handling. She advised that I couldn't get new customer rates so would need to pay 44 for a month of broadband and then I could have a new customer contract. BT have now moved 100% of their customer service calls back to the UK and Ireland. Vodafone Otherwise how would you know? You can also make use of Down Detector, a third-party site that tracks network outages for multiple ISPs and other services. kevin88 Posts: 756. what about doing what virgin mobile do and charge a flat rate of 10p a call for customer service.you always seem to be put through to a uk call centre and they have won the awards for best customer service 8 years running now(i think) if i have a problem its aways dealt with first time.im assuming the 10p is the reason you always get good help . Have you experienced problems with your Virgin Media TV service? Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. We'll always work hard to find a solution that works for you. If you cant find what youre looking for and would like to make a complaint, please contact us. Our web chat team is available available Monday until Sunday, 8am until 10pm. Simply return to the browser you sent the message in to check and respond. I spoke to a lady in India who went through a thorough procedure and then asked me politely if she could have my password. Copyright On calling up I was advised that I needed to pay an early termination fee even though my contract was up because I hadn't called the day before (even though I had tried to call the day before and started the what's app chat the day before). If youve exhausted all the options with Virgin Media and still dont feel youve got a satisfactory outcome, then you can make a complaint to the ombudsman. This is a free, impartial service for communications consumers. You can contact Virgin Media customer services on Twitter @virginhelp. If you're keen to get in touch using this method then simply head to Virgin Media's website and help section, and if it's available then a prompt should pop up. The permissions of Consumer Credit Compliance Limited as a Principal firm allow UK Web Media Limited to undertake credit broking. By clicking "OK", closing this banner, clicking a link or continuing to browse otherwise, you agree to the use of cookies. You will be greeted by the virtual assistant 'Terri' and asked to narrow down the area of your enquiry before being handed over to a live agent (I.E. There is also a Virgin Media Feedback tool where customers can rate their experiences with Virgin Media. It is perhaps the most frustrating form of call centre torture yet invented. The Virgin Media community has over half a million members It's packed with tips, hints and helpful answers about our products and services. Surfshark: Best budget VPN for Virgin Media. If its out of hours you can instead send a message for customer services to respond to later. been down since 12.30 on Tuesday 7th june every day I get a promise of the engineer working on the fault but when that time is near a new time for . 0345 600 0789serves as a general enquiry line for Virgin Media Mobile so if you're thinking about switching over from your current provider and would like to see whatdeals are available or are experiencing problems with the network then this is the number to call. Or call 0845 454 1111, let it go through the menu twice, dont press anything, keep holding and you SHOULD, get through to someone in Scotland. If you'd like to getVirgin Media's next generation 4K enabled set-top box call0330 165 6723. During this period, customers will find that their SIM " will stop working if you don't take any action ." Talk about harsh. For Virgin Media customers who have issues with Virgin Media Broadband, TV and Phone customers can dial 150 from your mobile, and if you are using another phone then dial 0345 454 1111. The Contact Company is the largest privately-owned contact centre in the UK. You can refer your complaint to one of the following adjudication schemes: TV, broadband, phone or mobile complaints, Ombudsman Services Strong on security. Please keep in mind that this isnt part of the formal complaint process. 7. You can call Virgin Media's sales team (for new customers) directly on 0333 210 1125 from 8am to 10pm Monday to Sunday. If you call at around 8am when the UK ones go online you have more chance than at any other time. 21:26. Its expertise is already valued by thousands of users, who trust Roams comparisons in different sectors to hire the best option. In terms of complaint trends, TalkTalk are usually above average. Pull your buying boots on, lace them up tight and get ready to buy the . The Virgin Media mobile customer number to text is 07533 016 422 and the operating hours is 7am - 11pm Monday to Friday and during the weekends its 8am - 8pm Saturday to Sunday. I hate them with a passion too. Travel news and alerts. With regional routing centres, it's likely a customer will speak to a representative even closer to home. Rather than Live Chat, it works like a text message conversation. WHAT I DO<br>I create, restructure, scale up and run teams for Tech and Data businesses, putting in place strong leadership and processes before quickly moving to the next challenge. Their technical support, customer service, billing and admin helplines are all routed through a Watford number, the location where their headquarters are. I started off with bikes then gradually onto cars and scooters. If you havent found the support you need on our Help pages, then please contact us and well do all we can to find a resolution. How do you Escalate??? How do I manage my Broadband, TV and Phone services? I thought afterwards I could have helped her so much with her pronounciation if I spoke to her once a week on the phone, just general conversation. Switch and save! If youd like any more help or advice, you can talk to your local Citizens Advice Bureau (CAB) for free. There is also a Virgin Media Feedback tool where customers can rate their experiences with Virgin Media. Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. based in Birkenhead, UK lists dozens of top brands as clients. Web forms and mail complaints will take a little longer, but however you contact us we'll strive to find a resolution within 28 days. We are not associated with Virgin Media. By continuing, you agree to our cookies policy. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Please know our friendly Customer Service Team are available Monday-Friday (8.30-8pm) Saturday-Sunday (9am-5pm): EMAIL - Click on the HELP icon at the bottom right hand side of the screen and if no-one is available on live chat, then you'll be able to complete our contact form where one of our advisors will get back to you as soon as we can. Discover a wide selection of Virgin Media Broadband + Phone packages starting from 20 per month. If you contacted us by web chat, we'll try to get everything sorted during the session. Registered in England. Firm name: Virgin Media Mobile Finance Limited However, looking at customer reviews on external websites, we can deduce many of their customer service operations are based abroad. It can't be this hard surely! Virgin Mobile (UK) Phone Number Call Virgin Mobile (UK) customer service faster with GetHuman +44 345 600 0784 Customer service Current Wait: 6 mins (4m avg) Hours: 24 hours, 7 days; best time to call: 3pm Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! It used to be worthwhile sending a letter to the CEO marked "private and confidential", but this isn't as effective as it used to be now that so many people use it. Your case will then remain open for 28 days after we have contacted you with our proposed resolution. From here, a Virgin Media representative will be more than happy to put you through to the correct department. Note: The opening times for these lines will vary but call centres will have automated messages letting you know when they open and what options are available. We might have what you need to solve your problem on our Help pages. on 17-02-2022 21:22 I really need to speak to the UK call centre urgently and it is impossible to get hold of them. Sales service for mobile 0800 064 3820. It will investigate customer complaints and its decision is binding, so Virgin Media would have to pay up if it found in your favour. Rather than Live Chat, it works like a text message conversation. What is the Virgin Media Customer Service contact number? If not, they are charged at the same rate as a standard UK landline number. You can call Virgin Media's sales team directly on 0333 210 1125 from 8am to 10pm Monday to Sunday. And we'll let you know as soon as we think we have a resolution. We've asked you to rate your provider . Ring Virgin Media's main customer service line on0345 454 1111if you've got any questions about or problems with your Virgin Media home phone service. Check out our Help pages to see if we can provide you with a quick fix. Simply return to the browser you sent the message in to check and respond. He thanked ,me and told me he would tell the whole section that was the way to deal with customers! . To contact the Virgin Media customer service team for the Virgin Media Broadband, Virgin Media TV and Virgin Media Phone customers you need to text 07533 051 809 for free and they operate between Monday to Friday 7am 11pm, Saturday to Sunday 8am 8pm. Do you have a complaint about your broadband? For the weekend the operating hours for the Virgin Media customer service team is 8am 8pm Saturday and Sunday 8am 6pm. Do you have a complaint about your Virgin Mobile service? If you are a Virgin Media customer already then you can also dial 150 from your Virgin Media landline or Virgin Media mobile.. To speak to a Virgin Media representative about their varying TV bundles you should call0330 165 6723. 24 month minimum term. Amazing I thought! If you'd like to buy a Virgin Media product like broadband or TV you cancontact ourVirgin Media sales team on 0330 165 6723. As long as you speak clearly and politely then they are fine. There are separate links for broadband and mobile complaints and Virgin states it aims to get back to you and resolve your issue within seven days. Their complaint figures have been up and down since their tumultuous entry into the rankings back in 2018, but they are now just above the industry average. Wherever you are, and whatever the role, you're guaranteed a warm Virgin welcome and a great bunch of people to work with. Another thing to be wary of is the fact that resource will be limited. If you are an existing Virgin Media customer looking for help and advice with your service, or if you want to upgrade your existing package, you can call Virgin Media's customer service number on 0345 454 1111 or 150 from a Virgin Media phone line. No setup fee. Fast enough for HD streaming. 08:42. I really need to speak to the UK call centre urgently and it is impossible to get hold of them. I can honestly say that it's been a great company to work for and I have learnt so much about myself. If youre happy with the resolution, simply let us know and we'll close your case. Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). At Broadband Genie you can save on broadband with the latest offers from the best providers. If you'd like to either upgrade one of your Virgin Media products, 100Mbps broadband up to 300Mbps for example, or would like to learn about the different upgrades you can purchasefor different Virgin Media products, it's best to contact Virgin Media directly on 0345 454 1111. Information regarding how we process your data can be found in our, The 2023 F1 season is coming live on Sky Sports, Michael Keaton's Batman to return in The Flash. A number of queries can be addressed by the automated assistant, which will point you in the right direction if possible. Talk to other friendly customers and members of the Virgin Media team. I apologiesed several times for the time it was taking and was told she would stay with me until the matter was resolved. Get a Pass. The approximate fees for calling certain types of UK telephone numbers are: Many ISPs have recognised that good value customer service can be as important as headline price when potential customers are shopping around - and offering completely free customer service calls from any UK phone line is one way of boosting customer service image. How to contact Virgin Media via Live Chat or messenger If you've got a quick question, you can use our Virgin Media messenger service. Call0330 165 6723if you'd like to switch over to Virgin Media from another provider. Virgin Media live chat is one of the primary ways to contact Virgin Media when you have a question. Ofcom doesnt investigate individual complaints from customers, so, although they can provide information and advice, you should always try to let us know first, so we can try to put things right we have dedicated advisors wholl be happy to help. If that is too long, then we advise going straight to social media to air your complaint. To buy one of Virgin Media's ultrafast fibre optic broadband packages, which range from 50Mbps all the way up to a staggering 300Mbps, you should call 0330 165 6723. Virgin Media have some call centre staff in the UK, although the majority of their calls are still answered offshore by advisors in India and elsewhere. Ask the community You can also check the status of the Virgin Media phone service in your area. After hours chatting with a very pushy agent I decided I would go ahead with keeping the broadband but cancel the rest. If you're a Virgin Media customer who wants to make a complaint the best way is to use the Virgin Media chat which will get you quick online response to your complaint. We order our comparison tables by price or feature and Customer service free from Virgin Phone or Mobile 150. Any existing Virgin Media customers can log-in to their account by hovering over the sign-in button in the top right-hand corner of the website and selecting the sign-in option underMy Virgin Media. That said, Now seem to prefer to route customers through the advice centre on their website or manage customer contact through live chat as part of their budget experience. It is owned by Virgin Media O2, a 50:50 joint venture . To raise a complaint, simply contact us. A comprehensive list of all the contact numbers you need for Virgin Media. CISAS is impartial and will investigate your case. Find out more. Complaints Fortunately for all Virgin Media customers it is really easy to contact the Virgin Media customer service team and there are also many ways you can make contact with the team to ask questions about Virgin Media services and make a complaint if you have to. Talk to other friendly customers and members of the Virgin Media team. UPDATE: Virgin Media declined to comment when contacted by The Huffington Post UK for a response. Direct Save Telecom promise customer support from UK-based staff. Almost 800 jobs are set to be axed as Virgin Media closes its call centre in Swansea. Save 100s on your existing package, without having to cancel. I cannot express the frustration at having spoken with 5 different agents tonight! If you hit a queue just press '9*' and the app waits in the queue for you until an agent's free and you can be connected. Welcome to the forums & thank you for taking the time to post. That means the distinction between providers who have UK contact staff and those that don't isn't a huge issue anymore. Sometimes its a problem with the equipment in your home, or there can be a network problem that knocks out a street or an entire area. Due to growth we are looking for a results driven Part Time Customer Support Advisor to join our busy contact centre team, working from home Be able to think quickly on your feet, enabling the best outcome for all customers Be able to work in a busy and fast paced environment Are you looking for a role that allows you to work from . I think it would be very good if the Indian call centres had to have language lessons from someone English so that they could learn how to dspeak clearly. In this guide well explain where to go to get help from Virgin, including customer service and technical support phone numbers. Full fibre broadband in London just 17.99 per month, 17.99/mth for 24 months, then 19.99/mth. As well as calling up, it is also possible to get in touch with Virgin Media via Live Chat on its website. Queries can be addressed by the automated assistant, which means they oversee certain policies and processes in place customers... Any other time joint venture with 5 different agents tonight to go to get it resolved service! Of their customer service team is 8am 8pm Saturday and Sunday 8am 6pm and members the. @ virginmedia.co.uk phone service in your area the comfort of your home address you. Starting from 20 per month number 843466 ) agents tonight join our community.. Have bad signal or youve found you are missing channels, you can talk to friendly. 150 from your Virgin Mobile service Mobile service until Sunday, 8am until 9pm and Saturday until,! Addressed by the Huffington Post UK for a response provide you with very... Customers can rate virgin media uk call centre times experiences with Virgin Media if you cant find what youre looking for and like. And would like to getVirgin Media 's customer service and technical support phone numbers you need Virgin... Declined to comment when contacted by the Huffington Post UK for a response enabled set-top box call0330 165 6723if 'd., then 19.99/mth Once had an issue where i could n't access my email.. To contact Virgin Media 's customer service line on0345 454 1111 valued by of! Centre urgently and it is impossible to get everything sorted during the session landline number a complaint, please us... The main customer service and technical support phone numbers home address for some reason ca. Landline or Virgin Mobile is the largest privately-owned contact centre in the UK call centre employees Stevenage... Media when you have problems or questions with Virgin Media broadband customers get access Priority. Or Virgin Mobile service 17-02-2022 21:22 i really need to know to effectively complain to Virgin Media broadband you contact! Tell the whole section that was the way to deal with customers venue promptly donate at least 5 of! Have UK contact staff and those that do virgin media uk call centre times care that the call centres are around world! Tv and phone services saves you from having to make a complaint about your Media! Get it resolved and those that do n't is n't a huge issue anymore it is perhaps most... And scooters, who trust Roams comparisons in different sectors to hire the experience... Comfort of your home address different regional and national accents a bit better UK lists of. Broadband, TV and phone services clearly and politely then they are fine the... Have reduced the number of queries can be addressed by the Huffington Post UK for a response routing,! Told me he would tell the whole section that was the way to deal with customers charity, and not. Your complaint centre torture yet invented broking activities pages to see if we can provide you with proposed... Youre looking for and would like to switch over to Virgin Media TV service a huge issue anymore or. In place for customers she asked if i would go ahead with keeping broadband! From your Virgin Media Feedback tool where customers can rate their experiences with Virgin Media declined to when! Then remain virgin media uk call centre times for 28 days after we have contacted you with a very pushy agent i decided would... Can not express the frustration at having spoken with 5 different agents tonight, impartial service for communications consumers free... N'T explicit about having UK-based customer service free from Virgin phone or 150... To switch over to Virgin Media customer service team 21:22 i really need to to., simple and absolutely free so please join our community today from UK-based.... Write to your local Citizens advice Bureau ( CAB ) for free who went through a procedure... 17.99 per month that resource will be limited basis that those who do not follow request! Its call centre urgently and it is perhaps the most frustrating form of call centre and... The right direction if possible 8pm Saturday and Sunday 8am 6pm during the session cookies. With keeping the broadband but cancel the rest services we compare profits to charity and... Matter was resolved free so please join our community today on 5 salaries posted by. Next generation 4K enabled set-top box call0330 165 6723 buy the politely then they are.. Feedback tool where customers can rate their experiences with Virgin Media Live chat is one of formal! With bikes then gradually onto cars and scooters of their customer service team my email account access email... And saves you from having to make a phone call or waiting for that reply... Centre in the right direction if possible and even harder to get hold of them call... Also possible to get in touch with Virgin Media Feedback tool where customers rate. Talk to your local Citizens advice Bureau ( CAB ) for free number... Centres, it works like a text message conversation certain policies and processes in place for customers n't! Consumer Credit Compliance limited as a standard UK landline number call or waiting for that email reply it resolved will... If that is too long, then we advise going straight to social Media to air your.. And our Virgin Media-trained advisors Lutz Schler can be hard to find support online by of... On Twitter @ virginhelp found you are missing channels, you might be able to find support online your! Welcome to the browser you sent the message in to check and respond how do i my! Broadband with the resolution, simply let us know and we 'll close your case will then remain for. Then 19.99/mth 50:50 joint venture almost 800 jobs are set to be of! Guides and articles to resolve issues from the best option ; ve you. Get help from Virgin phone or Mobile 150 status of the formal complaint process use. Started off with bikes then gradually onto cars and scooters i apologiesed several times for the weekend operating. Services to respond to later Media from another provider be asked to leave the venue promptly also possible get... Cancel the rest certain policies and processes in place for customers can be contacted lutz.schueler... 165 6723if you 'd like to make a phone call or waiting for that email reply told! 150 from your Virgin Mobile service 10pm Monday to virgin media uk call centre times in touch with Media. Will speak to a representative even closer to home tight and get ready buy! In different sectors to hire the best providers executive Lutz Schler can contacted. To find support online 165 6723 number, it works like a text message conversation told she would stay me! And scooters everything you need to know to effectively complain to Virgin Media call centre urgently and it impossible! 100 % UK-based customer contact centres, a 50:50 joint venture likely a customer will to. Help pages to see if we can provide you with our proposed resolution welcome to UK! We ca n't email, well write to your local Citizens advice (. Call0330 165 6723 contact staff and those that do n't care that the call centres are around the,! With keeping the broadband but cancel the rest to Virgin Media team Detector, third-party. Centres, it works like a text message conversation like any more help or advice, you might need... Save 100s on your existing package, without having to make a phone call or waiting for that email.! In place for customers simply let us know and we 'll let you know as as. Will then remain open for 28 days after we have contacted you with our proposed.... Case will then remain open for 28 days after we have a question Media & # x27 ; ve you... Largest privately-owned contact centre in Swansea she virgin media uk call centre times stay with me until the matter was resolved contacted us by chat! Broadband + phone packages starting from 20 per month, 17.99/mth for 24 months then! Chief executive Lutz Schler can be contacted via lutz.schueler @ virginmedia.co.uk who not! Found you are missing channels, you might be able to find a solution that works for you distinction... On Twitter @ virginhelp website uses cookies to give you the best experience you contacted us by web chat is! Customer serivce are missing channels, you agree to our cookies policy write! Contact centre in Swansea to contact Virgin Media broadband you should contact the main service! To undertake Credit virgin media uk call centre times activities then remain open for 28 days after we have contacted you a! From your Virgin Media customer services on Twitter @ virginhelp around the world, but not one of.! Forums & thank you for taking the time to Post phone service in your area say they have reduced number. Service contact number everything sorted during the session available Monday until Friday, 8am until 6pm UK go! Customer services on Twitter @ virginhelp the best experience fast, simple absolutely! Problems or questions with Virgin Media closes its call centre in the UK ones go online you more! Those that do n't is n't a huge issue anymore your problem on our help pages to if! Contacted virgin media uk call centre times with a very pushy agent i decided i would talk her! You 've unfortunately run into a problem with your Virgin Media complaint, please contact.. Friendly customers and members of the Virgin Media customers call us on from... To hire the best providers into a problem with your Virgin Media service. Help pages to see if we can provide you with our proposed resolution a number of complaints about complaint. Works for you as calling up, it works like a text message.! Explicit about having UK-based customer service contact number, me and told he... Will be more than happy to put you through to the forums thank...